SPIELS

PA fall-off

I appreciate your patience. After reviewing your account, I'm pleased to inform you that you can indeed set up a new payment arrangement on the account once the current arrangement is automatically removed by the system. Unfortunately, we do not have access to the exact date when the current arrangement will be removed, as it is generated by the system.

Just a heads-up, in case your services are interrupted, there will be a restoration fee. The exact amount of the fee will depend on your account details. I can initiate a request to credit the amount of the restoration fee to your account. Please note, this request is subject for approval. You will be notified via SMS once the credit has been applied to your account.

Would you like to proceed with this option, or do you have any other questions or concerns?

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I understand that having services is important. The best recommendation we could make is to leave the arrangement as is. Normally we can't make any changes on the arrangement once it set up.

No worries! I do see here that we'll have another opportunity to set up a new payment arrangement! All we have to do is wait for the system to remove the current arrangement in the account.

The good thing about it is that not only will it restore your service, it'll also extend your dues and keep your account in perfect condition! Is this option works for you?

Here's how I can help, I'll escalate this to our dedicated team and check out of the box option for you as I know how important it is to have a working service. We just need to wait within 24 hours for their feedback. Sounds good?

Cancel:

With the line cancellation, once we request it here, the line will be cancelled at the end of the bill cycle. No worries, I can definitely set up a follow up for you so we can call you and process the cancelation here for you. Sounds good?

Ghost w/ Care number:

It seems you are already engaged on more important matters. No worries, you can reach out to us anytime here at T-Mobile Messaging service or contact Customer Care: 1-800-937-8997 at your own convenience. Stay safe, stay healthy and have a great rest of your day.

Ghost w/o Care number:

It seems that you have stepped away from the conversation and went to continue your day, in case you have further questions on this, kindly contact us back and we will be more than happy to assist you here. Have a great rest of your day!

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It’s been a while since we’ve heard from you, but we know life gets busy. If you think you may end up needing some more help with your account, you can check out http://support.t-mobile.com/welcome for your T-Mobile concerns. Please keep safe and have a good one!

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DR:

I got your back! We are going to file and submit a request for you to possibly get exclusive discounts on the account. This may be subject for approval and there's no harm in trying. The request will be formally submitted and is expected to be processed within the next 7 business days. Once we have the update, I will be personally calling you right away. Sounds good?

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International Data Pass:

If you do want to add additional passes, here's our options for you:

$5 for unlimited calling and text, 512 MB high speed data valid for 24 hours.

$35 unlimited calling and text, 5 GB high speed internet valid for 10 days

$50 unlimited calling and text, with 15 GB high speed data valid for 30 days

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Cancel advisement:

I see that your billing close date is the (close date) of every month and the line cancellation changes take place effectively on that date itself for all our customers. Our system is designed to schedule all cancellations by the end of your cycle to avoid any bill confusion. What I'm going to do is put a special note on your account mentioning the details and reason for the line cancellation and all you need to do is just drop a simple message to us here on the (close date) of this month and your line will be effectively cancelled. Sounds good?

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Secure Form:

I will be sending you a secure form for your account information please do let me know once you are done. Thank you.

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set up PA for suspended (non-payment):

The reason the system is only providing 7 days of extension is because of the current state of the account (suspended). Nothing to worry, we have a workaround for this. You may continue setting up the payment arrangement on your end and we'll have it updated here allowing you to maximize the dates. Sounds good?