Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you are requesting for assistance on their account. We're sorry for the inconvenience this may have caused you, I know how important this issue to you and to your business. Please know that we did our best to provide you the best resolution regarding this matter. Please know, I was unable to relate a selling account for the email address from which you sent your message, [csop@amazon.com]. We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account. Resend your message using that email address so that we may assist you better. If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes. To change your email address, follow these step-by-step instructions: 1. Log into Seller Central. 2. In the Settings section, select "Login Settings". 3. On the Login Settings page, in the Email section, click "Edit". 4. On the Change your email address, enter your new email address, and click "Continue". For questions about selling on Amazon, see our seller Help pages: https://services.amazon.com You can access full account details of your Seller Central account at: https://sellercentral.amazon.com • Critical Information: The seller is requesting for assistance on their account. • PWF followed: Account Settings Account Access Non-Performance Account Login Issues • TOOLS/SOP used: SOP: Handle a 99 Email Contact: https://paragon-na.amazon.com/hz/codex/?id=GYZUH2UQ6Y4RDZLK&layer=Published/US&locale=en-US account_cant_find_seller • Transfer/PAA Reason: N/A • Seller Dissatisfaction: N/A • Andon Reason: Case Review --------------------------------------------------------------------------------------- ( The seller is having trouble logging into account. ) * Resolved * 99 case Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for taking time to contact us. As I understand you are having trouble logging on your account. We're sorry for the inconvenience this may have caused you, I know how important this issue to you and to your business. Please know that we did our best to provide you the best resolution regarding this matter. Please know, I was unable to relate a selling account for the email address from which you sent your message, ( Magjckllc@gmail.com ). We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account. Resend your message using that email address so that we may assist you better. If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes. To change your email address, follow these step-by-step instructions: 1. Log into Seller Central. 2. In the Settings section, select "Login Settings". 3. On the Login Settings page, in the Email section, click "Edit". 4. On the Change your email address, enter your new email address, and click "Continue". For questions about selling on Amazon, see our seller Help pages: https://services.amazon.com You can access full account details of your Seller Central account at: https://sellercentral.amazon.com • Critical Information: The seller is having trouble logging into account. • PWF followed: Account Settings Account Access Non-Performance Account Login Issues • TOOLS/SOP used: Handle a 99 Email Contact: https://paragon-na.amazon.com/hz/codex/?id=GYZUH2UQ6Y4RDZLK&layer=Published/US&locale=en-US account_cant_find_seller • Transfer/PAA Reason: N/A • Seller Dissatisfaction: N/A • Andon Reason: Case Review ------------------------------------------------------------------ ( The seller is requesting an assistance regarding on the Brand Team ) *Resolved 99 case Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are requesting an assistance regarding on Brand Team. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution. As per checking our resources, I was unable to relate a selling account for the email address from which you sent your message, mfsgews654fd@163.com. We understand that people use multiple email addresses, but for account confidentiality reasons we cannot release account information to an email address other than the one associated with your Amazon account. Please, resend your message using that email address so that we may assist you better. If you no longer use the email address associated with your account, we ask that you update the email address on file for your account. As a security precaution, we ask our sellers to change their email addresses directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes. To change your email address, follow these step-by-step instructions: 1. Log into Seller Central. 2. In the Settings section, select "Login Settings". 3. On the Login Settings page, in the Email section, click "Edit". 4. On the Change your email address, enter your new email address, and click "Continue". For questions about selling on Amazon, kindly see our seller Help pages: https://services.amazon.com You can access full account details of your Seller Central account at: https://sellercentral.amazon.com We hope that we have provided all the information you need regarding this matter. It was a pleasure assisting you today, have a nice day ahead! • Critical Information: The seller is requesting an assistance regarding on the Brand Team • PWF followed: Account Settings Account Access Non-Performance Account Login Issues • TOOLS/SOP used: Handle a 99 Email Contact: https://paragon-na.amazon.com/hz/codex?id=GYZUH2UQ6Y4RDZLK&layer=US&referrer=Paramount account_cant_find_seller • Transfer/PAA Reason: N/A • Seller Dissatisfaction: N/A • Andon Reason: Case Review --------------------------------------------------------------------------------------