idk

customer wants to check availability of product

check through inventory inquiry put zip code and product number

order not found

confirm order confirm if willing to make another order email address, if yes, there are possibilities that its for another brand if not, instances that order didn't go through confirm bank

customer calls about refund not received

check placed holds say that it will take another 7-10 business days as we will process it and thank you for letting us know your problem

YFS (Hold)

tell customer the order is placed in hold in order to resolve, ask informations regarding customer tell customer that it will be processed and customer will have to call again to settle problems with H&D