SALES CALL (AGENT)

Hello! Thank you for contacting 1-800-Flowers. My name is Blaise Valerie. How may I assist you today?

I’d love to help with that! May I have the recipient’s name, please?

Thank you, Joyce. What type of arrangement would you like to send today?

Let me check the availability for you… Yes, we currently have red roses in standard, deluxe, and premium sizes. Would you like a specific size?

The deluxe arrangement can come with a vase for an added fee. If you prefer, you can also choose a wrapped bouquet without the vase. Which one would you like?

Great choice! When would you like the flowers delivered?

Yes, we offer same-day delivery depending on the time the order is placed. Morning delivery is available, but there’s a small additional charge. Would you prefer morning delivery?

Noted. Do you want to add a card message?

Absolutely! I’ll include your note on a simple, elegant card. If the florist needs to substitute any flowers due to availability, is substitution okay?

Understood. Same-color substitutions only. Do you know if Christine has any flower allergies we should be careful about?

No problem, I’ll make sure no lilies are included. May I have the delivery address?

Thank you. Do you have any special delivery instructions? Some customers leave notes like “Please call upon arrival” or “Leave at front desk.”

Perfect. Before I finalize—would you like to receive tracking updates via SMS or email?

Wonderful. Your order is now placed successfully! You’ll receive a confirmation shortly. Is there anything else you'd like to check? For example, protection plan, delivery photo confirmation, or reminders for future occasions?

It is in most areas. I’ll include it for your order at no extra cost.

You’re very welcome, Joyce. It’s been a pleasure assisting you. Have a wonderful day!