Local site issue

After I check all my resources here, I do apologize for this service interruption that you were experiencing today, we do not want this to happen but after reviewing this area we received reports from our Engineering team. We got your back here, no worries this is only temporary, currently our technical engineers are working relentlessly to get this fixed as soon as possible to fully restore your service back.

We know this is very important for you and this is what we prioritize now. For your personal reference, the incident number is 35118004.

After carefully checking through There's a maintenance in progress on the address you gave. Our Engineers are upgrading the cell towers in your area to make them perform better than what they were previously which is awesome! However, during the maintenance you would be experiencing issues like this where signal may not be able to penetrate certain buildings or slower speeds. For now, there is no estimated date of it being done. It will not affect all day; I believe it is a rotational distribution of service and signal. We are hoping for your understanding on this matter.

Still, I would love to try my luck and perform basic troubleshooting for improvement. May I know if that is alright with you, please?