Offline Notepad
View raw
-2DWRX7 RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT RM BO TKTG | receive pnr on the same day RM BO TKTG | prev agent ctc pax for fop uatc RM BO TKTG | prev agent sent email RM BO TKTG | leave res as is RM BO TKTG | qd for sometime RM BO TKTG | nfat | S#169738372 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-27TUWN RM BO TKTG | EXCHANGES / EXCH_INVOL_US RM BO TKTG | received pnr for exchanges invol due to minor asc RM BO TKTG | conn city of the ticket has been change from osl to arn RM BO TKTG | ctc al to rqst wc RM BO TKTG | talk to agent nick from lca RM BO TKTG | waiver code: IRR RM BO TKTG | waiver placement: endo RM BO TKTG | process tkt reiss RM BO TKTG | run comms script RM BO TKTG | new tkt numbers: 117-8025775151 | 117-8025775152 RM BO TKTG | qr | nfat | S#169743681 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-22RMH2 RM BO TKTG | EXCHANGES / EXCH_INVOL_US RM BO TKTG | received pnr for exchanges invol due to asc RM BO TKTG | ctc al fiji airways to rqst wc as per roko need to ctc al RM BO TKTG | american airlines since the changes has been made by them RM BO TKTG | rqst to document on the record L78 RM BO TKTG | call cid:b2f6a0c0-58c1-4101-bc1a-70461f377a0b RM BO TKTG | janelle from AA adv that since validating carrier is fiji airways RM BO TKTG | they are the one that will provide wc to reiss the tkt RM BO TKTG | janelle told me that we can use their wc SKCHG and put it on endo RM BO TKTG | rqst to put it on the reservation for reference hw the system RM BO TKTG | that theyre using is only for them RM BO TKTG | call cid:b700187d-70d3-4305-b5bb-c3d852c2e48f RM BO TKTG | ctc aa again to rqst to notate on the record RM BO TKTG | call cid a5818036-4969-4597-bf5e-d617bce83afd RM BO TKTG | process tkt reiss using aa wc skchg RM BO TKTG | talked to rjr | Janelle | dfw and mkb | Kim | dfw RM BO TKTG | process tkt reiss using aa wc RM BO TKTG | new tkt: 260-8025787166-67 / 260-8025787168-69 RM BO TKTG | qr | nfat | S#169754000 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-4DEBFK RM BO TKTG | EXCHANGES / EXCH_INVOL_US RM BO TKTG | received pnr for invol exchange due to flt has been downgraded RM BO TKTG | ctc Al to validate the changes since AL dont have pol RM BO TKTG | ctc air india and talk to Vineet | india RM BO TKTG | as per Vineet we can reissue the ticket without wc hw RM BO TKTG | D COS is no longer available but the pol is RM BO TKTG | pax can rebook the flt 3 days prior and after flt RM BO TKTG | documentation was rqsted please see ssr L15-16 RM BO TKTG | call id 542f3cd3-9cfd-4933-8da6-67b615ee0a84 RM BO TKTG | ctc pax to discuss options but uatc RM BO TKTG | leave VM instead RM BO TKTG | qd | nfat | RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-2SI9A2 RM BO TKTG | EXCHANGES / EXCH_INVOL_US RM BO TKTG | received pnr for exchanges invol due to asc RM BO TKTG | upon checking no pol in vnext RM BO TKTG | ctc al +1-201-526-7619 RM BO TKTG | uatc due to long queue RM BO TKTG | hw sent email instead RM BO TKTG | email cid: 81dae651-9306-4ac8-8c89-1650d6e596f7 RM BO TKTG | qd | nfat | S#169772063 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-44U3G4 RM BO TKTG | EXCHANGES / EXCH_INVOL_US RM BO TKTG | received pnr for exchanges invol due to asc RM BO TKTG | secured ticket unable to open the tkt RM BO TKTG | tried to retrivee on al website RM BO TKTG | unable to retrieve RM BO TKTG | qr sod approve prev done by al RM BO TKTG | qr | nfat | S#169772250 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-3W7IC9 RM BO TKTG | EXCHANGES / EXCH_INVOL_US RM BO TKTG | received pnr for exchanges invol due to asc RM BO TKTG | as per gco notes wc was already inputted on osi and tourcode RM BO TKTG | any liabilities will be tagged to gco RM BO TKTG | process tkt issuance RM BO TKTG | new tkt: 279-8024539137 RM BO TKTG | qr | nfat | S#169775097 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-4SZ8FI RM BO TKTG | EXCHANGES / EXCH_INVOL_US RM BO TKTG | received pnr for exchanges invol due to asc RM BO TKTG | ctc airlines uatc due to long queue hw RM BO TKTG | email al instead RM BO TKTG | email cid: a36c9b98-ca65-4972-ad57-72ee591eea98 RM BO TKTG | qd | nfat | S#169776218 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-24FLV2 RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT RM BO TKTG | received pnr for exchanges vol RM BO TKTG | upon checking several agents handle the pnr but didnt sent email RM BO TKTG | need to ctc pax but uatc RM BO TKTG | sent email instead RM BO TKTG | leave res as is RM BO TKTG | qd for tomorrow RM BO TKTG | qd | nfat | S#169779276 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-2BMYRP RM BO TKTG | Ticket_Reject / Imminent RM BO TKTG | ticket reject due to infant ticketing RM BO TKTG | process adt tkt issuance x sent email to pax RM BO TKTG | to coordinate with the airlines to processs the issuance RM BO TKTG | the inf ticket RM BO TKTG | email cid: ce35e043-5c94-42dd-8035-3573957bab3d RM BO TKTG | qr | nfat | S#169782430 RM BO TKTG | marc|msh|MSH0049098 | 09nov23
-27KUYU RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT RM BO TKTG | RECEIVED PNR FOR EXCHANGES VOL RM BO TKTG | UPON CHECKING SEVERAL AGENTS HANDLE THE PNR BUT DIDNT SENT EMAIL RM BO TKTG | NEED TO CTC PAX BUT UATC RM BO TKTG | SENT EMAIL INSTEAD RM BO TKTG | LEAVE RES AS IS RM BO TKTG | QD FOR TOMORROW RM BO TKTG | QD | NFAT | S#169779276 RM BO TKTG | MARC|MSH|MSH0049098 | 09NOV23
-4SLH45 RM-BOTKTG//**VOL EXCHANGE RM-BOTKTG//**REISSUED TQT MADE BY GCO RM-BOTKTG//**atc guaranteed/ RM-BOTKTG//**OLD FARE USD547.127PP RM-BOTKTG//**NEW FARE USD584.55pP RM-BOTKTG//**TAC USD usd272.86 RM-BOTKTG//**ADDED COMM MANUALLY RM-BOTKTG//**ADD SEAT/NFAT/QR RM-BOTKTG//**S#169785034 / NFAT / QR RM BO TKTG | MARC|MSH|MSH0049098 | 09NOV23
-4U7KBK RM BO TKTG | VOL EXCHANGE RM BO TKTG | AS PER GCO SCRIPT RBKING PNLTY USD99.00 RM BO TKTG | FD USD55.81 TTL ADD COLL USD154.20 PP RM BO TKTG | GCO CREATED TST FXP PRICING RM BO TKTG | AS PER GCO TST GOT SAME ADD COLL AS PER ADVISED RM BO TKTG | HW TRIED TO EXCHANGE TKT ERROR PROMPT RM BO TKTG | DL ETKT: TICKET NUMBER NOT FOUND RM BO TKTG | CALL AL LONG QUEUE ALREADY EOS RM BO TKTG | ENDO TO SOD RM BO TKTG | SOD APPROVED RM BO TKTG | QD FOR TODAY RM BO TKTG | NFAT| S#169788744 RM BO TKTG | MARC|MSH|MSH0049098 | 09NOV23 ∟∟∟∟∟∟∟∟∟∟∟∟∟10Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟ NFF7PI - endorsed RM BO TKTG | Exchanges / AMADEUS_BOT_REJECT RM BO TKTG | REISSUED TQT MADE BY GCO RM BO TKTG | atc guaranteed/ RM BO TKTG | OLD FARE USD206.00PP RM BO TKTG | NEW FARE USD235.00PP RM BO TKTG | TAC USD usd272.86 RM BO TKTG | PENALTY USD 145.00 RM BO TKTG | ADDED COMM MANUALLY RM BO TKTG | ADD SEAT/NFAT/QR RM BO TKTG | S#169785034 / NFAT / QR RM BO TKTG | MARC|MSH|MSH0049098 | 09NOV23
4KTG8G RM BO TKTG | INVOL EXCHANGE RM BO TKTG | C2A EMAIL / FF AL reply email RM BO TKTG | WC ON ENDO REISSUED TKT RM BO TKTG | UNABLE TO ADD SEAT/USED COMM SCRIPT RM BO TKTG | MANUAL MINOR EMAIL SENT RM BO TKTG | S#169842627 / NFAT / QR RM BO TKTG | MARC|MSH|MSH0049098 | 10NOV23
3RS286 RM BO TKTG | INVOL REFUND RM BO TKTG | C2A REQUEST CANCEL / FF VNEXT Flight | Policies | ASC—Global—M-R RM BO TKTG | WC ON WARM/ PROCESSED REFDUND FOR 2PAX RM BO TKTG | REFND AMOUNT USD790.30 pp/SENT RFND EMAIL RM BO TKTG | S#123456789 / NFAT / QR RM BO TKTG | MARC|MSH|MSH0049098 | 10NOV23 INVOL REFUND C2A REQUEST CANCEL / FF VNEXT Flight | Policies | ASC—Global—M-R WC ON WARM/ PROCESSED REFDUND FOR 2PAX REFND AMOUNT USD790.30 pp/SENT RFND EMAIL
4XP84J RM BO TKTG | INVOL REFUND RM BO TKTG | c2a rqst to cancel RM BO TKTG | ctc al and talk to andy | vietnam | 5193 RM BO TKTG | as per agent need to rqst refund to email RM BO TKTG | hoetrodaily@bambooairways.com RM BO TKTG | call cid: 844ae65e-4303-4951-ab92-6262c1974fb8 RM BO TKTG | email sent RM BO TKTG | leave res as is RM BO TKTG | qd for tomorrow RM BO TKTG | qd | nfat | S#169862087 RM BO TKTG | MARC|MSH|MSH0049098 | 10NOV23
2Q24Q7 RM BO TKTG | INVOL REFUND RM BO TKTG | c2a rqst to cancel RM BO TKTG | ctc al for wc but uatc hw RM BO TKTG | sent email instead RM BO TKTG | email cid: 13329d7e-fa3a-45ab-a43d-6f8e59c7a263 RM BO TKTG | leave res as is RM BO TKTG | qd for tomorrow RM BO TKTG | qd | nfat | S#169865291 RM BO TKTG | MARC | MSH | MSH0049098 | 10NOV23
38TE59 RM BO TKTG | INVOL REFUND RM BO TKTG | c2a rqst to cancel RM BO TKTG | ctc al to validate what is the status of the tkt RM BO TKTG | talk to Marcia | houston RM BO TKTG | as per agent tkt was already refunded back to AX credit card RM BO TKTG | with the total amt of usd 938.45 RM BO TKTG | ask agent to notate on the record RM BO TKTG | hw she dont have the access to do so RM BO TKTG | leave res as is RM BO TKTG | prev done by AL RM BO TKTG |qr | nfat | S#169868204 RM BO TKTG | MARC | MSH | MSH0049098 | 10NOV23
4VM5LQ RM BO TKTG | INVOL REFUND RM BO TKTG | ctc al for wc but uatc hw RM BO TKTG | sent email instead RM BO TKTG | 83acb94f-6900-4926-8eb6-3114eb8cf61f RM BO TKTG | leave res as is RM BO TKTG | QD for tomorrow RM BO TKTG | qd | nfat | S#169871679 RM BO TKTG | MARC | MSH | MSH0049098 | 10NOV23
3GY3P7
RM BO TKTG | INVOL REFUND
RM BO TKTG | sent email for follow up rqst
RM BO TKTG | f9c26a89-04e7-4834-9a3a-04a79b5096f2
RM BO TKTG | leave res as is
RM BO TKTG | QD for tomorrow
RM BO TKTG | qd | nfat | S#169873451
RM BO TKTG | MARC | MSH | MSH0049098 | 10NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
34HYEP
RM BO TKTG | INVOL REFUND
RM BO TKTG | received pnr for invol refund
RM BO TKTG | upon checking pax tkt is not eligible for refund and exchange
RM BO TKTG | the only option for pax is to take the original flt
RM BO TKTG | upon checking fr changes and cancellations not permitted
RM BO TKTG | tried to ctc pax twice but uatc
RM BO TKTG | hence sent email instead
RM BO TKTG | email cid: 9d995e03-146f-4794-8ba1-baaf41f326f5
RM BO TKTG | delay for tomorrow
RM BO TKTG | qd | nfat | S#169880974
RM BO TKTG | MARC | MSH | MSH0049098 | 10NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟11Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
3GY3P7
RM BO TKTG | invol refund
RM BO TKTG | c2 rqst to cxl
RM BO TKTG | as per al email on vnext can process rfund
RM BO TKTG | wc INVOL REFUND DUE TO UN
RM BO TKTG | placement osi / fe
RM BO TKTG | process refund SAC- 080NUW3PFQQNH
RM BO TKTG | ttl amt usd776.50
RM BO TKTG | rfund email sent
RM BO TKTG | qr | nfat | S#169934605
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3H7AFX
RM BO TKTG | INVOL EXCHANGE
RM BO TKTG | C2A EMAIL / FF VNEXT DL PO global
RM BO TKTG | WC ON OSI/ENDO REISSUED TKT
RM BO TKTG | UNABLE TO ADD SEAT/USED COMM SCRIPT
RM BO TKTG | sent manual minor email
RM BO TKTG | S#169936519 / NFAT / QR
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2EG6O9
RM BO TKTG | INVOL EXCHANGE
RM BO TKTG | C2A EMAIL / FF VNEXT UA POl global
RM BO TKTG | WC ON OSI REISSUED TKT
RM BO TKTG | UNABLE TO ADD SEAT/USED COMM SCRIPT
RM BO TKTG | sent manual minor email
RM BO TKTG | S#169937358 / NFAT / QR
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4SX2C4
RM BO TKTG | INVOL EXCHANGE
RM BO TKTG | C2A EMAIL / FF VNEXT CX POl 10618
RM BO TKTG | WC ON ENDO REISSUED TKT
RM BO TKTG | UNABLE TO ADD SEAT/USED COMM SCRIPT
RM BO TKTG | sent manual minor email
RM BO TKTG | S#169942677 / NFAT / QR
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2U4DIO
RM BO TKTG | Ticket reject
RM BO TKTG | receive pnr for ticket reject adt pax already tktd
RM BO TKTG | ctc pax hw uatc hence
RM BO TKTG | sent unconfirmed infant tkt email instead
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat |
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
LS9OJ2
RM BO TKTG | INVOL EXCHANGE
RM BO TKTG | asc accepted by cis
RM BO TKTG | received pnr already prev done by al
RM BO TKTG | retrieved in f1
RM BO TKTG | tkt revalidated by Al
RM BO TKTG | S#169946044 / NFAT / QR
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3R8LHB
RM BO TKTG | INVOL EXCHANGE
RM BO TKTG | received pnr for invol refund
RM BO TKTG | AS PER GCO WC:INVOL REISSUE DUE SC
RM BO TKTG | PLACEMENT: ENDO
RM BO TKTG | PROCESS INVOL EXCH
RM BO TKTG | UNABLE TO ADD SEAT/USED COMM SCRIPT
RM BO TKTG | S#169958742 / NFAT / QR
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2A9SGD
RM BO TKTG | INVOL EXCHANGE
RM BO TKTG | received pnr for invol refund
RM BO TKTG | ticket was already revalidated by AL
RM BO TKTG | leave res as is
RM BO TKTG | prev done by al
RM BO TKTG | S#169959293 / NFAT / QR
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4SZ8FI
RM BO TKTG | INVOL EXCHANG
RM BO TKTG | received pnr for invol exch
RM BO TKTG | previous agent already sent ffup
RM BO TKTG | no al response
RM BO TKTG | sent final ffup email
RM BO TKTG | email cid 66754482-45a6-4449-8627-bb889b429935
RM BO TKTG | remove |escal to IED
RM BO TKTG | qr | nfat | S#169960111
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3EOAKS
RM BO TKTG | INVOL EXCHANG
RM BO TKTG | received pnr for invol refund
RM BO TKTG | previous agent already sent ffup
RM BO TKTG | no al response
RM BO TKTG | sent final ffup email
RM BO TKTG | email cid: 59cded05-f85f-4309-90d2-ac8c39ec639f
RM BO TKTG | remove |escal to IED
RM BO TKTG | qr | nfat | S#169964535
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
46ATYT
RM BO TKTG | INVOL EXCHANG
RM BO TKTG | received pnr for invol exch
RM BO TKTG | previous agent already sent ffup
RM BO TKTG | no cx response
RM BO TKTG | sent ffup email
RM BO TKTG | c2553c71-fbaf-4d87-982e-91c2a1fc4298
RM BO TKTG | delay for tomorrow
RM BO TKTG | qd | nfat | S#169964911
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2WUUD3
RM BO TKTG | EXCHANGE ERRORS
RM BO TKTG | received pnr exch due to cop
RM BO TKTG | previous agent already sent ffup
RM BO TKTG | no cx response
RM BO TKTG | sent ffup email
RM BO TKTG | f9d39792-b7b2-46b6-99b3-c327e2372b7d
RM BO TKTG | delay for tomorrow
RM BO TKTG | qd | nfat | S#169965578
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4GBT36
RM BO TKTG | INVOL EXCHANGE
RM BO TKTG | received pnr for invol exch same day
RM BO TKTG | prev agent already sent email
RM BO TKTG | leave res as is
RM BO TKTG | qd for some time
RM BO TKTG | qd | nfat | S#169966062
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
38FCMB
RM BO TKTG | VOL EXCHANGE
RM BO TKTG | as per prev agent while processing the exchange
RM BO TKTG | error prompted * AF ETKT: NOT AUTHORISED *
RM BO TKTG | tried to call al but long queue
RM BO TKTG | qd for sometime
RM BO TKTG | qd nfat | S#169968122
RM BO TKTG | MARC | MSH | MSH0049098 | 11NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟16Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2YO8CR
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr same day
RM BO TKTG | prev agent already sent email
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170393461
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3HWBWW
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr on waitlist status
RM BO TKTG | upon checking pax wants to upgrade cos
RM BO TKTG | prev done by AL
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170394556
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4CQQR3
RM BO TKTG | VOL EXCHANGE
RM BO TKTG | REISSUED TQT MADE BY GCO
RM BO TKTG | MANUAL PRICING/
RM BO TKTG | OLD FARE USD435.20PP
RM BO TKTG | NEW FARE USD459.80PP
RM BO TKTG | TAC USD24.60 PP
RM BO TKTG | RUN COMM SCRIPT
RM BO TKTG | ADD SEAT
RM BO TKTG | ANY LIABILITIES WILL BE TAGGED TO GCO
RM BO TKTG | NFAT | QR | S#170399923
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4TIYRO
RM BO TKTG | VOL EXCHANGE
RM BO TKTG | REISSUED TQT MADE BY GCO
RM BO TKTG | ATC PRICING/
RM BO TKTG | OLD FARE USD407.40PP
RM BO TKTG | NEW FARE USD366.41PP
RM BO TKTG | MCO AMT USD40.99
RM BO TKTG | COMM SCRIPT NOT WORKING
RM BO TKTG | ADDED COMM MANUALLY
RM BO TKTG | ADD SEAT
RM BO TKTG | NFAT } QR | S#170405694
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
46QAJ5
RM BO TKTG | VOL EXCHANGE
RM BO TKTG | REISSUED TQT MADE BY GCO
RM BO TKTG | MANUAL PRICING
RM BO TKTG | OLD FARE USD337.80PP
RM BO TKTG | NEW FARE USD397.80PP
RM BO TKTG | TAC AMT USD159.00
RM BO TKTG | COMM SCRIPT NOT WORKING
RM BO TKTG | ADDED COMM MANUALLY
RM BO TKTG | ADD SEAT
RM BO TKTG | NFAT } QR | S#170409741
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3O8L5P
RM BO TKTG | TICKET REJECT
RM BO TKTG | AS PER GCO THIS NEW RESERVATION JUST MADE
RM BO TKTG | ASK TO ISSUE THE TICKET
RM BO TKTG | PROCESS TKT ISSUANCE
RM BO TKTG | ANY LIABILITIES WILL BE TAGGED TO GCO
RM BO TKTG | ADD UDID89
RM BO TKTG | NFAT } QR | S#170412781
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2TAWDT
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | RECEIVED PNR C2A ACCEPT
RM BO TKTG | PROCESS TKT REISSUANCE
RM BO TKTG | WC ON ENDO AND OSI
RM BO TKTG | RUN COMM SCRIPT
RM BO TKTG | NFAT } QR | S#170424892
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
38MIEW
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | prev done by al
RM BO TKTG | leave res as is
RM BO TKTG | NFAT } QR |S#170425867
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3IA2D2
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | prev done by cat ticketing
RM BO TKTG | leave res as is
RM BO TKTG | NFAT } QR | S#170428865
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3NV39R
RM BO TKTG | TICKET REJECT
RM BO TKTG | received pnr tkt was already exchange by AL
RM BO TKTG | ctc AL to confirm if the pax already change the res
RM BO TKTG | talk to maryann | 89710 | utah
RM BO TKTG | as per agent new tkt 279-2138710013 / 279-2138710013
RM BO TKTG | prev done by al
RM BO TKTG | leave res as is
RM BO TKTG | NFAT } QR | S#170435489
RM BO TKTG | MARC | MSH | MSH0049098 | 16NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟17Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2OFS2E
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange due to duplicate segment
RM BO TKTG | ctc al and spoke to joy | atlanta
RM BO TKTG | the original flight was still operating and no need to reval tkt
RM BO TKTG | call cid: 6830b499-9aea-43d5-8c64-4c271e323e0b
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170497280
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3SSTQP
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | no pol and ctc on vnext
RM BO TKTG | tried to ctc number on google hw uatc +263 (0)86 77 00 60 61
RM BO TKTG | hence sent email instead
RM BO TKTG | email cid: 747177b2-7041-4773-b353-f15923e615f7
RM BO TKTG | leave res as is
RM BO TKTG | qd for 1 day | nfat |
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
36P6I2
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking dep flt already past dated
RM BO TKTG | inbound flt was revalidated
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170551390
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
@@@@@@@@@@@@@@@
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2M59GR
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | receive pnr for vol exchange
RM BO TKTG | upon checking ticket was already reissued by system
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170505927
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
38EPVK
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | receive pnr for vol exchange
RM BO TKTG | upon checking ticket was already reissued by prev agent
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170511488
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3VIXHY
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking status of the flt is NO2
RM BO TKTG | ctc al to validate if the flt was confirm
RM BO TKTG | spoke to Harold | Peru
RM BO TKTG | as per harold ticket was good to go and
RM BO TKTG | no reissuance needed since airport is using same tool
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170524669
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
43AAF5
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking prev agent sell in orig flt
RM BO TKTG | process tkt reissuance
RM BO TKTG | run comms script
RM BO TKTG | wc on endo DUE SKCH
RM BO TKTG | new tkt number 014-8026722349
RM BO TKTG | qr | nfat | S#170515340
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2Y354U
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking ticket was already revalidated by system
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170516299
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2LN8N7
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | receive pnr for vol exchange
RM BO TKTG | upon checking ticket was already reissued by prev agent
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170524094
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2KUFO3
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking ticket was already revalidated by system
RM BO TKTG | no prev done by automation on dmr tagging hence
RM BO TKTG | tagged to prev done by back office
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170526474
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2728X3
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking the reprotect flt was Y Class
RM BO TKTG | flt of the pax has been downgraded so need to
RM BO TKTG | change the repro to business class R class
RM BO TKTG | upon processing reissuance error prompted
RM BO TKTG | LA ETKT: SEGMENT NOT VALID FOR ELECTRONIC TICKETING
RM BO TKTG | ctc al to synchronize the flt but not possible
RM BO TKTG | since there are no flts available need to ctc
RM BO TKTG | pax for options but uatc hence
RM BO TKTG | sent an email instead
RM BO TKTG | email cid: 18dd37c3-a15d-4efb-b000-df897b4e09e0
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170550647
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
47Y3DV
RM BO TKTG ------------------------------------------------------
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking the ticket was on exch
RM BO TKTG | ctc al and spoke to demytrie | las vegas
RM BO TKTG | 86e77ff2-04d9-4e5c-a4ef-eafa10146df7
RM BO TKTG | validated that the pax ci to rebk tkt vol
RM BO TKTG | new tkt 599-2402824583/599-2402824584
RM BO TKTG | prev done by AL
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170552449
RM BO TKTG | MARC | MSH | MSH0049098 | 17NOV23
RM BO TKTG ------------------------------------------------------
∟∟∟∟∟∟∟∟∟∟∟∟∟18Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
3Y92CK
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | Received pnr same day
RM BO TKTG | prev agent already sent an email
RM BO TKTG | need to ctc pax due to cc declined
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170594444
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3Z8JR5
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for mco redemption
RM BO TKTG | as per gco
RM BO TKTG | mco tkt number: 279-8996333948
RM BO TKTG | tst was manually priced
RM BO TKTG | mco amt usd 434.72
RM BO TKTG | add coll 153.07
RM BO TKTG | ttl amt of tkt usd587.79
RM BO TKTG | processed tkt reissuance
RM BO TKTG | New ticket number 279-8026825085
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#170599492
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4CUZVB
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exchange
RM BO TKTG | as per gco tqt price atc guaranteed
RM BO TKTG | total add coll usd2.75
RM BO TKTG | process tkt reissuance
RM BO TKTG | comm script used
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#170601024
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4Y7T7O
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking first leg of the flt was already lifted
RM BO TKTG | while the second is checki in status
RM BO TKTG | as advised pnr was past dated
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170602508
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2P27MA
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | upon checking miscon 1st and 2nd segment
RM BO TKTG | ctc pax hw uatc
RM BO TKTG | hence sent email instead
RM BO TKTG | email cid 7ad2c9de-0daa-401b-8e26-4755241cfa33
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170618288
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2GHCTK
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | need to ctc pax to offer flt options
RM BO TKTG | ctc pax hw uatc hence sent an email insted
RM BO TKTG | email cid: a2177279-0794-4bca-be75-72b97b1429d2
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170620417
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
PVRBOI
RM BO TKTG | INVOL EXCHANGE
RM BO TKTG | c2a accept major
RM BO TKTG | WC ON OSI REISSUED TKT
RM BO TKTG | if pax ctc for an alternative option
RM BO TKTG | kindly process 1 time invol change as per dl policy
RM BO TKTG | UNABLE TO ADD SEAT/USED COMM SCRIPT
RM BO TKTG | NFAT | QR | S#170621364
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
32CCWV
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | need to ctc pax to offer flt options
RM BO TKTG | ctc pax hw uatc hence sent an email insted
RM BO TKTG | email cid: 6b19e88c-6dff-415e-b800-977f4a30840b
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170622930
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3Z7NMO
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | need to ctc pax to offer flt options
RM BO TKTG | ctc pax hw uatc hence sent an email insted
RM BO TKTG | email cid: fac7a1f1-3bb6-4ec1-add9-0bae24e74619
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170624547
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4Y7T7O
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | Received PNR past dated
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170624826
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2H4SNV
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | need to ctc pax to offer flt options
RM BO TKTG | ctc pax hw uatc hence sent an email instead
RM BO TKTG | email cid: c8c87ae2-f880-4e88-a9a1-357fff2e5bf6
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170626769
RM BO TKTG | MARC | MSH | MSH0049098 | 18NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟21Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
3GIIZT
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | C2A CLK PAX REQUESTS CANCEL
RM BO TKTG | ACCORDING TO POL NEED TO CNTC AL for wc
RM BO TKTG | ctc al hw uatc hence sent email instead
RM BO TKTG | email cid: ea69ca45-1167-4539-8e9e-54a4ee5438bd
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170859124
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2UPRBG
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | receive pnr for invol exchange
RM BO TKTG | as per gco cx accepted the downgrade hw
RM BO TKTG | fare difference will be refunded after cx flt as per al
RM BO TKTG | need to reiss tkt as per gco
RM BO TKTG | follow invol exch pol of ai 10618
RM BO TKTG | wc placement | OSI x endo x FC
RM BO TKTG | run comms script
RM BO TKTG | process invol exch
RM BO TKTG | qr | nfat | S#170862607
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
26CR3T
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | C2A CLK PAX REQUESTS CANCEL
RM BO TKTG | ctc AL to rqst wc
RM BO TKTG | talk to neelima | new york as per rep wc must be rqstd
RM BO TKTG | via email call cid: 235bd8fb-5ec4-4598-b6d3-e6bdb6209e86
RM BO TKTG | hence sent an email instead
RM BO TKTG | email cid: 326378ee-38c4-4294-8d70-94e2f13516ab
RM BO TKTG | leave res as is
RM BO TKTG | qd for a day
RM BO TKTG | qd | nfat | S#170865889
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
34AOYI
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | vol cancellation
RM BO TKTG | follow gco notes
RM BO TKTG | refund amt usd 481.00
RM BO TKTG | cp jpy20000 / usd134.00
RM BO TKTG | process vol refund
RM BO TKTG | SAC- 7813112233641
RM BO TKTG | sent refund email
RM BO TKTG | qr | nfat | S#170870578
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
24XBGL
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | invol cancellation
RM BO TKTG | upon checking prev agent already sent an email to AL due to
RM BO TKTG | cant process refund on our end
RM BO TKTG | error prompted "UNABLE TO PROCESS ETKT ERROR CODE"
RM BO TKTG | sent an email instead to request to process refund
RM BO TKTG | on AL end
RM BO TKTG | Email Cid: b9b8db6b-3e5b-4ed2-82df-587cc73b1ece
RM BO TKTG | escalated pnr approve by sod
RM BO TKTG | qr | nfat | S#170874552
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4JBF8G
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr on exchanges
RM BO TKTG | upon checking pnr is for name correction
RM BO TKTG | endorse to sod
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat |S#170877631
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3P9ZU5
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr c2a accept
RM BO TKTG | as per pol wc on osi DL REISSUE DUE TO DL SKED CHG
RM BO TKTG | reissue the ticket invol
RM BO TKTG | qr | nfat | S#170883980
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2WQXRK
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | as per gco notes
RM BO TKTG | proceed to process exchange invol due to asc
RM BO TKTG | no placement of wc
RM BO TKTG | input wc on endo x OSI
RM BO TKTG | as per gco wc INVOL/TN1169/LAX/2023LAX20835
RM BO TKTG | process invol exch
RM BO TKTG | qr | nfat | S#170898162
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2FEI8R
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr with invalid mct
RM BO TKTG | ctc al for options
RM BO TKTG | talk to paolo | T776947 | Chile
RM BO TKTG | call cid: f6a8b261-9e26-40ad-affb-2df97289111d
RM BO TKTG | ctc pax to offer options hw uatc directed to vm
RM BO TKTG | email cid: 429c8e92-8d68-4222-8906-1761779c20e1
RM BO TKTG | leave res as is
RM BO TKTG | qd } nfat | S#170908034
RM BO TKTG | MARC | MSH | MSH0049098 | 21NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟22Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2NYEVO
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | C2A CLK RESP/ACCEPT EMAIL NOTIFICATION SENT
RM BO TKTG | upon checking vnext AL NO POL
RM BO TKTG | ctc al for wc hw rqst for wc is only on email
RM BO TKTG | hence sent email instead
RM BO TKTG | email cid: 7f77b40d-e0c9-402f-87b2-cce92c5b115c
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#170967433
RM BO TKTG | MARC | MSH | MSH0049098 | 22NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
37PWY4
RM BO TKTG | FULL REFUND
RM BO TKTG | C2A CLK RESP/PSGR REQUESTS CANCEL
RM BO TKTG | UPON CHECKING VNEXT AL NO POL
RM BO TKTG | CTC AL FOR WC RQST HW UATC
RM BO TKTG | HENCE SENT EMAIL INSTEAD FOR 2ND TIME
RM BO TKTG | EMAIL CID: 0B176D96-64F7-42DF-AB0C-
AD26850DC3DA
RM BO TKTG | LEAVE RES AS IS
RM BO TKTG | QD | NFAT | S#170963266
/RM BO TKTG | MARC | MSH | MSH0049098 | 22NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
28IL35
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr same day
RM BO TKTG | prev agent already issued inf tkt
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#170973588
RM BO TKTG | MARC | MSH | MSH0049098 | 22NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2LCBEE
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | receive pnr for vol exch
RM BO TKTG | as per gco notes ttl amt to be coll usd 156.00
RM BO TKTG | gco tst already added FOP
RM BO TKTG | run comms script
RM BO TKTG | upon processing tkt reissuance error prompted
RM BO TKTG | missing docs on p1| add pax dob
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#170975725
RM BO TKTG | MARC | MSH | MSH0049098 | 22NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3HK6TU
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | as per gco notes reissue invol due to asc
RM BO TKTG | gco already price the reservation fxi
RM BO TKTG | as per gco wc on endorsement
RM BO TKTG | run comm script
RM BO TKTG | process tkt invol reissuance
RM BO TKTG | qr | nfat | S#170986805
RM BO TKTG | MARC | MSH | MSH0049098 | 22NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3MO3WA
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | c2a pax /ACCEPT EMAIL
RM BO TKTG | ctc airlines to rqst for revalidation since AL
RM BO TKTG | reissued the 1st and 2nd segment of the tkt but as per
RM BO TKTG | agent they can reissue the tkt on their end
RM BO TKTG | rqstd to reissue the tkt on their end and tqst to send email
RM BO TKTG | to the pax
RM BO TKTG | talk to Demelyn | Manila Philippines
RM BO TKTG | qr | nfat | S#170991406
RM BO TKTG | MARC | MSH | MSH0049098 | 22NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2CJPN5
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | as per gco notes ttl add coll usd298.90
RM BO TKTG | change fee is u6.00
RM BO TKTG | run comm script
RM BO TKTG | process vol exchanges
RM BO TKTG | qr | nfat | S#171002302
RM BO TKTG | MARC | MSH | MSH0049098 | 22NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2NHL68
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | as per gco notes ttl add coll usd4056.00
RM BO TKTG | gco priced tst as atc guaranteed
RM BO TKTG | gco provided new fop
RM BO TKTG | run comm script
RM BO TKTG | process vol exchange tkt
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#171006663
RM BO TKTG | MARC | MSH | MSH0049098 | 22NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟23Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2YDJCJ
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking ticket was already reval by al
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171069044
RM BO TKTG | MARC | MSH | MSH0049098 | 23NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2LYK6D
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking ticket was already reval by al
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171071077
RM BO TKTG | MARC | MSH | MSH0049098 | 23NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2FSNG9
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | no pol in vnext | ctc al for wc rqst
RM BO TKTG | talk to Jenny | Los angeles
RM BO TKTG | as per Jenny wc is SKCHG DUE AS508/11MAY N AS315/24MAY FLT CANX
RM BO TKTG | Placement is endo
RM BO TKTG | ask to document on the record agent put it on ssr
RM BO TKTG | call cid: 47791f8c-ed26-4ed3-a083-01754eec50b4
RM BO TKTG | priced the reservation fxi
RM BO TKTG | run comm script but not manifesting in tqt
RM BO TKTG | comm added manually
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#171080217
RM BO TKTG | MARC | MSH | MSH0049098 | 23NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4UMZZW
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr for name correction
RM BO TKTG | sod validated
RM BO TKTG | endorsed to sod
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171087983
RM BO TKTG | MARC | MSH | MSH0049098 | 23NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
26F36V
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | RECEIVED PNR FOR INVOL EXCH
RM BO TKTG | UPON CHECKING RTI AND TKT ALREADY SAME
RM BO TKTG | BUT STATUS WAS TK
RM BO TKTG | ACCEPTED THE CHANGES AS PER GCO NOTES
RM BO TKTG | NO NEED TO ISSUE THE TKT SINCE THE TKT WAS
RM BO TKTG | ALREADY REVALIDATED
RM BO TKTG | QR | NFAT | S#171091264
RM BO TKTG | MARC | MSH | MSH0049098 | 23NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
49CZSC
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | RECEIVED PNR FOR VOL EXCH
RM BO TKTG | as per gco notes add coll usd 10.00
RM BO TKTG | no remarks for cp
RM BO TKTG | gco priced tst fxp
RM BO TKTG | gco input fp
RM BO TKTG | run comm script
RM BO TKTG | manually added comm due to not reflecting in the tst/rtf
RM BO TKTG | process tickt reissuance
RM BO TKTG | QR | NFAT | S#171094583
RM BO TKTG | MARC | MSH | MSH0049098 | 23NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4W2ITP
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | RECEIVED PNR FOR VOL EXCH
RM BO TKTG | as per gco pax ftc redemption but upon checking
RM BO TKTG | pnr is for mco redemtion
RM BO TKTG | as per gco notes total add coll usd58.98
RM BO TKTG | gco input fp line
RM BO TKTG | gco provided auth code
RM BO TKTG | process mco redemption
RM BO TKTG | new tkt 001-8027426826
RM BO TKTG | QR | NFAT | S#171097379
RM BO TKTG | MARC | MSH | MSH0049098 | 23NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟24Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
38AKDH
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr for exchange
RM BO TKTG | upon checking tkt was already reiss by al
RM BO TKTG | check the itinerary on al website
RM BO TKTG | upon checking flt details are match
RM BO TKTG | prev done by al
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171163586
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3UFHRZ
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exchange
RM BO TKTG | upon checking need to ctc pax due to unclear
RM BO TKTG | documentation | as per gco on voya remarks
RM BO TKTG | pax wanted to changed their return flt mnlsgn
RM BO TKTG | but upon checking gds flt was only dadsgn
RM BO TKTG | ctc pax hw uatc
RM BO TKTG | sent an email instead
RM BO TKTG | email cid: 9e2aa544-d926-451a-8a07-dc3162581e91
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171167579
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2DNW4B
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exchange
RM BO TKTG | as per gco notes tst price atc guaranteed
RM BO TKTG | no add coll advised but run script
RM BO TKTG | prev agent provided auth code and updated fo line
RM BO TKTG | process tkt reiss vol
RM BO TKTG | qr | nfat | S#171177636
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
232MNB
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for mco redemption
RM BO TKTG | as per gco notes ttl mco tkt price php usd379.92
RM BO TKTG | new ticket value usd323.20
RM BO TKTG | residual amt usd56.72
RM BO TKTG | new mco tkt number 279-8996378295
RM BO TKTG | process tkt issuance
RM BO TKTG | qr | nfat | S#171179100
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
45F9AP
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exchange due to asc
RM BO TKTG | as per gco tst priced fxi
RM BO TKTG | need to ammend fe line due to as per gco
RM BO TKTG | waiver code si SKCHG on Endo
RM BO TKTG | process invol tkt reiss
RM BO TKTG | run comm script
RM BO TKTG | qr | nfat | S#171181972
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
22QZ6X
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for mco redemption
RM BO TKTG | hw no clear documentation of gco for the addcoll
RM BO TKTG | need to validate to pax
RM BO TKTG | ctc pax hw uatc
RM BO TKTG | sent email instead
RM BO TKTG | email cid: 551d953f-d77e-481c-8bc0-8d2441ba6e16
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171184013
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
37U4I3
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking tkt was already revalidated by al
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171184523
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
233YMP
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for mco redemption
RM BO TKTG | as per gco ttl tkt value is usd 273.90
RM BO TKTG | ttl mco tkt value usd 457.40 pp
RM BO TKTG | as per gco cx agreed to forfeit remaining mco tkt value
RM BO TKTG | process tkt issuance
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#171186022
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
29G2EE
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | ctc AL upon coordinating pax didn't boarded 1st flt
RM BO TKTG | request to open the status of the tkt to proceed to
RM BO TKTG | the process of reissuance
RM BO TKTG | need to validate to pax if they're going to use 1st flt
RM BO TKTG | ctc pax hw call directed to VM
RM BO TKTG | sent email instead
RM BO TKTG | email cid: 896cd62c-4824-4ce8-88e0-cb24d6d98b78
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171190358
RM BO TKTG | MARC | MSH | MSH0049098 | 24NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟25Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2JL6D8
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | as per vnext pol wc Due SKCH on endo
RM BO TKTG | run comm script
RM BO TKTG | process tkt invol reissuance
RM BO TKTG | qr | nfat | S#171235466
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3TCBX8
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco tst price atc
RM BO TKTG | as per gco add coll is usd 55.30
RM BO TKTG | as per gco fop is the same
RM BO TKTG | process vol reiss
RM BO TKTG | qr | nfat | S#171237196
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4UP5DY
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking cis already accepted the flt
RM BO TKTG | follow vnext DL pol
RM BO TKTG | wc DL REISSUE DUE TO DL SKED CHG
RM BO TKTG | wc placement OSI
RM BO TKTG | run comm script
RM BO TKTG | process tkt invol reissuance
RM BO TKTG | qr | nfat | S#171242919
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
22OR8L
RM BO TKTG | TICKET_REJECT / IMMINENT
RM BO TKTG | received pnr same day
RM BO TKTG | prev agent already sent an email to pax
RM BO TKTG | leave res as is
RM BO TKTG | qd nfat | S#171243507
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4NAMWN
RM BO TKTG | Inbound call / name corr
RM BO TKTG | received call for name correction concern
RM BO TKTG | talk to skyler | GCO
RM BO TKTG | told gco to contact name correction team or
RM BO TKTG | if there is a way to queue the pnr for name corr team
RM BO TKTG | gco drop the call
RM BO TKTG | leave res as is
RM BO TKTG | no changes made
RM BO TKTG | qr | nfat | S#171246025
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3V3CQH
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | received pnr for invol refund
RM BO TKTG | upon checking prev agents already sent 2 wc rqst
RM BO TKTG | hw Al still uatc / sent email
RM BO TKTG | email cid: f3f30427-931c-41ed-b916-d18dda8cda0d
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171257964
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
338AAN
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | received pnr for invol refund
RM BO TKTG | upon checking prev agents already sent 2 wc rqst
RM BO TKTG | hw Al still uatc
RM BO TKTG | sent email emai cid: 7e661a33-619b-44ea-9de4-b8ccd8e4643f
RM BO TKTG | leave res as is
RM BO TKTG | qd nfat | S#171257362
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3MGL4P
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr for exchenge error
RM BO TKTG | as per prev agent need to ctc al to rqst to release
RM BO TKTG | ticket status
RM BO TKTG | ctc al hw offcalling hours
RM BO TKTG | leave res as is
RM BO TKTG | qd for some time | nfat | S#171260120
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4O4RX2
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | need to ctc al to release airport controlled status;
RM BO TKTG | ctc al hw offcalling hours
RM BO TKTG | delay sometime
RM BO TKTG | qd | nfat | S#171261579
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2276B6
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes ttl add col usd 220.00
RM BO TKTG | gco already add fp line
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#171265342
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3RS29O
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes ttl add col usd 0.00
RM BO TKTG | upon checking old fare is greater than the new fare
RM BO TKTG | no residual amt advised by gco
RM BO TKTG | follow gco tst shell
RM BO TKTG | process ticket reiss
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#171267922
RM BO TKTG | MARC | MSH | MSH0049098 | 25NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟28Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2IQQRK
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes ttl add col usd 374.80
RM BO TKTG | utilized tst created | atc guaranteed
RM BO TKTG | as per gco use original fop
RM BO TKTG | process tkt reissuance
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#171526136
RM BO TKTG | MARC | MSH | MSH0049098 | 29NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
22X4BY
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes ttl add col usd 315.00
RM BO TKTG | utilized tst created
RM BO TKTG | as per gco use original fop
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#171538661
RM BO TKTG | MARC | MSH | MSH0049098 | 28NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4IZ6LT
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | as per gco wc DL REISSUE DUE TO DL SKED CHG
RM BO TKTG | wc placement osi
RM BO TKTG | utilized tst created by gco
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#171539628
RM BO TKTG | MARC | MSH | MSH0049098 | 28NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2N2L8N
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | as per gco wc INVOL SKCHG KE0082/05DEC
RM BO TKTG | wc placement Endorsement
RM BO TKTG | utilized tst created by gco
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#171541630
RM BO TKTG | MARC | MSH | MSH0049098 | 28NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2QFKZF
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | as per gco wc DL REISSUE DUE TO DL SKED CHG
RM BO TKTG | wc placement osi
RM BO TKTG | utilized tst created by gco
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#171542074
RM BO TKTG | MARC | MSH | MSH0049098 | 28NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟30Nov23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
3VYO3D
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr tkt on exch status
RM BO TKTG | upon checking tkt was already reiss by AL
RM BO TKTG | validated on al website
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171707083
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4W2QW2
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received ib call
RM BO TKTG | pax wanted to ask if the flt on 21dec is still available
RM BO TKTG | advsd pax that flt was no longer available
RM BO TKTG | recap pax for his confirmed flt
RM BO TKTG | pax amended
RM BO TKTG | leave res as is
RM BO TKTG | nfat | S#171709326
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2GQ3YQ
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch due to flt has been downgraded
RM BO TKTG | ctc aer lingus if the rqst of the passenger to have compensation
RM BO TKTG | is possible / talk to charlotte | 0512 | bulgaria / as per rep
RM BO TKTG | possible to rqst but no guarantee if al will provide cmpensation
RM BO TKTG | call id: 934fbe4f-8e3b-4856-bfe4-37c6eaf008a5
RM BO TKTG | ctc United airlines / talk to dee | dl | houston texas / as per rep
RM BO TKTG | there was a change on the aircraft that is the reason why
RM BO TKTG | the flt of the passenger was downgraded
RM BO TKTG | hw we can no longer reinstate the flt to the original flt due to
RM BO TKTG | business cabin was no longer available
RM BO TKTG | ctc pax to offer flt option hw pax uatc
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171715558
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
32S3LY
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes changes permitted with a ttl addcol
RM BO TKTG | of usd 709.90
RM BO TKTG | upon processing gco didn't provide auth code
RM BO TKTG | that is the possible reason why the transaction was denied
RM BO TKTG | already talk to prince
RM BO TKTG | call id:2f4c3523-aef8-4a02-a520-f85ff609ec63
RM BO TKTG | advsd him that we cant proceed with
RM BO TKTG | the process of reissuance due to no auth code provided
RM BO TKTG | prince told me that he's going to contact nicole again
RM BO TKTG | because as per prince nicole guaranteed that his reservation
RM BO TKTG | was already change to 24dec hw prince ask for a call back
RM BO TKTG | after 2 hours
RM BO TKTG | already ctc prince for a call back hw uatc / directed to vm
RM BO TKTG | 0cad57e3-9653-4d64-add9-a719f41aa27c
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171717618
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2K8PWY
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | C2A CLK RESP/ACCEPT EMAIL NOTIFICATION SENT
RM BO TKTG | received pnr Al already takes over the tkt
RM BO TKTG | upon checking the itin on al website
RM BO TKTG | itinerary already matched
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171727587
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
33EQWJ
RM BO TKTG | INBOUND CALL
RM BO TKTG | received pnr for ticket reject
RM BO TKTG | upon checking ticket reject due to name too long
RM BO TKTG | advsd the passenger the reason is her name was
RM BO TKTG | too long that is why the ticket has been rejected for reissuance
RM BO TKTG | advsd to cancel the reservation and kindly book directly to AL
RM BO TKTG | pax agreed
RM BO TKTG | process deletion of segment
RM BO TKTG | qr | nfat | S#171731168
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3CVUD9
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | C2A CLK RESP/ACCEPT EMAIL NOTIFICATION SENT
RM BO TKTG | as per vnext legacy id: 10618
RM BO TKTG | wc: W/ AI IRR CANCEL/AI102/30NOV23 | on endo
RM BO TKTG | wc: OSI AI IRR CANCEL / AI102 / 30NOV23 | on OSI
RM BO TKTG | Add I- on Fare calculation
RM BO TKTG | run comm script
RM BO TKTG | process tkt invol reissuance
RM BO TKTG | qr nfat | S#171734917
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2SJN5D
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | as per gco notes kindly refer to legacy:40975 for wc
RM BO TKTG | wc: DUE SKCH Placement: Endo
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#171737013
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3M4KVX
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking RHI gco sell in the flt hw no docs added
RM BO TKTG | ctc AL to validate and talk to Michaela | Doha
RM BO TKTG | as per Michaela the sell in flt of gco was not possible
RM BO TKTG | I ask her for alternate options
RM BO TKTG | for reissuance we can offer this flight instead
RM BO TKTG | aa1381 3sep gegdfw 1219 - 1750
RM BO TKTG | qr 732 3sep dfwdoh 2255 - 2150+1
RM BO TKTG | qr 1499 5sep dohjro 0145 - 0735
RM BO TKTG | qr1476 24sep jrodoh 1755 - 2340
RM BO TKTG | qr 731 25sep dohdfw 0130 - 0935
RM BO TKTG | aa303 25sep dfwgeg 1850 - 2028
RM BO TKTG | with the waiver code: skchg comm1068
RM BO TKTG | call ID: 6a7a3fb2-7b02-4766-a351-593b92a246b9
RM BO TKTG | ctc pax for options but uatc | sent email instead
RM BO TKTG | email cid: cf55b33d-2d10-4c64-929c-47bc6ed6bb00
RM BO TKTG | leave res as is
RM BO TKTG | qd for a day | nfat | S#171748162
RM BO TKTG | MARC | MSH | MSH0049098 | 30NOV23
∟∟∟∟∟∟∟∟∟∟∟∟∟1Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2LTYDE
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking c2a pax
RM BO TKTG | no pol in vnext ctc AL hw uatc
RM BO TKTG | hence sent email instead
RM BO TKTG | email cid: 701660bc-dc14-4d8a-948e-408d3b38d975
RM BO TKTG | leave res as is
RM BO TKTG | unable to leave note on voya
RM BO TKTG | qd | nfat |
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 1Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2GQ3YQ
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | need to ctc pax to offer flt options
RM BO TKTG | hw pax uatc sent email instead
RM BO TKTG | eb64cfa1-2a4c-4027-a367-c9efcf50bc86
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171828845
RM BO TKTG | MARC | MSH | MSH0049098 | 1Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3UU62K
RM BO TKTG | GCO IB CALL
RM BO TKTG | GCO rqstd to issue mco of the pnr
RM BO TKTG | upon checking mco was already issued
RM BO TKTG | advised gco to check mco line 4 for the details
RM BO TKTG | gco hung up
RM BO TKTG | leave res as is
RM BO TKTG | unable to document on voya
RM BO TKTG | qr nfat
RM BO TKTG | MARC | MSH | MSH0049098 | 1Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2RJBK8
RM BO TKTG | received ageing pnr
RM BO TKTG | upon checking there is gco notes
RM BO TKTG | utilized created tst of gco
RM BO TKTG | gco already provided wc on endo and tourcode
RM BO TKTG | truncated ft wc put it on osi
RM BO TKTG | run comm script
RM BO TKTG | process tkt reiss
RM BO TKTG | qr | nfat | S#171835401
RM BO TKTG | MARC | MSH | MSH0049098 | 1Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2LUQ4B
RM BO TKTG | received ageing pnr
RM BO TKTG | upon checking as per prev agent need to validate flt
RM BO TKTG | due to prev agent add / delete alaska AL flt
RM BO TKTG | need to ctc AL hw drop due to long queue
RM BO TKTG | qd for sometime
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171838915
RM BO TKTG | MARC | MSH | MSH0049098 | 1Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
32S3LY
RM BO TKTG | received ageing pnr
RM BO TKTG | upon checking need to coordinate to the passenger
RM BO TKTG | for cc details hw pax uatc
RM BO TKTG | hence sent email instead 2nd time
RM BO TKTG | email cid: efea3bcb-5658-4367-9373-bece0b88b592
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171839576
RM BO TKTG | MARC | MSH | MSH0049098 | 1Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
34GVJO
RM BO TKTG | received ageing pnr
RM BO TKTG | received pnr same day
RM BO TKTG | as per prev agent need dob to issue tkt
RM BO TKTG | leave res as is
RM BO TKTG | delay for some time
RM BO TKTG | qd | nfat | S#171840087
RM BO TKTG | MARC | MSH | MSH0049098 | 1Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
39Y9R7
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | as per asc already provided wc
RM BO TKTG | while processing invol reiss
RM BO TKTG | error prompted DL ETKT: FLIGHT SEGMENT NOT FOUND IN CARRIERS PNR
RM BO TKTG | ctc AL for synchro hw due to long queue need to
RM BO TKTG | endorse to morning shift due to eos already
RM BO TKTG | qd | nfat | S#171842828
RM BO TKTG | MARC | MSH | MSH0049098 | 1Dec23
∟∟∟∟∟∟∟∟∟∟∟∟∟2Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
4XH642
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | c2a accept passenger
RM BO TKTG | fxi pricing placed waiver code on osi as per pol
RM BO TKTG | run comm script
RM BO TKTG | process invol tkt reissuance
RM BO TKTG | qr | nfat | S#171894847
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2IT3HF
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | also received pnr same day
RM BO TKTG | prev agent already reissue the tkt
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171895794
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3ULG2C
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | c2a accept passenger
RM BO TKTG | fxi pricing placed waiver code on osi as per pol
RM BO TKTG | while processing encounter error pnr needs to synchro to al
RM BO TKTG | ctc al for synchro talk to Jaimee | Ohio
RM BO TKTG | call cid: 8e82d6ac-840d-4e35-b1fc-6975d30cc7be
RM BO TKTG | run comm script
RM BO TKTG | process invol tkt reissuance
RM BO TKTG | qr | nfat | S#171897337
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2RWBAY
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes ttc usd82.40
RM BO TKTG | utilized tst created by gco
RM BO TKTG | manual pricing
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#171899229
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
258KZV
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes ttc usd2.00
RM BO TKTG | utilized tst created by gco
RM BO TKTG | fxi pricing atc guaranteed
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#171901103
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
48CL5N
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr same day
RM BO TKTG | upon checking already reissue by automation hw
RM BO TKTG | original pcc seaex3110 but reissued on seaex3100
RM BO TKTG | as per sod no need to void tkt reissued on same iata
RM BO TKTG | and sibling pcc
RM BO TKTG | leave res as is | prev done by automation
RM BO TKTG | qr | nfat | S#171911707
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
37CM7E
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | as per prev agent need to ctc pax for alt options
RM BO TKTG | tried to ctc pax hw uatc
RM BO TKTG | hence sent email for 2nd attempt instead
RM BO TKTG | email cid: 422ede5d-441e-4db8-86af-d80b3df24754
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171912374
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4C6H7V
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | as per prev agent need to ctc AL for voiding due to tkt
RM BO TKTG | was already reissued by AL
RM BO TKTG | already ctc AL and talk to Charlotte | 273 | suv
RM BO TKTG | as per charlotte the changes was voluntary and the only option
RM BO TKTG | is to coordinate to the passenger and tell the passenger to
RM BO TKTG | coordinate directly to the AL for vol exchange
RM BO TKTG | call id:5da9dbb3-2ef9-4463-840a-753de1d938f7
RM BO TKTG | ctc Pax and told him to coordinate directly to the Al
RM BO TKTG | since his ticket was under AL already
RM BO TKTG | call cid: 62050595-3863-48aa-8734-cb0a7e462c4b
RM BO TKTG | pax amended
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171916751
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
39Y9R7
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | pnr is for sync due to error prompted while reiss tkt
RM BO TKTG | DL ETKT: FLIGHT SEGMENT NOT FOUND IN CARRIERS PNR
RM BO TKTG | ctc AL talk to Julie as per Julie flight details was
RM BO TKTG | match and visible on them hw tried to reissue the tkt again
RM BO TKTG | error still prompted
RM BO TKTG | run code QE/ATLDL1103/50 for sync queue
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#171921863
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2VP4IL
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr past dated
RM BO TKTG | time of dep on sdq 2dec 1213
RM BO TKTG | time as of processing 2dec 1828
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#171924831
RM BO TKTG | MARC | MSH | MSH0049098 | 02Dec23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2GQ3YQ
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | RECEIVED PNR FOR INVOL EXCH
RM BO TKTG | NEED TO CTC PAX TO OFFER FLT OPTIONS
RM BO TKTG | HW PAX UATC SENT EMAIL INSTEAD
RM BO TKTG | 765dd858-833f-41e4-926a-7ec87ccd6321
RM BO TKTG | LEAVE RES AS IS
RM BO TKTG | QD | NFAT | S#171925230
RM BO TKTG | MARC | MSH | MSH0049098 | 2DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2LUQ4B
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr for al ctc
RM BO TKTG | ctc al hw drop call due to long queue
RM BO TKTG | leave res as is
RM BO TKTG | qd for sometime
RM BO TKTG | QD | NFAT | S#171925980
RM BO TKTG | MARC | MSH | MSH0049098 | 2DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
48FFWL
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | need to rqst wc
RM BO TKTG | already sent email for the 2nd time
RM BO TKTG | hw Al no revert
RM BO TKTG | escalated to ied
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat |
RM BO TKTG | MARC | MSH | MSH0049098 | 2DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟5Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
3V6V2M
RM BO TKTG | Ticket Reject / Imminent
RM BO TKTG | received pnr same day
RM BO TKTG | prev agent already ctc pax hw uatc due to off calling hours
RM BO TKTG | prev agent already sent an email
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172151389
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4DQDP6
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | c2a clk resp / accept email
RM BO TKTG | upon checking ticket need to be reissued due to invol exch
RM BO TKTG | follow vnext pol Leg Id: 40974
RM BO TKTG | placed wc on OSI for OA flt
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#172154410
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3OD29L
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr same day
RM BO TKTG | prev agent already reissued the ticket
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#172157731
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
239W73
RM BO TKTG | Refunds / Full
RM BO TKTG | upon checking prev agent already sent 1st email to Al
RM BO TKTG | email AL for 2nd email requesting for wc 56b58458-560a-4dbb-a68f-cf6b3d376ae6
RM BO TKTG | leave res as is
RM BO TKTG | QD | nfat | S#172159966
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3CLO5Q
RM BO TKTG | Refunds / Full
RM BO TKTG | upon checking prev agent already sent 1st email to pax
RM BO TKTG | email pax for 2nd time due to uatc
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172163328
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
OF45BF
RM BO TKTG | Ticket Reject / Unticketed
RM BO TKTG | received ib call
RM BO TKTG | pax "Jake" called in to refund the amount he paid for the reservation
RM BO TKTG | upon checking reservation was not ticketed
RM BO TKTG | advsd pax that the amount that he paid will automatically fall back to his bank account within 72 hours
RM BO TKTG | pax amended
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#172170829
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
J4JD5X
RM BO TKTG | ib call
RM BO TKTG | tariq called in to follow up his concern about refund
RM BO TKTG | as per pax his flt has been denied because VN AL was asking
RM BO TKTG | for esta documents even if he has already us visa
RM BO TKTG | as per pax he already contacted NH and VN but they told him
RM BO TKTG | that there is nothing that they can do to help him
RM BO TKTG | he also told me that if there is no one that will help him
RM BO TKTG | he can do request a charge back on his bank because he has
RM BO TKTG | a complete documents to do that
RM BO TKTG | advsd we cant validate his concern right away because we
RM BO TKTG | have a process to follow
RM BO TKTG | as per pax he will call the bank on his end instead
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#172178535
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
389GJ2
RM BO TKTG | refunds / full
RM BO TKTG | received pnr for voluntary refund
RM BO TKTG | prev agents unable to process refund of the tkt
RM BO TKTG | due to voiding peroiod
RM BO TKTG | upon checking tkt past the voiding period
RM BO TKTG | process refund
RM BO TKTG | as per gco penalty ghs600 ttl of usd 49.00
RM BO TKTG | converted as of 4dec23
RM BO TKTG | SAC- 169O3ED5NP7KO
RM BO TKTG | qr | nfat |S#172184312
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4YYZQZ
RM BO TKTG | refunds / full
RM BO TKTG | received pnr with deleted flight details
RM BO TKTG | as per checking v next al will process acm on their end
RM BO TKTG | sent an email notifying al that the deletion of flight segments
RM BO TKTG | has been initiated
RM BO TKTG | as of the moment no AL revert
RM BO TKTG | qd for some time
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172188309
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2H4KHM
RM BO TKTG | refunds / full
RM BO TKTG | received pnr for invol refund
RM BO TKTG | upon checking vnext in order to have a waiver code
RM BO TKTG | China Eastern al is requiring for a proof of schedule change
RM BO TKTG | that officially coming from Qantas AL
RM BO TKTG | sent email to Qantas
RM BO TKTG | Email Cid: e7db34a2-b85b-433b-80bf-ef800d8abbd7
RM BO TKTG | waiting for al response
RM BO TKTG | qd for sometime
RM BO TKTG | qd | nfat | S#172191974
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3VFEGE
RM BO TKTG | refunds / full
RM BO TKTG | received pnr for invol refund
RM BO TKTG | as per al No waiver code due to no airline schedule change
RM BO TKTG | sent another email with an elaboration on when the sched
RM BO TKTG | change happen email cid: 1f38547d-303b-43fd-9fe9-87f9491274a0
RM BO TKTG | leave res as is
RM BO TKTG | qd for another day
RM BO TKTG | qd | nfat | S#172196336
RM BO TKTG | MARC | MSH | MSH0049098 | 5DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟6Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
42WXNO
RM BO TKTG | Ticket_Reject / Imminent
RM BO TKTG | received pnr with missing dob of the pax
RM BO TKTG | ctc pax for dob hw uatc
RM BO TKTG | sent email instead
RM BO TKTG | email cid: 7fe535e2-8a67-472c-a97b-e07ecefb5714
RM BO TKTG | first contact done
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172249300
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4327WP
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | upon checking ticket and rti is already matched
RM BO TKTG | ticket already revalidated by AL
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#172250868
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
35QHU5
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | received pnr c2a clk resp / pax rqst to cancel
RM BO TKTG | upon checking pax wanted a refund due to asc
RM BO TKTG | process refund invol follow leg ID: 40970
RM BO TKTG | ttl amount to be refunded usd 2605.83
RM BO TKTG | SAC-C0011RQ1BPHBMN
RM BO TKTG | delete flight segment
RM BO TKTG | refund email sent
RM BO TKTG | qr | nfat | S#172256187
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2RRWZ8
RM BO TKTG | REFUNDS / REFUNDS
RM BO TKTG | pnr for ageing
RM BO TKTG | upon checking al already revert hw al thought that the only
RM BO TKTG | changes in the reservation was the time change
RM BO TKTG | that is why they said it was not valid for waiver code
RM BO TKTG | already reverted via email
RM BO TKTG | email cid: 530ac927-09b7-4659-83a3-5c6cc86af11b
RM BO TKTG | leave res as is
RM BO TKTG | delay for sometime
RM BO TKTG | qd | nfat | S#172264340
RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3V2TMQ
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr same day
RM BO TKTG | as per checking prev agent already sent an email
RM BO TKTG | need to coordinate to the passenger to confirm and also
RM BO TKTG | to advsd validity of the mco
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172266027
RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3BNIL6
RM BO TKTG | REFUNDS / REFUNDS
RM BO TKTG | as per checking prev agents already escalated this reservation
RM BO TKTG | due to inaccessible link that the AL provided
RM BO TKTG | sent email to AL
RM BO TKTG | email cid: 7dca1634-db1b-4bda-8303-0950d929948d
RM BO TKTG | escalated to ied
RM BO TKTG | qr | nfat | S#172277826
RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2M4SI9
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | received pnr for invol refund due to asc
RM BO TKTG | prev agents already sent an email to AL
RM BO TKTG | hw up until now no revert from AL
RM BO TKTG | sent last email then escalate to IED
RM BO TKTG | as per SOD flt details must be deleted first once flt will be
RM BO TKTG | escalated to IED so process deletion of flt details
RM BO TKTG | qr | nfat | S#172283102
RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
42TEFZ
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr on the same day
RM BO TKTG | exchange error due to missing dob of inf
RM BO TKTG | upon checking inf tkt already issued
RM BO TKTG | prev done by BO
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#172285093
RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
44GRDJ
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for ftc redemtion and issuance of mco
RM BO TKTG | process applying residual mco
RM BO TKTG | process issuing residual mco ttl amt of residual
RM BO TKTG | as per gco notes usd453.50 got the same amt
RM BO TKTG | follow gco notes
RM BO TKTG | process tkt issuance
RM BO TKTG | qr | nfat | S#172289886
RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟7Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
3VV7IT
RM BO TKTG | refunds / full
RM BO TKTG | received pnr for refund due to asc
RM BO TKTG | as per gco notes full refund due to asc
RM BO TKTG | gco provided wc
RM BO TKTG | waiver code: OSI B6 RFND PER [WAIVER CODE
RM BO TKTG | NONREF TAX CODES ARE-NA
RM BO TKTG | follow gco notes to process refund process
RM BO TKTG | SAC-C2796PP8BQHBMN
RM BO TKTG | qr | nfat | S#172355789
RM BO TKTG | MARC | MSH | MSH0049098 | 6DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3O7UBL
RM BO TKTG | EXCHANGES / EXCH_Invol_US
RM BO TKTG | received pnr for invol exch c2a pax
RM BO TKTG | no pol of wc on vnext for OAL flights
RM BO TKTG | ctc AL to rqst wc
RM BO TKTG | call id: 07512659-3db1-4501-b1eb-5853fedad4f3
RM BO TKTG | talk to Dennise/5122dr/mnl
RM BO TKTG | Al rep place the note for docs in ssr with inclusion of wc
RM BO TKTG | DUE INVOL SC PK 203/16JAN
RM BO TKTG | Run comms script
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#172359985
RM BO TKTG | MARC | MSH | MSH0049098 | 7DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
Z7A5FT
RM BO TKTG | Inbound Call
RM BO TKTG | received call pax is asking if hes flt is confirm because he received an email stating that his flt was cxl
RM BO TKTG | advsd flt is no longer available
RM BO TKTG | pax decided to coordinate directly to AL for flt availability
RM BO TKTG | Leave res as is
RM BO TKTG | qr | nfat | S#172363024
RM BO TKTG | MARC | MSH | MSH0049098 | 7DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
42UOUH
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr for canada pos
RM BO TKTG | endorsed to sod for escalation
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#172372476
RM BO TKTG | MARC | MSH | MSH0049098 | 7DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3GVNNE
RM BO TKTG | refunds / full
RM BO TKTG | received pnr for refund due to asc
RM BO TKTG | c2a accept ti cxl
RM BO TKTG | upon checking theres a new process for AM
RM BO TKTG | escalated to ied
RM BO TKTG | leave res as is
RM BO TKTG | qf | nfat | | S#172376773
RM BO TKTG | MARC | MSH | MSH0049098 | 7DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4A2E6H
RM BO TKTG | ticket_reject / imminent
RM BO TKTG | received pnr for tkt issuance
RM BO TKTG | issue ticket add udid 89
RM BO TKTG | qf | nfat | | S#172387591
RM BO TKTG | MARC | MSH | MSH0049098 | 7DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
49VUB3
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for mco redemption
RM BO TKTG | got stated add coll by the gco
RM BO TKTG | process ticket reissuance
RM BO TKTG | qr | nfat | S#172390501
RM BO TKTG | MARC | MSH | MSH0049098 | 7DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
46FAWC
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr ticket was already taken over by AL
RM BO TKTG | need to ctc passenger to call directly to AL
RM BO TKTG | hw pax uatc
RM BO TKTG | queue delay for sometime
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172392677
RM BO TKTG | MARC | MSH | MSH0049098 | 7DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟8Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2S2MSO
RM BO TKTG | refunds / full
RM BO TKTG | received pnr on ageing
RM BO TKTG | as per prev agent pax taaged as no show on the flt
RM BO TKTG | as per FRN tkt is non refundable hw
RM BO TKTG | Al permitted to rebook the ticket with penalty fee of
RM BO TKTG | usd 250 for nuf and usd 150 for cp ttl of 400 usd
RM BO TKTG | email sent email cid: 05d2aedc-6bf7-424a-bda6-394f0780368a
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172464102
RM BO TKTG | MARC | MSH | MSH0049098 | 8DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4Y5Q6G
RM BO TKTG | refunds / full
RM BO TKTG | received pnr for ageing
RM BO TKTG | pnr is for AL ctc need to ctc AL due to we need to request
RM BO TKTG | to refund the tkt on their end
RM BO TKTG | as per prev agent while processing refund error prop
RM BO TKTG | sent 2nd email to AL
RM BO TKTG | email cid: e87d0680-f189-4632-9685-eaf72ef40133
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172474868
RM BO TKTG | MARC | MSH | MSH0049098 | 8DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
43FCO9
RM BO TKTG | refunds / full
RM BO TKTG | received pnr ageing
RM BO TKTG | unable to process refund due to error
RM BO TKTG | automated refund data not permitted
RM BO TKTG | sent email to AL for 2nd time still no revert
RM BO TKTG | email cid: efbdfb4d-8681-4691-8f5e-9c7d5bdcd49a
RM BO TKTG | qd | nfat | S#172476407
RM BO TKTG | MARC | MSH | MSH0049098 | 8DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
29CNV4
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr tkt already Al take over
RM BO TKTG | checked website if the flight details on manage my booking
RM BO TKTG | and pnr are matched
RM BO TKTG | matched flight details on website and pnr
RM BO TKTG | prev done by AL
RM BO TKTG | qr | nfat | S#172477475
RM BO TKTG | MARC | MSH | MSH0049098 | 8DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4JDDCV
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking no pol in vnext
RM BO TKTG | tried to ctc al hw uatc
RM BO TKTG | no email address in vnext
RM BO TKTG | qd for sometime for next agent please try to ctc al
RM BO TKTG | qd | nfat | S#172481176
RM BO TKTG | MARC | MSH | MSH0049098 | 8DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2XD4SC
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking flt of the pax was not cancel
RM BO TKTG | ctc al for validation
RM BO TKTG | talk to amy/au/phx
RM BO TKTG | call id: 3264d31e-0c7f-4ffa-a2d7-8899dac64083
RM BO TKTG | as per al rep ok to delete segment 2,3 of the flt
RM BO TKTG | due original flt of the pax is operating
RM BO TKTG | request to notate on the record stating that we can delete the
RM BO TKTG | segment and no need to reissue the ticket because
RM BO TKTG | ticket was still validated
RM BO TKTG | delete segment 2,3
RM BO TKTG | qr | nfat | S#172483926
RM BO TKTG | MARC | MSH | MSH0049098 | 8DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
23E7YV
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | as per gco notes reissue even exch due to asc
RM BO TKTG | waiver code 1 - skchg placement- OSI
RM BO TKTG | waiver code 2 - aTTN AGY TKT REVALD FOR AA
FLIGHTS ONLY PER SKD CHG 09JAN placement - OSI
RM BO TKTG | used fxi pricing as per gco notes
RM BO TKTG | delete auto skchg on fe line due to as per gco notes
RM BO TKTG | waiver placement is only on osi
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#172483926
RM BO TKTG | MARC | MSH | MSH0049098 | 8DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟9Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
4KPM64
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | received pnr for invol refund due to asc
RM BO TKTG | upon checking no pol in vnext for dl flt with oal ticket
RM BO TKTG | sent email to DL
RM BO TKTG | email cid: f628309a-e1d7-42ac-941a-d2268f7efa0b
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172539685
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 9DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2NSEPV
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | received pnr same day
RM BO TKTG | prev agent already advsd pax since they tagged as no show
RM BO TKTG | tkt is not refundable and as per prev agent pax agreed
RM BO TKTG | prev res by bo
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#172541865
RM BO TKTG | MARC | MSH | MSH0049098 | 9DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3Z3NKY
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | received pnr for full refund
RM BO TKTG | prev agent already rqstd a waiver code to AL
RM BO TKTG | as per AL refund due to ecr is not possible hw
RM BO TKTG | we can process refund invol due to asc
RM BO TKTG | also no need to have a waiver code in order to process refund
RM BO TKTG | process invol refund
RM BO TKTG | SAC-C0451T1GBSHBMN / SAC-C0451UZQBSHBMN
RM BO TKTG | ttl amt to be coll usd 249.95 PP
RM BO TKTG | rfndemail sent
RM BO TKTG | qr | nfat | S#172545090
RM BO TKTG | MARC | MSH | MSH0049098 | 9DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
49X6BP
RM BO TKTG | XCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking there is gco notes
RM BO TKTG | as per gco notes
RM BO TKTG | wc: INVOL REISSUE DUE SC DL3625/18JUN24
RM BO TKTG | wc placement: endo
RM BO TKTG | priced tst using fxi
RM BO TKTG | placed wc on endo
RM BO TKTG | run comm script
RM BO TKTG | process tkt reiss
RM BO TKTG | qr | nfat | S#172555677
RM BO TKTG | MARC | MSH | MSH0049098 | 9DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
396T2Q
RM BO TKTG | XCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | c2a pax
RM BO TKTG |
RM BO TKTG |
RM BO TKTG |
RM BO TKTG |
RM BO TKTG |
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2XCSNI
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking there is gco notes
RM BO TKTG | follow gco notes
RM BO TKTG | as per gco notes
RM BO TKTG | wc: OAQFSKEDCHG
RM BO TKTG | wc placement: endo
RM BO TKTG | priced tst using fxi
RM BO TKTG | placed wc on endo
RM BO TKTG | run comm script
RM BO TKTG | process tkt reiss
RM BO TKTG | qr | nfat | S#172559664
RM BO TKTG | MARC | r | MSH0049098 | 9DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4UV7ID
RM BO TKTG | inbound call
RM BO TKTG | ib call for invol exch
RM BO TKTG | as per gco reissue ticket due to asc
RM BO TKTG | gco already provided tst in fxi pricing
RM BO TKTG | with inclusion of waiver code on endo
RM BO TKTG | follow gco then reissue the tkt
RM BO TKTG | qr | nfat | S#172562195
RM BO TKTG | MARC | MSH | MSH0049098 | 9DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3EGVVV
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | c2a accept email
RM BO TKTG | as per al pol leg ID: 40811
RM BO TKTG | wc : DL REISSUE DUE TO DL SKED CHG
RM BO TKTG | waiver placement: OSI
RM BO TKTG | placed wc on osi then priced tst fxi
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | sent minor email
RM BO TKTG | add seat
RM BO TKTG | qr | nfat | S#172563002
RM BO TKTG | MARC | MSH | MSH0049098 | 9DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟12Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2ICIST
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | received pnr cx already advsd by tier 1
RM BO TKTG | leave res as is
RM BO TKTG | prev done by tier 1
RM BO TKTG | qr | nfat | S#172784302
RM BO TKTG | MARC | MSH | MSH0049098 | 12DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
45JL7U
RM BO TKTG | Exchanges / Amadeus_BOT_Reject
RM BO TKTG | received pnr for reissuance due to name corr
RM BO TKTG | as per gco notes priced tst as fxi
RM BO TKTG | no waiver code on gco notes
RM BO TKTG | utilized tst made by gco
RM BO TKTG | amend tst to replicate tkt of the pax
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#172786963
RM BO TKTG | MARC | MSH | MSH0049098 | 12DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
224WCI
RM BO TKTG | Exchanges / Amadeus_BOT_Reject
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes priced tst as fxp
RM BO TKTG | utilized tst made by gco
RM BO TKTG | ttl add coll usd 265.99
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | any liabilities will be tagged to gco
RM BO TKTG | qr | nfat | S#172790749
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 12DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2UZB6Y
RM BO TKTG | Exchanges / Amadeus_BOT_Reject
RM BO TKTG | received pnr for vol exch
RM BO TKTG | upon checking gco notes ttl adcol for all pax -507.80 usd
RM BO TKTG | ttl residual amt pp -412.61 usd
RM BO TKTG | but upon checking tst / GCO dropped OB flt
RM BO TKTG | need to verify to pax if we will reiss the tkt w/o OB flt
RM BO TKTG | ctc pax directed to VM 9289fdde-bfba-4dda-969f-b3c42dda4c3c
RM BO TKTG | tried to ctc pax again but still uatc hence
RM BO TKTG | follow cat vs fn liability reiss as per set up
RM BO TKTG | any error will be tagged to gco due to incomplete pricing
RM BO TKTG | process tkt reissuance
RM BO TKTG | process issuance of residual mco
RM BO TKTG | qr | nfat | S#172826415
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 12DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
24KYQ5
RM BO TKTG | TICKET IMMINENT
RM BO TKTG | RECEIVED PNR FOR TICKET ISSUANCE
RM BO TKTG | UPON CHECKING FLIGHT STATU IS unconfirmed
RM BO TKTG | resell in flt and process tkt issuance
RM BO TKTG |qr | nfat | S#172814472
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 12DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
23Y7K4
RM BO TKTG | TICKET IMMINENT
RM BO TKTG | RECEIVED PNR FOR TICKET ISSUANCE
RM BO TKTG | UPON CHECKING FLIGHT STATUS IS UNCONFIRMED
RM BO TKTG | RESELL IN FLT AND PRICED TST GOT HIGHER FARE
RM BO TKTG | TRIED TO FULL WEX BUT NEED TO USE A DIFF CARD
RM BO TKTG | DUE TO ERROR PROMPT
RM BO TKTG | TRIED TO CTC PAX BUT UATC
RM BO TKTG | SENT FIRST EMAIL INSTEAD
RM BO TKTG | EMAIL CID: 3a37ceca-3dcc-4c4a-a7b5-a8e2c6b8f82a
RM BO TKTG | QD | NFAT | S#172819827
RM BO TKTG | MARC | MSH | MSH0049098 | 12DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟13Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
26DPXT
RM BO TKTG | TICKET_REJECT / IMMINENT
RM BO TKTG | received pnr same day
RM BO TKTG | upon checking tkt already issued by prev agent
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#172884798
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
46E826
RM BO TKTG | INBOUND CALL
RM BO TKTG | GCO CCI TO HAVE AN ASSISTANCE TO REISS TKT
RM BO TKTG | DUE TO ASC
RM BO TKTG | GCO PROVIDED WC ON DOCUMENTATION
RM BO TKTG | TALK TO MARIA|SCBMSABIDO|SITEL CEBU
RM BO TKTG | CALL CID:f4bcd680-9212-400b-b817-1b577d206dbc
RM BO TKTG | PRICED TST EVEN EXCH
RM BO TKTG | PLACE WC ON ENDO
RM BO TKTG | REISSUE THE TKT INVOL
RM BO TKTG | NFAT
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3CP9LW
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | as per checking vnext pol 29331
RM BO TKTG | waiver code INVOL REISSUE DUE TO SC H13085/19/DEC
RM BO TKTG | placement endo and add I on FC
RM BO TKTG | run comm script
RM BO TKTG | process tkt reiss
RM BO TKTG | qr | nfat | S#172892653
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3HCCSR
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | ageing pnr
RM BO TKTG | as per prev agents cant reiss tkt due to err
RM BO TKTG | repriced tst due to prev tst was already expired
RM BO TKTG | run comm script
RM BO TKTG | process tkt reiss
RM BO TKTG | qr | nfat | S#172909462
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4WNREU
RM BO TKTG | TICKET_REJECT / IMMINENT
RM BO TKTG | RECEIVED PNR WITH SEGMENT STATU UC
RM BO TKTG | PREV AGENT ALREADY SENT EMAIL TO THE PAX
RM BO TKTG | HENCE SENT FINAL CONTACT EMAIL
EMAIL CID: 7176435d-6c31-4a18-9ae6-2b84a7e619a5
RM BO TKTG | LEAVE RES AS IS
RM BO TKTG | QR | NFAT | Flight Create Booking
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4ZJC8B
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr without flight segment
RM BO TKTG | as per prev agent
RM BO TKTG | need to ctc oax for another card
RM BO TKTG | pax uatc sent email instead
RM BO TKTG | email cid: faf5db61-87d9-4371-b3df-c4c3f351dbbf
RM BO TKTG | qd | nfat |S#172913225
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
23Y7K4
RM BO TKTG | TICKET_REJECT / IMMINENT
RM BO TKTG | received pnr for issuance
RM BO TKTG | ctc pax to have a different fop
RM BO TKTG | ctc pax hw still uatc
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172914910
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3XS87X
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | follow vnext pol 40811
RM BO TKTG | priced tst even exchange
RM BO TKTG | run comm script
RM BO TKTG | process ticket reissuance
RM BO TKTG | qr | nfat | S#172916040
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
28ESRZ
RM BO TKTG | TICKET_REJECT / IMMINENT
RM BO TKTG | received pnr same day
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#172916407
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3HCCSR
RM BO TKTG | EXCHANGES / EXCH_SKYDECK_US
RM BO TKTG | received pnr for tkt issuance
RM BO TKTG | only pax 1 has tkt reissued
RM BO TKTG | run comm script
RM BO TKTG | process tkt reiss for pax 2 , 3
RM BO TKTG | qr | nfat | S#172917618
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3TGAV9
RM BO TKTG | EXCHANGES / EXCH_SKYDECK_US
RM BO TKTG | received pnr for ticket voluntary reissuance
RM BO TKTG | upon checking the new fare of the passenger is lower than
RM BO TKTG | the original fare ttl ticket diff pp usd 150.01
RM BO TKTG | run comm script
RM BO TKTG | process tkt reissuance
RM BO TKTG | process issuance of mco
RM BO TKTG | sent mco email
RM BO TKTG | email cid: 58a1a940-90e8-44f9-b463-83835d11439d
RM BO TKTG | qr | nfat | S#172920020
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
32PB5C
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | as per gco notes even exch due to asc
RM BO TKTG | wc: UASKEDCHG
RM BO TKTG | wc placement: OSI
RM BO TKTG | follow gco notes
RM BO TKTG | run comm script
RM BO TKTG | reissue the tkt
RM BO TKTG | qr | nfat | S#172920958
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3VWG7S
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | follow vnext policy 29331
RM BO TKTG | wc: SKCHG2023 FI204/14DEC
RM BO TKTG | wc placement: endo
RM BO TKTG | run comm script
RM BO TKTG | reissue ticket involuntary
RM BO TKTG | qr | nfat | S#172922692
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
28K5CV
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | follow vnext policy 29331
RM BO TKTG | wc:SKCHG2023 FI642/13dec
RM BO TKTG | wc placement: endo
RM BO TKTG | run comm script
RM BO TKTG | reissue ticket involuntary
RM BO TKTG | qr | nfat | S#172924183
RM BO TKTG | MARC | MSH | MSH0049098 | 13DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟15Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
3WOZV7
RM BO TKTG | received ageing pnr
RM BO TKTG | as per prev agent
RM BO TKTG | they cant reissue the tkt due to error prompted
RM BO TKTG | DL ETKT: SEGMENT NOT VALID FOR ELECTRONIC TICKETING
RM BO TKTG | agent already queue the rloc to delta queue
RM BO TKTG | priced the reservation even exchange
RM BO TKTG | run comm script
RM BO TKTG | reprocess tkt invol reiss
RM BO TKTG | ok tkt
RM BO TKTG | qr | nfat | S#173084620
RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
+4403442097705 0018663257723 / swansea,whales UK / taiwo
2V9B6P
RM BO TKTG | received ageing pnr
RM BO TKTG | as per prev agent
RM BO TKTG | they cant reissue the tkt due to error prompted
RM BO TKTG | VS ETKT: FLIGHT SEGMENT NOT FOUND IN CARRIERS PNR
RM BO TKTG | already ctc to VS AL talk to Taiwo from swansea, wales UK
RM BO TKTG | as per representative the flt on the reservation and on their end
RM BO TKTG | is not match hw they cant synchronized the ticket
RM BO TKTG | he gave a contact number to coordinate with the sales support
RM BO TKTG | 0018663257723 hw contact uatc
RM BO TKTG | revert to email instead
RM BO TKTG | qd | nfat | S#173096938
RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3DFJKZ
RM BO TKTG | received aging pnr
RM BO TKTG | received pnr tkt already under AL controlled
RM BO TKTG | upon checking aiata number and poi already under AL
RM BO TKTG | already ctc aL to confirm what is the process or workaround
RM BO TKTG | for this. talk to mayank / ms / new delhi
RM BO TKTG | as per al rep we need to contact the passenger to confirm
RM BO TKTG | if the pax amended the total add col w/c is GBP 111.00
RM BO TKTG | and if yes we're going to contact AL agent to advsd that the
RM BO TKTG | pax amended the add coll and they will going to reissue the tkt
RM BO TKTG | hw pax uatc unable to ctc phone number on amadeus
RM BO TKTG | SOD advised to sent email to coordinate directly to AL under leg ID: 40514
RM BO TKTG | email CID: 61f59002-b4f1-438d-bb98-04d08c7ce93e
RM BO TKTG | qr | nfat | S#173104751
RM BO TKTG | Leave res as s
RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4V7NSZ
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr already on hx
RM BO TKTG | resell in the flt still available and got the same fare
RM BO TKTG | tried to sell in original cos but not available
RM BO TKTG | reissued as per set up
RM BO TKTG | gco already placed a wc on the osi
RM BO TKTG | run comm script
RM BO TKTG | process tkt reiss
RM BO TKTG | qr | nfat | S#173106627
RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3MBUJZ
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | as per gco notes
RM BO TKTG | wc 1: UASKEDCHG placement: osi
RM BO TKTG | wc 2: OSI UA 7GG1X placement: osi
RM BO TKTG | gco already created tst
RM BO TKTG | utilized tst gco created
RM BO TKTG | run commscript
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat |S#173107199
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
22LBG7
RM BO TKTG | pnr ageing
RM BO TKTG | as per prev agent need to ctc pax to confirm
RM BO TKTG | flt details since the flt status in on hx
RM BO TKTG | tried to ctc pax hw uatc
RM BO TKTG | hence sent email instead for 2nd attempt
RM BO TKTG | leave res as is
RM BO TKTG | qd for tommorow for final contact
RM BO TKTG | nfat | S#173109253
RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2MWRXH
RM BO TKTG | pnr ageing
RM BO TKTG | no pol in runway need to request wc
RM BO TKTG | tried to ctc AL hw unable to connect
RM BO TKTG | hence sent email
RM BO TKTG | email cid: 8dd75620-4490-48e2-a9ba-7341a989e109
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#173110249
RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4EUSEN
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr already reissued tkt
RM BO TKTG | prev res by automation
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#173111537
RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3QTZMS
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | upon checking flt cos basic economy
RM BO TKTG | as per gco notes ttl add coll usd 69.00
RM BO TKTG | utilized tst made by gco
RM BO TKTG | processed tkt reiss
RM BO TKTG | qr | nfat | S#173112836
RM BO TKTG | MARC | MSH | MSH0049098 | 15DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟19Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
4A5Z7K
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes 0 add coll
RM BO TKTG | process vol exch
RM BO TKTG | qr | nfat | S#173421770
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4Q6XVV
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per notes error prompted while reissuing the tkt
RM BO TKTG | UA ETKT: unable to process
RM BO TKTG | tried to resell in the flight but same error prompted
RM BO TKTG | tried to ctc United Airlines and as per agent
RM BO TKTG | the reason of the error was due to the coupon status
RM BO TKTG | of the first leg of the flt
RM BO TKTG | ctc africa world airlines to rqst change coupon status
RM BO TKTG | from A to O as per AL rep need to send an email to them
RM BO TKTG | already sent an email
RM BO TKTG | email cid: d9587747-b0af-45f4-89dd-a2b2335b776f
RM BO TKTG | leave res as is
RM BO TKTG | qd for tomorrow
RM BO TKTG | qd | nfat | S#173428771
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
32M9G7
RM BO TKTG | Refunds / Full
RM BO TKTG | ageing pnr
RM BO TKTG | need to ctc al for wc rqst
RM BO TKTG | email cid: bfea2548-6b6d-476d-8333-fe2d74937f1a
RM BO TKTG | leave res as is
RM BO TKTG | qd for tomorrow
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
47XVVY
RM BO TKTG | Refunds / Full
RM BO TKTG | ageing pnr
RM BO TKTG | need to ctc al for wc rqst
RM BO TKTG | email cid: 3a980b82-6aed-468b-ac5f-a043fa0629c8
RM BO TKTG | leave res as is
RM BO TKTG | qd for tomorrow
RM BO TKTG | nfat | S#173446735
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
24ROL8
RM BO TKTG | Refunds / Full
RM BO TKTG | ageing pnr
RM BO TKTG | al already respond and send a link to follow refund process
RM BO TKTG | follow the link on the email
RM BO TKTG | as per instruction wc to use: PTTRVW292023
RM BO TKTG | placed in FE / WA/RM
RM BO TKTG | process invol refund
RM BO TKTG | sent refund email
RM BO TKTG | qr | nfat |S#173449672
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4ITPCH
RM BO TKTG | Refunds / Full
RM BO TKTG | received pnr same day
RM BO TKTG | qd for sometime
RM BO TKTG | qd | nfat | S#173458368
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3BEP84
RM BO TKTG | inbound call
RM BO TKTG | talk to adel/caimabdo8/tpcairo
RM BO TKTG | Done sec ver
RM BO TKTG | rqsting to issue initial tkt
RM BO TKTG | process tkt issuance
RM BO TKTG | qr | nfat | S#173456161
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2M2I88
RM BO TKTG | Refunds / Full
RM BO TKTG | ageing pnr
RM BO TKTG | need to ctc al for wc rqst
RM BO TKTG | email cid: affe47fb-735c-4d55-a4bb-e9b7aed61171
RM BO TKTG | leave res as is
RM BO TKTG | qd for tomorrow
RM BO TKTG | nfat | S#173459079
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
43WBLM
RM BO TKTG | Refunds / Full
RM BO TKTG | ageing pnr
RM BO TKTG | upon checking vnext al already respond to the email
RM BO TKTG | sent by the prev agent
RM BO TKTG | as per al wc:RFSCSV64316FEB24
RM BO TKTG | placement: endo
RM BO TKTG | process tkt invol refund
RM BO TKTG | SAC- 065O8CRH5O22N
RM BO TKTG | rfund email sent
RM BO TKTG | qr | nfat | S#173461780
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟20Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
47XVVY
RM BO TKTG | Refunds / Full
RM BO TKTG | received pnr invol refund rqst due to asc
RM BO TKTG | Al already provided wc
RM BO TKTG | wc: INVOL DEL-TLV LY70/17APR UN
RM BO TKTG | Placement: endo and osi
RM BO TKTG | placed wc on FE , osi and wa/rm
RM BO TKTG | process refund invol
RM BO TKTG | SAC- 114O8PNGORIKD
RM BO TKTG | SAC- 114O8PNGORIKE
RM BO TKTG | SAC- 114O8PNGORIKF
RM BO TKTG | SAC- 114O8PNGORIKG
RM BO TKTG | rfund email sent
RM BO TKTG | qr | nfat | S#173512547
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3DLMX2
RM BO TKTG | Ticket Reject | Imminent
RM BO TKTG | pax cci to confirm if his flt was confirm
RM BO TKTG | upon checking flt has no longer available seat left
RM BO TKTG | advsd to cxl the reservation
RM BO TKTG | pax amend
RM BO TKTG | delete flt segment
RM BO TKTG | qr | nfat | S#173514681
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3TCQ28
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | no pol in vnext for china airlines flt asc pol
RM BO TKTG | ctc al hw off calling hours
RM BO TKTG | qd for sometime
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#173517710
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3DE755
RM BO TKTG | TICKET_REJECT / IMMINENT
RM BO TKTG | received ageing pnr
RM BO TKTG | ticket has been rejected due to rainok
RM BO TKTG | upon checking rain ok was already lifted
RM BO TKTG | issued wex due to expired tst repriced then fare
RM BO TKTG | has increased
RM BO TKTG | ttl mco amt usd238.6
RM BO TKTG | process tkt issuance
RM BO TKTG | while placing documentation flt itin were change to hx
RM BO TKTG | void the tkt issued and mco line due to fare hike again
RM BO TKTG | sell in again flt hw flt keep on changing hk to hx
RM BO TKTG | ctc pax and talk to sarbjeet
RM BO TKTG | call cid: 8fbdc585-d0b7-45c3-95e8-4900dcae0bf1
RM BO TKTG | advsd pax to coordinate directly to al and cxl the reservation
RM BO TKTG | pax amended
RM BO TKTG | delete itinerary
RM BO TKTG | end of process
RM BO TKTG | qr | nfat | S#173530818
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3CK4DF
RM BO TKTG | TICKET_REJECT / IMMINENT
RM BO TKTG | received ageing pnr
RM BO TKTG | ticket has been rejected due to rainok
RM BO TKTG | upon checking rain ok was already lifted
RM BO TKTG | hw upon checking flt need to ctc pax to have an option
RM BO TKTG | due to orig flit of tjhe pax was unavailable
RM BO TKTG | tried to ctc pax but call has been directed to VM
RM BO TKTG | eecf6f60-84c1-442a-9a42-105bb0574c3a
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4IQOAW
RM BO TKTG | Refunds / Full
RM BO TKTG | received ageing pnr
RM BO TKTG | received same day
RM BO TKTG | prev agant already sent email to al to rqst wc
RM BO TKTG | hence qd for sometime
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#173545023
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4Q6XVV
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received ageing pnr
RM BO TKTG | already sent an email last time to AL to release the
RM BO TKTG | airline control of the ticket
RM BO TKTG | upon checking tkt status already Open
RM BO TKTG | process tkt reissuance
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#173547619
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
355TQ7
RM BO TKTG | Refunds / Full
RM BO TKTG | as per AL they cant issue a wc due to outbound flt of the tkt
RM BO TKTG | was reiss invol by delta
RM BO TKTG | as per delta passenger took the flt
RM BO TKTG | sent email to saudi arabian airlines
RM BO TKTG | email cid: 180f7860-56f5-4b20-823a-57cab0f01dc4
RM BO TKTG | request if we can have a wc to process refund partially
RM BO TKTG | qd | nfat | S#173553039
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2M2I88
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | AGEING PNR
RM BO TKTG | NEED TO CTC AL FOR WC RQST
RM BO TKTG | EMAIL CID: f29a3f55-7171-4e69-a0b3-177beb9c2d03
RM BO TKTG | LEAVE RES AS IS
RM BO TKTG | QD FOR TOMORROW
RM BO TKTG | NFAT | S#173553584
RM BO TKTG | MARC | MSH | MSH0049098 | 19DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4ITPCH
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | AGEING PNR
RM BO TKTG | as per checking vnext pol rqst of the pax was valid for rfund
RM BO TKTG | process rfund invol
RM BO TKTG | as per pol
RM BO TKTG | wc: DL REFUNDED PER UNACCEPTABLE SCHEDULE CHANGE/28dec2023
RM BO TKTG | placement: OSI
RM BO TKTG | process refund invol
RM BO TKTG | SAC-0060292990013
RM BO TKTG | rfund email sent
RM BO TKTG | QD | NFAT | S#173555139
RM BO TKTG | MARC | MSH | MSH0049098 | 20DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟21Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
2XRXNV
RM BO TKTG | Exchanges / EXCH_SkyDeck_US
RM BO TKTG | received pnr for vol reiss
RM BO TKTG | upon checking pax4 tkt has not been reiss
RM BO TKTG | run comm script
RM BO TKTG | reissued tkt vol
RM BO TKTG | qr | nfat | S#173607787
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3LFA4O
RM BO TKTG | Exchanges / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol reiss
RM BO TKTG | upon checking gco based the add coll in voya instead of gds
RM BO TKTG | upon processing the correct ttl addcol is usd1545.49
RM BO TKTG | but the gco advsd only usd1486.55
RM BO TKTG | still follow gco notes
RM BO TKTG | raised Cnator
RM BO TKTG | process tkt reissuance vol
RM BO TKTG | run comm script
RM BO TKTG | qr | nfat | S#173613556
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3KO7DF
RM BO TKTG | TICKET_REJECT / IMMINENT
RM BO TKTG | received pnr on uc status
RM BO TKTG | upon checking there is alreaady a fare hike
RM BO TKTG | rqst for full wex due to fare hike
RM BO TKTG | tried to sell in
RM BO TKTG | process tkt issuance
RM BO TKTG | qr | nfat | S#173629078
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
28NCT8
RM BO TKTG | Exchanges / AMADEUS_BOT_REJECT
RM BO TKTG | ageing pnr
RM BO TKTG | upon checking remarks of the prev agent
RM BO TKTG | error prompted while reissuing the tkt
RM BO TKTG | TK ETKT: STATUS CHANGE DENIED
RM BO TKTG | while processing same error prompted
RM BO TKTG | call AL for assistance
RM BO TKTG | Talk to celal | no agent sine | no location
RM BO TKTG | call cid: 0e85c98d-cee4-41da-8ca4-e204c1cf25eb
RM BO TKTG | as per rep they cant help us because they dont know what
RM BO TKTG | is the error about. they just ask to try again sometime
RM BO TKTG | due to issue on their system
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat |
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3QTYTH
RM BO TKTG | Exchanges / EXCHANGE_ERRORS
RM BO TKTG | upon checking prev agent already sent email to AL
RM BO TKTG | received pnr on same date
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat S#173640209
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3XDL6X
RM BO TKTG | Exchanges / EXCHANGE_ERRORS
RM BO TKTG | upon checking prev agent already sent email to AL
RM BO TKTG | received pnr on same date
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat S#173641834
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3BX6ML
RM BO TKTG | Exchanges / EXCHANGE_ERRORS
RM BO TKTG | received pnr tkt already match itin
RM BO TKTG | as per prev rep, prev rep already sent pnr to IED
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#173642385
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4IQOAW
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | pax rqsting for rfund
RM BO TKTG | multiple rqst sent to al
RM BO TKTG | escalate to ied due to new refund process of aeromexico
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#173645684
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
355TQ7
RM BO TKTG | REFUNDS / FULL
RM BO TKTG | pax rqsting for rfund
RM BO TKTG | multiple rqst sent to al
RM BO TKTG | escalate to ied due to already aged by 3 days
RM BO TKTG | no AL response yet as of the moment
RM BO TKTG | leave res as is
RM BO TKTG | QR | NFAT | S#173648401
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3QXL8N
RM BO TKTG | ticket_reject / Imminent
RM BO TKTG | received pnr on uc status
RM BO TKTG | resell in flt
RM BO TKTG | got same fare
RM BO TKTG | issue tkt using same fop
RM BO TKTG | process tkt issuance
RM BO TKTG | qr | nfat | S#173711115
RM BO TKTG | MARC | MSH | MSH0049098 | 21DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3R44JI
RM BO TKTG | ticket_reject / Imminent
RM BO TKTG | received pnr ticket reject due to name too long
RM BO TKTG | already ctc pax but failed the sec ver due to
RM BO TKTG | pax cant understand english
RM BO TKTG | hence sent email instead
RM BO TKTG | email cid: e8c4dba8-a156-4b6a-a91d-639c141403d2
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#173713000
RM BO TKTG | MARC | MSH | MSH0049098 | 22DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3RFCX9
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr for vol exch
RM BO TKTG | repriced tst due expired tst shell
RM BO TKTG | process tkt issuance
RM BO TKTG | qd | nfat | S#173719586
RM BO TKTG | MARC | MSH | MSH0049098 | 22DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4DSFUM
RM BO TKTG | EXCHANGES / EXCHANGE_ERRORS
RM BO TKTG | received pnr with changes in the itinerary
RM BO TKTG | AL added a segment hw their ticket needed to be reiss
RM BO TKTG | ctc AL to confirm if the pax called them to rebook their flt
RM BO TKTG | as per AL rep they dont know what happened
RM BO TKTG | because the change has been made at the airport
RM BO TKTG | need to be confirm with the pax
RM BO TKTG | call cid: 5af4034c-c3f5-4ca0-89ed-b0c216d67fea
RM BO TKTG | ctc pax and ask them what happen
RM BO TKTG | as per pax they coordinated with the check in counter
RM BO TKTG | at the airport due to the delay on the flight because of the
RM BO TKTG | holidays, also check in counter already provided them
RM BO TKTG | new tickets for the new itinerary
RM BO TKTG | call cid: 7531f40d-b619-433b-9fd8-71cfb170f6d7
RM BO TKTG | previously done by Al
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#173723527
RM BO TKTG | MARC | MSH | MSH0049098| 22DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3RFCX9
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for mco redemption
RM BO TKTG | utilized tst made by gco
RM BO TKTG | add ssr docs for p1
RM BO TKTG | process tkt issuance
RM BO TKTG | qr | nfat | S#173732351
RM BO TKTG | MARC | MSH | MSH0049098| 22DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3CKGKQ
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr tkt already reissued by prev agent
RM BO TKTG | leave res as is
RM BO TKTG | prev done by prev agent
RM BO TKTG | qr | nfat | S#173733348
RM BO TKTG | MARC | MSH | MSH0049098| 22DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4HHC2R
RM BO TKTG | inbound call
RM BO TKTG | pax cci to check the availability of her flight due to asc
RM BO TKTG | advsd the original flt on jun3 is no longer available
RM BO TKTG | pax ask if she can refund the tkt because
RM BO TKTG | jun 3 is the only day that she is available to flight
RM BO TKTG | check pol and since the sched change was on SK
RM BO TKTG | ticket is valid for refund
RM BO TKTG | process refund invol
RM BO TKTG | wc: SK REF DUE TO INVOL SKED CHG SK950/03JUN
RM BO TKTG | placement: OSI
RM BO TKTG | SAC- 117O9FT84I4SJ
RM BO TKTG | qr | nfat | S#173739491
RM BO TKTG | MARC | MSH | MSH0049098| 22DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2S6MIP
RM BO TKTG | exchanges / exchange_bot_reject
RM BO TKTG | received pnr for vol exch
RM BO TKTG | upon checking gco didnt instate usd12.00 for fare diff
RM BO TKTG | tagged as error for the prev agent
RM BO TKTG | issue mco ttl of usd36.00
RM BO TKTG | process tkt reissuance voluntary with cp150.00
RM BO TKTG | qr | nfat | S#173747389
RM BO TKTG | MARC | MSH | MSH0049098| 22DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟23Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
3PFZQV
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exch
RM BO TKTG | upon checking asc auto accept major
RM BO TKTG | follow delta pol
RM BO TKTG | placed wc on osi
RM BO TKTG | process tkt reiss
RM BO TKTG | qr | nfat | S#173791462
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3WG8JK
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr for invol reiss
RM BO TKTG | tried to reiss but need to synchronize itin to AL
RM BO TKTG | ctc al and talk to antwon / cincinnati
RM BO TKTG | call cid: 33d5176b-0ec9-4ad3-80cd-1d955cc26187
RM BO TKTG | as per AL rep there is changes that not reflected on the record
RM BO TKTG | need to ctc pax to know if the pax will accept the changes
RM BO TKTG | pax uatc
RM BO TKTG | qd for a day
RM BO TKTG | nfat | S#173795185
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4DB38A
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr for invol reiss
RM BO TKTG | upon checkingflight details and tkt is already matched
RM BO TKTG | prev done by AL
RM BO TKTG | already revalidated by the AL
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#173795809
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4WOV4F
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr for invol reiss
RM BO TKTG | as per Vnext polo
RM BO TKTG | placed wc on osi
RM BO TKTG | process tkt reiss invol
RM BO TKTG | qr | nfat | S#173797068
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4KTK25
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr on UN TK Status
RM BO TKTG | ctc pax to confirm if she was amenable with the changes
RM BO TKTG | as per pax she was not amenable offer flt options
RM BO TKTG | pax confirm to refund the ticket
RM BO TKTG | process refund invol
RM BO TKTG | follow delta pol
RM BO TKTG | ttl amt to be rfunded usd329.80 pp
RM BO TKTG | SAC-0060292803217
RM BO TKTG | SAC-0060292506273
RM BO TKTG | refund email sent
RM BO TKTG | qr | nfat | S#173805395
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2MN2UP
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exchange
RM BO TKTG | upon checking already revalidated by AL
RM BO TKTG | tkt already matched the itinerary
RM BO TKTG | no changes made
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | SS#173806431
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2NCP63
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr for invol exchange
RM BO TKTG | also received pnr on hx status
RM BO TKTG | did erk then reiss tkt follow gco notes
RM BO TKTG | repriced tst as even exchange
RM BO TKTG | all process was validated by sod
RM BO TKTG | qr | nfat | S#173814583
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
257RVX
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr invol exch
RM BO TKTG | no pol in vnext
RM BO TKTG | need to ctc al for wc rqst
RM BO TKTG | no contact number on vnext
RM BO TKTG | hence sent email
RM BO TKTG | email cid: d7cd69c0-1844-41ea-a1d4-e081862d8eac
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#173817520
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4KUYD2
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr invol exch
RM BO TKTG | as per prev agent need to ctc al due to error prompted
RM BO TKTG | while reissuing the tkt
RM BO TKTG | tried to reissue the tkt hw error prompted
RM BO TKTG | ws etkt: segment not valid for ticketing
RM BO TKTG | ctc AL but long queue
RM BO TKTG | qd for some time
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#173817995
RM BO TKTG | MARC | MSH | MSH0049098| 23DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟26Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
4KHJCJ
RM BO TKTG | exchanges / EXCH_INVOL_US
RM BO TKTG | received pnr invol exch
RM BO TKTG | as per AL response
RM BO TKTG | wc: PC00032866
RM BO TKTG | placement: Endorsement
RM BO TKTG | run comm script
RM BO TKTG | process invol reiss
RM BO TKTG | qr | nfat | S#173993438
RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4EEGVK
RM BO TKTG | Ticket_Reject / Imminent
RM BO TKTG | ticket reject due to rainok
RM BO TKTG | upon checking rainok was already lifted
RM BO TKTG | expired tst, then repriced
RM BO TKTG | issue split payment mco
RM BO TKTG | then process reissuance of tkt
RM BO TKTG | qr | nfat | S#173997439
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3VV4SM
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | received pnr for vol exch
RM BO TKTG | as per gco notes pax confirm the penalty of usd 99.00 for
RM BO TKTG | change fee addcol per pax usd119.00 ttl of usd 238.00
RM BO TKTG | utilized tst created by gco
RM BO TKTG | orig fop will be used as per gco notes
RM BO TKTG | run comm script
RM BO TKTG | process tkt reiss voluntary
RM BO TKTG | qr | nfat | S#174000251
RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
44M7EX
RM BO TKTG | EXCHANGES / AMADEUS_BOT_REJECT
RM BO TKTG | as per gco notes voluntary reissue tkt due to agent lapse
RM BO TKTG | prev agent erroneously inputted wrong name of pax
RM BO TKTG | gco rqstd to reissue ticket to processed name corr
RM BO TKTG | issue wex usd 164.00 tagging to the prev agent who mistakenly input wrong middle name
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat |
RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
29WNKI
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr flights already flown
RM BO TKTG | past dated flights hence queue removed
RM BO TKTG | qr | nfat | S#174014135
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
359FXS
RM BO TKTG | EXCHANGES / EXCH_INVOL_US
RM BO TKTG | received pnr for invol reissuance
RM BO TKTG | upon checking tkt and itin are already matched
RM BO TKTG | reval by AL
RM BO TKTG | qr | nfat | S#174014829
RM BO TKTG | RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
2CHFLN
RM BO TKTG | Refunds / full
RM BO TKTG | received pnr tkt already on al controlled
RM BO TKTG | due to tkt was already reissued on poii-yqr
RM BO TKTG | leave res as is
RM BO TKTG | qr | nfat | S#174015526
RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
374FKZ
RM BO TKTG | EXCHANGES / Amadeus_BOT_Reject
RM BO TKTG | received pnr for vol exch
RM BO TKTG | issue residual amount due to prev tkt was higher than the new
RM BO TKTG | process tkt reissuance
RM BO TKTG | mco email sent
RM BO TKTG | email cid: ec0d3248-fa3a-4598-9547-044feca53f7a
RM BO TKTG | qr | nfat | S#174033841
RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4F6DSL
RM BO TKTG | EXCHANGES / Amadeus_BOT_Reject
RM BO TKTG | received pnr for vol exch
RM BO TKTG |vol exch with a residual of usd 476.55
RM BO TKTG |issue residual mco
RM BO TKTG |process tkt reissuance
RM BO TKTG |mco email sent
RM BO TKTG | qr | nfat | S#174039194
RM BO TKTG | MARC | MSH | MSH0049098| 26DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟27Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
4K47RH
RM BO TKTG | Ticket_Reject / Imminent
RM BO TKTG | Received pnr rainok already lifted
RM BO TKTG | upon processing manual charge on voyager
RM BO TKTG | credit card declined
RM BO TKTG | ctc pax to ask new fop
RM BO TKTG | pax didnt provide new fop
RM BO TKTG | hence sent email
RM BO TKTG | email cid: 13a7fa22-c401-481d-b881-acfb5d5871d6
RM BO TKTG | leave res as is
RM BO TKTG | qd | nfat | S#174101090
RM BO TKTG | MARC | MSH | MSH0049098| 27DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4PRRW5
RM BO TKTG | EXCHANGES / Amadeus_BOT_Reject
RM BO TKTG | received pnr already checkin status
RM BO TKTG | upon checking ticket and itinerary already matched
RM BO TKTG | leave ress as is
RM BO TKTG | qr | nfat | S#174101928
RM BO TKTG | MARC | MSH | MSH0049098| 27DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4526SO
RM BO TKTG | EXCHANGES / Amadeus_BOT_Reject
RM BO TKTG | received pnr already AL controlled status
RM BO TKTG | upon checking ticket and itinerary already matched
RM BO TKTG | leave ress as is
RM BO TKTG | qr | nfat | S#174104763
RM BO TKTG | MARC | MSH | MSH0049098| 27DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4F9KOF
RM BO TKTG | EXCHANGES / Amadeus_BOT_Reject
RM BO TKTG | received pnr already checkin status
RM BO TKTG | upon checking ticket and itinerary already matched
RM BO TKTG | leave ress as is
RM BO TKTG | qr | nfat | S#174105123
RM BO TKTG | MARC | MSH | MSH0049098| 27DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4K4HZN
RM BO TKTG | Ticket_Reject / Imminent
RM BO TKTG | received pnr on hx status
RM BO TKTG | ctc pax to offer alternative flight
RM BO TKTG | as per pax he already knew the cancellation
RM BO TKTG | and the booking itself was a mistake
RM BO TKTG | so pax just proceed to cancel the flt
RM BO TKTG | deleted flight on the reservation
RM BO TKTG | qr | nfat | S#174111891
RM BO TKTG | MARC | MSH | MSH0049098| 27DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
4JFYZO
RM BO TKTG | Ticket_Reject / Imminent
RM BO TKTG | received pnr on hx status
RM BO TKTG | file wex due to expired tst when repriced got higher fare
RM BO TKTG | full wex of usd 2253.00 fare diff of usd 123.00
RM BO TKTG | after manual charging on voyager
RM BO TKTG | AL keep on cancelling the flt im selling in so ctc AL
RM BO TKTG | talk to Otilia | Dubai as per AL rep pax already has a diff pnr
RM BO TKTG | AL rep provided tkt176-7018342105 pnr 4LS9OT
RM BO TKTG | so file SR unable to refund on voya due to greyed out refund
RM BO TKTG | SR ID: 4635425
RM BO TKTG | leave res as is
RM BO TKTG | No changes made
RM BO TKTG | qr | nfat | S#174131497
RM BO TKTG | MARC | MSH | MSH0049098| 27DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3FTPA9
RM BO TKTG | EXCHANGES / Amadeus_BOT_Reject
RM BO TKTG | Received pnr for vol exch partial
RM BO TKTG | as per gco notes change fee: usd80.00 PP ttl of usd160.00
RM BO TKTG | ttl add coll usd 160.00
RM BO TKTG | expired tst then repriced got same fare used GUI
RM BO TKTG | validated by SOD
RM BO TKTG | process tkt reissuance
RM BO TKTG | qr | nfat | S#174139658
RM BO TKTG | MARC | MSH | MSH0049098| 27DEC23
∟∟∟∟∟∟∟∟∟∟∟∟∟28Dec23∟∟∟∟∟∟∟∟∟∟∟∟∟∟∟
4PPFBB
RM BO TKTG | Refunds / Full
RM BO TKTG | received pnr for invol partial refund
RM BO TKTG | flight segment already deleted when received
RM BO TKTG | as per gco notes wc: REF BA INVOL FLT CXL
RM BO TKTG | placement: OSI
RM BO TKTG | process partial refund
RM BO TKTG | ttl amount to be refunded usd307.60
RM BO TKTG | refund email sent
RM BO TKTG | qr | nfat | S#174202555
RM BO TKTG | MARC | MSH | MSH0049098| 28DEC23
⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐⌐
3WD6X6
RM BO TKTG | Refunds / Full
RM BO TKTG | received pnr for invol full refund
RM BO TKTG | as per AL pol wc: SR OTHSYY REFUND DUE XXX
RM BO TKTG | inputted wc on ssr hw when itin deleted
RM BO TKTG | ssr got deleted also please see RHG
RM BO TKTG | delete flt segment
RM BO TKTG | ttl amt to be refunded usd1182.15
RM BO TKTG | process invol refund
RM BO TKTG | refund email sent
RM BO TKTG | qr | nfat | S#174205302
RM BO TKTG | MARC | MSH | MSH0049098| 28DEC23
FP O/CCVI+/CCVI4856200270466983/0326/N027495
1182.15
SAC-0060292803217 SAC-0060292506273