TEMPLATES

TNX Offers Template
BAN: CHAT ID:
Date : Agent Name: TL Name:

LEASE CANCELLATION elid: ban: ban name: ptn: contract number: reason:

RETURN KIT elid: ban: ban name: ptn: IMEI: contract number: address: reason: PIN/sec ans:

Change Billing Cycle Request Template

BAN: BAN Name: PTN: Is the cust under leasing agreement? Y/N: Account Start Service Date: Desired Due Date: New Billing Cycle Code: Cycle Close Date: Have we educated the cust these two things? Y/N: ELID:

Customer will receive 2 bills within a 30 days period: 1 with prorated MRC and 1 with a full month in advance MRC (proration may apply if Price Plan or Service changes made to account during bill period) In changing the bill cycle date it may skip that month with the lease payment causing the customer to receive the last payment one month later.

PTP elid: ban: ban name: ptn: date: code: Send CES:

REFUND elid: ban: ban name: ptn: payment date: amount: Amount requested: reason: callbacknumber:

ADJUSTMENT elid: ban: ban name: ptn: amount: calculation: reason:

SUP CALL Agent's Elid: BAN: BAN NAME: Issue Summary: Actions Taken :

Chat ID:

PTN:

Unlock: A – Authenticate : Caller must be authenticated at all times to assist for such request B - Balance must be $0 or Current C - Contract must be closed D – DNA tool checks eligibility E - ESN must be correct F - Fifty days active in the account G - Guideline on State Restriction must be checked H - Has no guarantee to work fully to different carrier's network
I - if bulk requests, may be fraud. consult your supervisor

POP Proof of Purchase Tool (POP) • Supervisor’s Information o First and Last Name – Use the requestor’s TL’s name. o Phone Number – TPOC PTN: 8017474928 o E-mail Address - ML.Cebu.Back.End.Review.Team@concentrix.com

*Sprint Works Web Form (Escalations and Questions • Your Email – Use ML.Cebu.Back.End.Review.Team@concentrix.com

https://www.sprint.com/apps/express-payment

https://www.t-mobile.com/tvision/channel-lineup?icid=HETV_TVW_U_20TVISION_HFHW1DXFLHE14KFZ623206