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Voicemail Spiel:
Hello, this is V of LG Electronics. I have tried calling you, but your line is not available. Should you have any concerns about your LG appliance, don't hesitate to call this number, where I'm calling you. We are open Monday–Friday from 9 a.m.–6 p.m., Saturday 9 a.m.–4 p.m. Close during Sundays and bank holiday. Again, this is V of LG Electronics. Have a lovely day, thanks bye!
Opening Spiel:
OBC: Hi, this is [MAYA] from LG Electronics, for Quality and assurance purposes this call being monitored and recorded. This is a courtesy call-in regard with your _. For data protection, can you confirm your first line of address and post code please, how about your last name?
Voicemail Spiel: Hello, this is V of LG Electronics. I have tried calling you, but your line is not available. Should you have any concerns about your LG appliance, don't hesitate to call this number, where I'm calling you. We are open Monday–Friday from 9 a.m.–6 p.m., Saturday 9 a.m.–4 p.m. Close during Sundays and bank holiday. Again, this is V of LG Electronics. Have a lovely day, thanks bye! For OB Email: Good day, We have been trying to make contact with you via the provided contact numbers we have on our record, unfortunately we have not been able to get hold of you. If your case is still outstanding or you need further support, please contact us by phone on (UK) 0344 847 5454 (IE) 01 686 9454 B2C [ED] Tried ringing the customer phone no. unable to connect, unable to leave VM, Closing the case. B2C [ED] Called. Unit is OOW for 6-years. Provided LG's ASC. Closing this case. B2C [ED] Customer has been assisted by another representative. Closing the case B2C [RM] Called, the customer dropped the call before I asked about data protection and privacy. May have thought the call was unsolicited marketing. Closing the case. B2C [RM] Fault image is being requested for technical viewing. B2C [RM] Fault image is being requested for warranty investigation. B2C [RM] Fault image is being requested for warranty validation. B2C [ED] Called, Unit is working fine. B2C [RM] Called, Post code to be added. B2C [RM] Contacted the customer. They will try to do a hard reset on the appliance and will call back if issue still persisted. Closing this case. 31/01 B2C [ED] a short video is being requested through whatsapp for technical viewing. LG ELECTRONICS Good day, we were ringing relating to your LG appliance. If your case is still outstanding or you need further support, please call us back at at (IE) 01 686 9454 / (UK) 0344 847 5454 9:00 AM to 6:00 PM. Kind regards, LG UK 25/04 B2C [ED] Called the customer; unable to answer, left VM . Please assist once they call back using this case. 24/04 B2C [ED] Tried ringing the customer phone no. unable to connect, unable to leave VM. Please assist once they call back using this case. LG ELECTRONICS 24/04 B2C [ED] Called, Customer will decide if they will proceed with the chargeable repair. Closing this case.
Scenario: When referring the customer to local engineer Agent: "Here's what i'll do, i wll refer you to our local engineer so you can check their availability and they will be the one to provide you the quotation. I can provide you their contact number." (Provide the # to the cx) "To set your expectation ms. grocott, if the issue is the linear compressor, we will cover the compressor part only through reimburmsement. All you need to do is to call us back and provide a engineer's report and the paid invoice - subject for review."