CUSTOMER CONTACTED 1‑800‑FLOWERS ABOUT AN INCORRECT ARRANGEMENT FOR ORDER # (NOT PROVIDED IN SUMMARY) // CUSTOMER ORDERED A LARGE BLUE & WHITE COWBOY‑THEMED MEMORIAL BOUQUET BUT RECEIVED A SMALL YELLOW ARRANGEMENT WITH SUNFLOWERS // CUSTOMER PROVIDED ORDER NUMBER + RECIPIENT DETAILS // ASSISTANT (CLAIRE) ACKNOWLEDGED THE ERROR + OFFERED A FREE REPLACEMENT // CUSTOMER CONFIRMED NEW DELIVERY DATE WOULD WORK FOR THE SERVICE // ASSISTANT ASSURED CORRECT FLOWERS + SYMPATHY CARD WOULD BE INCLUDED // CUSTOMER APPRECIATED THE RESOLUTION + SAID THEY WOULD CONTINUE USING THE SERVICE // ASSISTANT CONFIRMED ISSUE WAS RESOLVED TO CUSTOMER’S SATISFACTION