PA own the NO (fall off reso)
I appreciate your patience! Here's what we'll do;

Since you still have an existing payment arrangement, I may suggest to keep it for the mean time as this helps make sure that your services will be secured. You may then make a manual payment of the $xx amount on XXday once the current payment arrangement falls off in order to set up a new one.

Though I just want to set expectation that it's highly suggested to settle the said amount as soon as possible.
Is this something we can work with?

(If cx ask if there's possible disconnection)
That's a great question! Although there's no guarantee that your services will be suspended, rest assured once we're able to settle the minimum amount of $xx, you should definitely be eligible to set up an arrangement and keep your services secured.
Rest assured I'll also take note of your intentions to pay the said balance on XXday.

For the mean time, if you want, we can also look into long term options you might want to consider in order to make your finances more manageable. Would you like to know more about it?


Due Date change reco for PA own the No
Did you know that you actually have the option to have your billing due date changed? That way we can have it matched to your preferred payment date moving forward once your balance have been settled.

Due Date change reco for PA own the No (offer AutoPay)
I'm glad I was able to lay down the best options for you. No worries, you can have this changed and requested any time you want and set it to your preferred and most convenient billing due date. You may also want to consider taking advantage of the AutoPay discount once your billing due date is fixed that way you can receive the $5 discount per line.