DE-ESCALATION

*Credits can take up to 2 bill cycles to appear on the bill. 

Bill breakdown 

> Explain the extra service charges for the specific lines ending in ****

From C2

Legal Concerns

> I am not able to advise you on legal issues. Is there anything regarding your account that I can help you with?

> This is the best resolution we can offer you at this time and I’ve documented your account with those details. Is there anything different I can assist you with at this time?

> I am not able to advise you on legal issues. We value your time and want to address any questions or concerns you have. After reviewing your account, I can see we noted that your last contact reason was resolved, has anything changed or is there a new concern that I can help assist with?