SUBJECT: Site-lane number- status(unknown)- issue/ concern DESCRIPTION: concern, resolution (ex:Driver called in having issues in processing the payment. Advised the driver to re-attempt the card again and driver was able to charge successfully)

CONTACTS: first 7 last name, Title( Driver, fleet manager) email and phone # Priority Medium Case Origin Phone Hadware( site, charger)

=========================== Lemme just pull up ur resources here and since i have already ur informations forwardd to escalations

IF UNKNOWN STATION STATUS

*Driver is unable to start a charge because the station is not communicating with the backend​

*The station the driver is attempting to charge at is showing as Unknown in the CMS​ ----is the station screen on? ​ --first Make sure that ur EV is in Park​ MODE second make sure the (Plug) Port is opened then Doors should Closed and Locked​ next is -- have u already Check for Debris in cable head​ and Cable Plugged into EV, a click should be heard​.. --also try to tap again or to re attempt ur credit card.

if di jod. since it will not work by that process, i will advised u to Transfer to the other nearest station

-----reset the station (after reset) would u mind if i will put this call on hold for about 5minutes since the Station has been power cycled and came back online after 5 minutes​. okay thankyou for patiently waiting on the line, I will Advice u to attempt to charge again​ if it will work now?

CX TRYING TO RESERVE A LANE

Call opening assurance/courtesy/acknowledgement: I understand that you're trying to reserve a session, and it needs you be a member to proceed. However, I have limited tools for your concern so allow me to gather your information and inform our sales department and they'll be the one to contact you through your email about the process on how you can avail our membership benefits and privileges.

I understand you wanted to use our service, but requests to reserve a station are not yet available for non-members. However, I can gather your information and forward it to our sales team so they can contact you and provide additional information about joining Greenlane and enjoying the benefits of being a member of the organization.

Have u already