Delivered not received

Sometimes we've seen our carriers mark packages delivered up to two days before our guests receive them.

Carriers may mark packages delivered in error. Errors are usually identified at the end of the day when drivers review the remaining packages in their trucks. These errors are very often corrected within one to two days.

Our carriers send their tracking updates right to your account, but it is an automated process so we don’t always see an update until you bring it to our attention.