Transfer temp

Reason for Escalation - VIP refund status inquiry/never delivered The KB workflow says to escalate I do not have permissions to resolve this case transferred to VIP T3

https://asknow.service-now.com/esc?id=hrsd_sc_cat_item&sys_id=8b0695b71bc7d410d7c2b802dd4bcb2d&sysparm_category=f81f8a189f231200d9011977677fcf51