As per seeing here, you are eligible to set up a payment arrangement. As for the restoration fees, I am actually processing the request now to remove the restoration fees. For the meantime, for us to fully restore and secure your services, all you have to do is to set up the arrangement. I will get back to you after 48 hours to update you about the approval of the request. Will that work with you? And I would love to know if there's anything else aside from this? And may I please know if there's anything else aside from this? May I please know if there's anything else that we can help you out with, specifically on your bill, account or services? Kindly do let me know if you have any clarification on this. Thanks Thanks for giving additional information, Tammy. Thanks for patiently waiting! As per careful review, both of them are 30-month installments. You are receiving a $33.34 credit monthly for the line 9262 while for the line 1612 you are receiving a $17.17 credit due to the promotions you took advantage last 2021. We really have that 30-month installment program, just like your two devices. Balance installments: line 9262: $76.56 line 1612: $51.40 Thanks for patiently waiting! As I've checked here, what really happened was your last payment was on 02/02/2024, then 5 days ago the previous rep said we are unable to edit at this time about your payment arrangement, that was why you have a past due balance then your new generated bill came out. May I know if this is clear so far? Thanks for patiently waiting! As per careful review, since your account is more than a month and your service got interrupted due to nonpayment on the account. I tried many times to set up a payment arrangement in our end, it's just that the system won't let me. It requires that you need to pay first for you to be eligible to set up a payment arrangement to have further extension. We highly suggest for you to settle the payment as soon possible. Thanks for your kind understanding, Leauna. May I know your thoughts about this please? Thanks for patiently waiting! As per careful review May I please know if which one supposed not to be here? As much as I would love to give you the exact date for it, we really don't have access to know/see it. We highly suggest to settle at least the minimum payment as soon as possible to keep the service active and it will also allow you to create a payment arrangement once the minimum payment is no longer on the account. RECAPPPP ---- It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. Just for a recap you contacted us today regarding And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always! -------------------Thank you for allowing me to assist you. Best regards to your loved ones from your T-Mobile Family! Have a great time and take care! It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. Just for a recap you contacted us today regarding And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Awesome! So happy we were able to help. Have a great rest of your day! --------------- Nathan Thanks for patiently waiting, Nathan. Upon checking here, you have two installments for your payment arrangement. 03/08 and then 03/22 Just to set your expectation, payment arrangement can be 14 days per installment. Meaning, from March 8th plus 14 days, that's the March 22nd It seems that you are now quite engaged into something more important, and I totally understand that you have a lot of things to prioritize. Just for a recap you contacted us today regarding payment arrangement dates. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Awesome! So happy we were able to help. Have a great rest of your day! Kerns Just for a recap you contacted us today regarding transferring your number to the apple watch. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Awesome! So happy we were able to help. Have a great rest of your day! Add GB: Prepaid Access the customer's account in the system.2 Navigate to the 'Plan & Services' section.3 Look for the option to 'Add Services'.14 From the available services, select the 'Data Add-On' that corresponds to 1 gig. Confirm with the customer and add the service to their plan.4 Thomas------------- Thanks for patiently waiting. Upon checking your account, you had a payment arrangement last month, just to set your expectation that once the payment arrangement is set on your account, the AutoPay will be automatically removed. You are delinquent right now because you are on past due. Ameenah Thanks for that confirmation, Ameenah. I really appreciate it. Just for a recap you contacted us today about your installment remaining balance. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always! You agree to allow T-Mobile to transfer your number ending in 5744 to a new customer and for us to discuss this transfer with them. You will remain responsible for the mobile number and all charges until the COR is complete. Unless transferred, any unpaid EIP balance will be due in full on your next statement if your account is cancelled after the COR is complete. If you have a JUMP! lease and your account is cancelled, the remaining lease balance, purchase option price, and taxes will be charged to your final bill. Scott -- Thanks for patiently waiting. As per careful review, you are no longer being Just for a recap you contacted us scheduled payment on your account. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Have a great rest of your day! ================================= It is system generated. The system noticed that you were making or receiving an international call on one of your lines. We cannot check this right now, however it would be reflected when the bill is generated. If you are planning to set a payment arrangement, you can choose to have two installments: Balance in full>2 installments> It will give you farthest dates: 03/31/2024 and 04/04/2024 Thanks for that information and patiently waiting, Jonathan. Upon checking here, you had a Promotion Courtesy Discount of $34.00 receiving monthly. However, its duration is based on the original agreement when the discount was applied and it is ended, that's why you are now receiving your original bill. That's what happened with your bill. For further review as well, you have fully paid devices on the account, moving forward your monthly recurring charges is estimated $213.84 ------------------------------------ Melanie Just for a recap you contacted us today regarding S24 deals. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Awesome! So happy we were able to help. Have a great rest of your day! We totally understand the importance of having a working service. --------------- Christina We have this so called Change of Responsibility (COR), let me explain it to you. It is a process where the billing responsibility of a line is transferred from one person or business to another. Since you are the Primary Account Holder (PAH), we can definitely release the line/s that you want to transfer. What we can do here is, release the specific line. Acceptance from the existing customer (you) to release the line: The existing customer (PAH) must agree to release the line for a Change of Responsibility. They will remain responsible for all charges on the account until the new customer completes the Change of Responsibility. The account balance will not transfer to the new customer. Then the other person needs to contact our Customer Care via call to complete the transfer, Customer Care also the ones who can create their T-Mobile account just in case they don't have an account yet. We highly suggest for you to reach out the other person to inform them to contact our Customer Care to fully processed their line. ... COR Disclosure (Existing Customer // PAH) Christina Jones, you agree to allow T-Mobile to transfer your number ending in (Insert last four of Mobile Number) to a new customer and for us to discuss this transfer with them. Again, you will remain responsible for the mobile number and all charges on your account until the COR is complete. If the transfer of this number results in your account being cancelled, any outstanding Equipment Installment Payments (EIP) balance that is not transferred will be reflected on your final bill and must be paid in full (email address of existing customer for transfer). If you have Autopay set up, the EIP charges will be included in the total amount on the final bill which will be charged to the card on file. --- Angela Go5G Plus: $160 Line 3642 (Insurance plan): $15 Line 0428 (paying for device only): $26.25 Line 1080 (paying for line only since device is free): $35 TOTAL: $236.25 Thanks for being honest with me, Juanita. As per checking, your service got suspended due to failed payment arrangement. And you have minimum payment of $156.02, it will also serve as minimum to restore. How about this, we can go ahead and manually restore your account to give you more time to settle the minimum amount required it's just that after this restoration, I am unable to give you the assurance that there will be no interruption that can happen since there is no payment made. ( suspension is always subject for restoration fee of $20/line + taxes , capped at 3 lines) I'm afraid that this offer is only valid within this conversation and as a one time courtesy. Can I have your thoughts about this? Just for a recap, you contacted us about eSIM inquiry today. And if ever needed to manage your account, you can check this page anytime for how-tos and easy access: https://www.t-mobile.com/support/account Should this be all, I want to thank you again for always choosing us! We appreciate you for being a part of our T-Mobile family. I hope you have a great day ahead of you and take care always! For us to be on the same page, you can also review your previous bill in your end. I am currently checking it here. How to check your bill: 1. Log in to Account Hub. 2. Go to Billing. If you have multiple accounts, select the desired account. 3. On the Statements tab, select the magenta download icon for the statement you would like to download. The Download a Statement (PDF file) window appears. 4. Choose a statement type (Summary or Detailed) and select Download. • Bill summary requests can take up to 2 hours to download. • Detailed bill requests can take up to 12 hours to download. ================ kaitlyn--- Internet Lite Plan and costs: Here are the available plans and their costs: • 100GB Internet Lite plan - $60 w/ AutoPay ($65 Regular) • 150GB Internet Lite plan - $85 w/ AutoPay ($90 Regular) • 200GB Internet Lite plan - $110 with AutoPay ($115 Regular) • 300GB Internet Lite plan - $160 with AutoPay ($165 Regular) ======== Hanhui Lou PAH Number: 6504900985 BAN: 964643410 ------------------ The best recommendation we could make is to leave the arrangement as is. When you miss the arrangement it doesn't necessarily mean that it will fail right away. If you can settle the arrangement before it fails it will still count towards the agreement and let you continue the arrangement. As of the moment what we need to do is wait for our system to automatically delete your current payment arrangement on within today or tomorrow once done you can take a look to move it on (preferred date of payment), sounds like a plan? --- BRUNO Just to set your expectations. Actually we're not allowed to disclose directly your Account number and PIN for the security of your account information. No worries! You can definitely get your PIN by following this helpful steps on your T-mobile app. I have already sent via SMS on how to get your Account Number. Make sure the T-Mobile app is on the latest version before attempting these steps. 1. Download and log in to the T-Mobile app . 2. Select Account or More. 3. Select Profile Settings. 4. Select Line Settings. 5. Select Request a transfer PIN. 6. You will be directed to verify your identity 7. Select a phone number to receive a text OTP 8. Select Continue 9. You will need to enter 6-digit OTP 10. Select Continue 11. Select Get a transfer PIN 12. Kindly provide that PIN to your next service provider. Your account number has been sent through SMS on your line ending in 4937