OCTOBER 21, 2019

aileen 900189657

AILEEN COLICO BALLENAS 279437488

|AILEEN (ls) ci for No Conx & NDT|Account-a|no outage|VOC:"napunta sa kapit bahay namin yung conx namin sabi ng technician na pumunta dapat daw yung mismong nag install yung gagawa"|for onsite|escalated|well verified|mantupar.7-tp

Aileen (ls) ci for no conx|adv subs will hold the line for about 1-2 mins|ghost spiel provided and call back in her cp number:9567944380|cannot be reach|mantupar.7-tp

JOSE MANUEL 900210703 917 588 0005 JOSE MANUEL JOSON CALDERON

MANUEL

Account/FA number:900210703 Nature/Type of Charges to be credited:GOODWILL Detailed reason why customer is requesting for credit: VOC:"UPON INSTALLATION ANG SABI SAMIN MAY 50% DISCOUNT KAMI SA ACCOUNT" Number of times customer requested for the adjustment with same nature within the year:0 Credit Type:GOODWILL (COMPLAINT ON MSF) Bill Period or Bill number where the contested amount is reflected:2 Reference numbers of cases forwarded for further investigation that are related to the credit (if applicable):N/A Offers/options given to the customer (if applicable, indicate Order ID if resolution includes order creation):N/A Indicate whether the customer accepted the offer or not:ACCEPTED Amount processed/ requested for adjustment (please indicate if amount indicated is with VAT or without VAT):1898.99 VAT INCLUSIVE WELL VERIFIED|TALKED TO LISTED SUBS|MANTUPAR.7-TP

878606000 09178387230 Customer Information Details - HNILICA, PREMEK , MR. A/C No : 878606000(GT) Service Id : 277458739(GT)

PREMEK (ls) ci for installation of tol|adv subs already escalated|adv tat after 24hrs|mantupar.7-tp

874539249 Customer Information Details - ZHU, YANCHEN . MR. A/C No : 874539249 Service Id : 279406002

Nori (EMPLOYEE) CI FOR RECONX|adv to settle over due balance|amounting to: 1,181.74|adv to call back|mantupar.7-tp

marilou 900026426 MARILOU PEREZ SANTOS PHP1,050.88

09159295088|MARILOU (ls) ci for reconx with ptp|Ptp Amount:PHP1,050.88|Ptp Date: 10/26/2019|adv forwarded|adv subj for approval|well verified|mantupar.7-tp

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