When calling other Dept: Hi This is ______ from T-Mobile Number Transfer Center tier 2 I'm currently working on the number _____, Name on the account will be ____. Customer just need an assistance regarding with their (CONCERN). Can you please nelson rep 141592022

When calling other carrier: Hi this is _____ from T-Mobile Number Transfer Center tier 2, Please be advised that this call may be monitored for quality assurance. I'm currently working on thus phone number ____ and the customer wants to transfer the number here in T-Mobile but we're getting error with ______ can you help us wit this? alexandro rep

THE CALL IS ON CONFERENCE (If the customer wants you to stay on the line) Thank you for patiently waiting _______, I already got the representative on the line with us and they just need to validate some information with you. (name of the rep) you can go ahead and introduce yourself. I'll be just here on the background. Alright! I see a confirmation on my end now. Appreciate your help,, you can now realease yourself on the line.Thank you for assisting us.

If the call need to be transferred directly to the other department Thank you for patiently waiting _______ I already got the representative on the line with us and they'll be further assist you regarding with you're (CONCERN). I'll be releasing my self on the line now, you both have a great day and goodbye ! (release yourself on the line).

ASKING MANUAL RESPONSE Hi, this is [state your name] from T-Mobile Number Transfer Center tier 2 and I am currently working on the phone number( PORT NUMBER). We sent a port out request and we need a manual response. =>MANUAL RESPONSE I see now the reason it’s still not pushing through is because we haven’t got a response from the old carrier. May I know the customer’s old provider?

For us to complete this port, I will be needing to contact your old carrier and ask for a manual response from them. Would you mind staying on the line while I try reach a representative from your old carrier? (Calling OSP) Hi, this is [state your name] fromT-Mobile Number Transfer Center tier 2 and I am currently working on the phone number 223-327-1258.We sent a port out request and we need a manual response

Caller's concern is not part of our scope As much I love to help you with your concern my tools are very limited here since I'm from number transfer center and We have a dedicated team who can best handle this request. If you want I can call them so that your concern will addressed properly.

Dead air script I'm unable to hear but if you can hear me, please call us back at 877-525-5833 and we are open 24/7 to assist you (Provide three time's) I'll be releasing my self on the line Thank you and have a great day.

Transfer call to other concern When it comes to (concerns), our colleagues in the care department are the experts. I can help you reach out to them if you have the time.Shall I connect you over to our care department? Please stay on the line while I connect you over to our care department.

You're welcome, customer name . I’ll go ahead and release myself from the line, bye for now ======================================================== OTP-- explain to the customer ill be sending you a 6digit code via text message to authorized this transaction to generate the number transfer pin once you received it please read it back yo me BRP= saying he is the one paying the biil -->ask first this ---when you created this tmobile account, whos name did you put under it? MANUAL RESPONSE-explain to the customer we need to get in touch with your old service provider and ask for a manual response to check the status of the request that we been sent on your old service provider DELAY RESPONSE -explain to the customer =we are receiving a delay response from your OSP, meaning to say they didnt t response to out request we have submitted.

WRONG NUMBER CHNAGE-explain to the customer basically we will be needing to process a wrong number change -make to sure the correct number a line with corresponding simcard numbers ,but b4 we start I'll ask you some information to confirm everythinng and process it correctly

wireline:home phone number WIRELINE explain to the customer Customer, the reason why the number is not yet transferred is because we are getting a response from your previous provider saying that we need the account number. Yes, I understand. What they are saying here basically is that the account number you have doesn’t match on their end. That’s why they are refusing the transfer. Is this coming from a business account or individual? Let me also confirm the PIN you set up from them, along with the address you have from your old provider. Just to make sure we have the correct one. This really depends on your old provider. What’s going to happen here is, once they provide confirmation, they will send us a date on when they will release your number. We will activate your number on T-Mobile to the date given by your old carrier.