Unauthenticated

I can certainly assist you with your account. For me to be able to access your account information, please authenticate your account by logging in using the link that I will be sending.

Thank you for your cooperation! I have refreshed your account, and it shows here that your account is still unauthenticated. May I ask if you could try to log in again using the second link that I will send you.

I really appreciate your patience with this matter. I really do apologize for the inconvenience. Since we have limited access here in Messaging Care and we’re not able to access unauthenticated accounts, I’ll provide you with the contact information of our Customer Care Department so they can help you to verify and access your account instead. No worries though, they have broad access to tools that they could use to sort this out for you.

Here’s the customer care hotline: 1-800-937-8997

Just call the number above to reach our Customer Care Team and they will be able to access your account by verifying account information.

Just call the number above to reach our Customer Care Team and they will be able to access your account by verifying account information.

T-Mobile Metro

I appreciate you for waiting! As per checking, your account is still under the Metro by T-Mobile. Please be advised that T-Mobile and Metro still have a different system and with this, I have limited access when it comes to your account.

Thank you for waiting! As per checking, you're under the Metro by T-Mobile. Please be advised that we only have limited access when it comes to the Metro. No worries, you may call our Metro by T-Mobile Customer Care and here's the hotline number: 888-863-8768.

The best option that you can do is to contact the designated Metro Customer Care using this hotline details: 888-863-8768. You may use your Metro phone number and enter the PIN number to IVR call.

Hours of operation: 6 a.m. to 2 a.m. / 7 days a week