WINTER CELEBRATION
PRODUCT TRAINING 5 SATURDAY

Course Overview
Why People Gift
 
Understand the meaning behind giving and the emotional impact of gifts.
1
Course Overview
Key Holidays & Their Top Products
 
Learn about major holidays and explore popular gift options.
2
Winter Celebrations
Menu
Welcome
Completed
Course Overview(Current Page)
Completed
Winter Celebrations
Why People Gift
Lesson Summary
Holidays, Dates, and Products
Thanksgiving
In progress
Thanksgiving Gifts - Harry & David Brands
In progress
Thanksgiving Gifts - Floral 5 Brands
In progress
Thanksgiving Gifts - Cheryl's Cookies & The Popcorn Factory
In progress
Hanukkah
In progress
Hanukkah Gifts - Harry & David Brands
In progress
Hanukkah Gifts - Floral 5 Brands
In progress
Hanukkah Gifts - Cheryl's Cookies & The Popcorn Factory
In progress
Christmas
In progress
Christmas Gifts - Harry & David Brands
In progress
Christmas Gifts - Floral 5 Brands
In progress
Christmas Gifts - Cheryl's Cookies & The Popcorn Factory
In progress
Kwanzaa
In progress
Kwanzaa Gifts
In progress
Knowledge Check
In progress
Lesson Summary
In progress
Sales & Service Tips
In progress
Delivering Exceptional Holiday Experiences
In progress
Upselling, Cross-Selling, and Add-Ons
In progress
Setting Realistic Expectations
In progress
Understanding Flex Delivery
In progress
Order Change Cancel Cutoff
In progress
Changes Allowed vs. Changes Not Allowed
In progress
What to Say to Customers (When Past the Cutoff)
In progress
Knowledge Check
In progress
Floral Availability & SKU Down Process
In progress
No Delivery Time Requests
In progress
It's Not Late Till It's Late
In progress
Lesson Summary
In progress