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•unlock the device- may i know the IMEI, if not found can I know where did you purchase your device?

•phone number change- reason y change, on what line

•device have damage- confirm the imei (*#06#) 15 digits

file a claim to Assurant

•upgrade - if trade-in, on what line, what device to purchase

•sim card number change- get the sim card number

•p.a - when are we able to settle the payment

•bill high- expected bill

•promotion- about ba sa may trade-in device, kung android or iPhone promotion?

•service not working- kelan nagumpisa, saan nangyayare, anong service yung affected

•order- check the order, ask if that is the device?

•port-in- which line u r planning to port it, from what carrier? account number nad pin

from prev carrier,

•port out- gagamitin ba yung number sa ibang carrier?,need active acct and number, unlock yung device

•travel- how long?

•COR- kung anong line irerelease? kung gagawa ba ng bagong account, kung ittransfer yung device? advisement sa new memo sa atlas then need na release yung line na ililipat sa samson ginagawa, actions move authorization

•digits- sang line ippair

•add a line- kung may kasamang device

•add authorize user(brp lang pwede)- what is the full name of the person you want to add as an authorize user?

•account pin change- self help update account pin tru tmobile website (PAH Customer PIN/Passcode maintenance: My T-Mobile)

•esim- the eid ng device

to get the eid: Share this answer How do I find my SIM number or EID? From the home screen, tap Settings. Tap General. Tap About. Your SIM card number will be listed under ICCID. Your eSIM number will be listed under EID. kapag di mahanap ng cx go to grand tools\ iphone activcation enter imei go to atlas, devices, update sim, enter eid, restart the phone, ask if it works

•Mobile number change advisements•

-Your voicemail box will be deleted and all old messages will be lost, so make sure to save voicemails you wish to keep. -Text messages that are saved to the device may be deleted. -Call records for the old phone number will no longer be available on My T-Mobile. -Mobile number changes are completed within 2 to 4 hours. -You'll receive a free text message with the new mobile number. Once received, please turn your phone off, then back on.

•Here are the advisements before we cancel a line•

*End of Current Cycle Cancel: The cancelled line(s) will not be billed on your next billing statement with the exception of any usage or one time charges incurred until the end of the current cycle. *Same Day: Your next bill will reflect pro-rated adjustments for the line(s) being cancelled today, for the remaining days in your billing cycle. It will also include charges for any one-time charges and usage through today, Also it may take up to two hours for the request to complete. Do you agree?

••simcard number activation advisement:

1.Contacts stored on the SIM card will not automatically transfer to the new SIM, they need to be backed up. 2.While most changes occur within minutes, it may take up to 2 hours for the new SIM to activate. Turn off the device and turn it back on during the two-hour time frame until a ‘Welcome to T-Mobile’ text message is received.

Hello! This is Shai from the Team of Experts. You're connected to T-Mobile where all of our customers are handled with care. Happy to assist you today! How may I help you?

Hi! , you've reached Shai your personal Magenta Expert. Thank you so much for your time and effort in contacting us today here in messaging. I'll be more than glad to assist you. How may I help? Hi! . Thank you so much for giving your time in contacting us today here in messaging. You've reached Shai your personal Magenta Expert and I'll be more than glad to assist you

•••NEGATIVE PAST EXPERIENCE•••

• I am part of T-Mobile, and your previous experience is also my responsibility. I want to make sure that I can make amends by providing you an excellent service. And I hope that whenever you think about T-Mobile, you will always think about your conversation with me.

•••TEMP CHECK SPIEL•••

I'm still uncomfortable leaving this conversation without providing full satisfaction. Is there any way I could change your overall experience with us, I want to make sure your conversation with me would stood out despite of your experience?

•••• OVERDUE SPIEL ••••

I do apologize for the long wait, there has been a high volume of message and I really appreciate your time and effort in staying online. No worries, since you got me here already I will be more than glad to assist you.

• Hi! I just got your message, as we're currently receiving high volume of messages. I appreciate your patience staying online. How can I help you today?

=== BuY TIME•••

• Allow me 3-5 minutes to check my resources for you. I'll be back with an update. Thank you. One moment please.

This might take some time but no worries! I'll make sure to get all the information we would need.

•••• DAB ••••

Would there be anything else you want to clarify?

•••SENTIMENT•• My goal is to provide you with great service and care, so that you can recommend T-Mobile to your friends and family. Have I done that today?

•••• UNRESPONSIVE ••••

I noticed that you may have been engage into something important right now. I want to make sure that all your concern will be addressed and I would really love to assist you further, however we are not receiving any response from you. The system will automatically close our conversation. But no worries, our conversation is saved here, and my colleague can review it for you if in any case you get connected to someone else. Rest assured you won't have to repeat yourself. Again this is Angie, it was nice helping you out!

•••CLOSING SPIEL•••

It's been a pleasure assisting you in making a new arrangement on your account and changing your plan to help lower your bill. Rest assured that everything looks good on the account now. Thanks for being the best part of T-Mobile! Again, this is Shai, your #MagentaExpert for today, wishing you a good night's rest.

•••BRANDING

We truly appreciate your business with us! It’s customers like you that keep us going, and we have a refer-a-friend program that puts $50 in your pocket to reward you! Here's the link https://www.t-mobile.com/support/deals/refer-a-friend-program, that gives you all the details you need.

•••CANCELLATION

• INSURANCE CLAIM - Oh no! What happened to the device? I really appreciate your time and effort in reaching us and bring this to our attention. No worries, I will be more than glad to assist you. Can you please confirm to me which line is the device associated for me to check the details on your account?

•••MOBILE DEVICE UNLOCK

• The MDU team will email the customer within 72 hours to let them know if their request was approved.

• If the request is approved, customers must wait up to 48 hours after receiving the email before the unlock steps will work.

• Apple device users may need a computer with internet access and iTunes to complete the unlock.

• Your email service may block or move the email to the spam folder. The email will come from donotreply@t-mobile.com May I have the IMEI and your email address please?

•••TROUBLESHOOTING•••

Oh my! Not able to use the services you are paying for is definitely no good. I would want to make sure I can help you check what's going on with your account. We can do troubleshooting here to further get more information. I would just need to ask you series of questions and do some settings on your phone. Will that be fine? Please turn off Wi-Fi and turn on your Airplane Mode and switch off the device for 20 seconds and turn it back on, switch off Airplane Mode and let me know if it works.

•••ORDER STATUS•••

Sure! being updated with the order of your status is definitely important no worries, I can definitely check it out for you further. Would you also already know how to track your order online?

•••DEALS\PROMOTION•••

Getting the best deals and promotions so you can get more value for getting a new phone would be definitely awesome! No worries, can definitely get the information here for you.

•••EQUIPMENT BALANCE•••

Sure! Knowing the balance of your devices is definitely important, no worries I can definitely check it out for you. Do you have plans on paying it off or getting a new phone?

•••SERVICES NOT WORKING••

Oh my! Not able to use the services you are paying for is definitely no good. I would want to make sure I can help you check what's going on with your account. We can do troubleshooting here to further get more information. I would just need to ask you series of questions and do some settings on your phone. Will that be fine?

•••POSITIVE POSITIONING FOR PROMOTION NOT AVAILABLE•••

Gotcha! All the buzz around this amazing phone is so cool and tempting to get a new one. I do know that there's a of promotion going out there. And here in T-Mobile, we value your loyalty with us. I rest assure you that we'll come up a new one that you might like. As of the moment, since the phone was just released few weeks ago, there's a lot more coming for it. We'll get you notified as soon as this new promotion for this devices comes up. I'll make sure that you're the first one to get notified.

•••CONTACT CUSTOMER CARE••

64770 What I can do is to give you the contact number of our Customer Care and I guarantee you that they will assist you with everything that you need. All you need to do is to dial 1-800-937-8997.