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American Home Shield also escalating contractors.
Invoice corrections are changes to the amount due or amount paid on a customer's service contractor's or supplier's invoice.
Breaking Down monthly payment The Customer agreed with the double payment The account must not be past due
300.4/12=25
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When to use the following SMARTS FORMS:
Special Batch - when a payment has been applied to an incorrect home service contract or dispatch or was misapplied with the wrong payment type.
https://eforms.ahslink.com/eForms/AHSAccounting/SpecialBatchForm
Invoice Adjustment - when a customer is requesting to change their invoice due date or their number of installments if no auto charge is being requested or auto charge information is already in the system.
https://eforms.ahslink.com/eForms/AHSAccounting/InvoiceAdjustment
Correction -requests a correction to an error on the customer's Trade Service Call Fee billing
https://eforms.ahslink.com/eForms/AHSAccounting/Corrections
Concession -if service fee should be concessioned but still not being applied and no concession form has been submitted yet OR refunding a service fee as a onetime courtesy credit (NEEDS AN APPROVAL FROM A SUPERVISOR)
https://forms.logiforms.com/formdata/user_forms/75512_2302983/346416/page1.html?cachebust=4254
CIL- Cash-in-Lieu is for covered costs and does not apply to non-covered costs.
https://forms.logiforms.com/formdata/user_forms/75512_2302983/346669/page1.html?cachebust=4433
Check Research -requests assistance from the Accounting Department to answer inquiries about a refund or payment issued by AHS.
https://eforms.ahslink.com/eForms/AHSAccounting/CheckResearchForm
AR Research Request- -for researching a payment made to AHS OR waiving a past due that is less than $1
https://eforms.ahslink.com/eForms/AHSAccounting/ResearchRequestForm
SF Reimbursement- -requests a reimbursement for a customer that has paid a trade service call fee but the service was cancelled or no service has been rendered.
Note: The Service Fee Reimbursement SmartForm should not be used if the Trade Service Call Fee is being concessioned or an AP Correction SmartForm was submitted.
https://eforms.ahslink.com/eForms/AHSAccounting/SFReimbursement
AP Reimbursement -is for OSA, CIL, CR Reimbursement or Concessions not related to service fee or contract payments.
https://eforms.ahslink.com/eForms/AHSAccounting/APReimbursementForm
Cancel Inquiry -for cancelling the account
Media Contact Alert -if the caller is from the media
https://forms.logiforms.com/formdata/user_forms/75512_2302983/368000/page1.html?cachebust=5144
Nationwide Dispute -is for when the customer calls in stating our third party collector, Nationwide, is attempting to collect past due payments that were due at the time of cancellation. Reassure the customer that the company is legitimate and they must make their payments through Nationwide because they are managing our accounts at this time. If the customer is disputing their amount due, complete a Nationwide Dispute SmartForm to have the information researched.
https://eforms.ahslink.com/eForms/AHSAccounting/NationwideDispute
Do Not Solicit-if the caller do not want to receive any phone calls or emails from AHS | member don’t want to receive any solicitation from AHS
https://eforms.ahslink.com/eForms/AHSOperations/DoNotSolicit
Denial Letter Request- Remember that the states of CA, IA, and TX automatically receive a denial letter... A denial letter request is not required.
https://eforms.ahslink.com/eForms/AHSOperations/DenialLetterRequest
https://docs.google.com/spreadsheets/d/1-yiD4AQPza0aVCXdZWUIYAwIfl5s6EiKD0AdhtEDQz0/edit#gid=1395747265 https://docs.google.com/document/d/1Yhhr-WWQQpE6GlkJyOUaS6OazrohtC3X8Hssz13oif8/edit https://docs.google.com/document/d/1T1rQCgF_pPPO-Qa3OxBDdCxqIBhJBEMsSn21qHLh7Qs/edit
SAVE REBUTTALS https://docs.google.com/spreadsheets/d/1tJqNsRd8-ofc8hoaz6lt6qu-wfSxJgs7xTVEbkuzJ4M/edit#gid=0
LINKS ESCALATION
National Vendor 1- Other Escalation https://forms.office.com/pages/responsepage.aspx?id=xFfQZEzA-Uac3x0rpGtQdJyKjLtRsC9Ov9NhiDXsFCJUN1VJVUVITlo3MFU1Q05HTDEzNk9MNVVVTS4u
Parts Purchasing https://forms.office.com/pages/responsepage.aspx?id=xFfQZEzA-Uac3x0rpGtQdJyKjLtRsC9Ov9NhiDXsFCJURDNYWTRQVTQ2TVZRWjNZTzQwTFA4WUhZWi4u