EMPATHY SPIEL

em1 - Sorry to hear that you've had this experience.

em2 - I appreciate you letting us know this. No worries, I'll see what I can do to help you out.

em3 - We appreciate your time and patience in dealing with this concern, we hope to offer you a better experience. Let's see what we can do to help you with the situation.

em4 - Sorry to hear that your order is no worries, I'll be more than happy to help you with that.

lc1 - Sorry to hear that you've had this experience that your order had arrived late and cold.

ms1 - I understand your concern that there was a missing item on your order.

nv1 - I understand your concern that you never received your order or wasn't deliver to your location.

ot1 - Sorry to hear that your order is taking longer than expected, no worries I'll go ahead and help you with that.

pr1 - I understand that you wanted to use your promotion. However, it's not working.

sp1 - Sorry to hear that you've had this experience that your order has already been pick-up by someone else.

sp2 - Sorry to hear that you've had this experience that your order got stolen. I appreciate you letting us know this. No worries, I'll see what I can do to help you out.

sub1 - Thanks for submitting a photo.

t1 - Thanks for confirming, I'll go ahead and processed it for you.

tpr1 - Thanks for providing a photo.

prog1 - Sorry to hear that you've had this experience where the delivery person was not making progress. I appreciate you letting us know this. No worries, I'll see what I can do to help you out.

fr1 - I’m sorry, but this order isn’t eligible for a refund at this time. If you have problems with your delivery, feel free to rate and leave feedback for your delivery person or store in the app. The feedback you provide will help us work with stores and delivery people to improve the order experience.

fr2 - I’m sorry to hear about your experience - I know this isn’t the outcome you were hoping for. Unfortunately, we’re not able to refund or adjust for this order.
Please provide feedback in the app so we can work to improve your experience in the future. Thank you for your understanding.