MOBLE NUMBER CHANGE

Awesome! Also, a heads up, once your mobile number is successfully changed, you'll receive a text message. Kindly turn off your phone, then turn it back on after a while. And within 2-4 hours, your mobile number is successfully changed.

Also, once your mobile number has changed the voicemail box will be deleted and old messages will be lost. Make sure to save the most important voicemails and messages.

One thing to keep in mind too is, if you have a T-Mobile account you don't need to register again, and you don't need to create a new password your old password will work to your new mobile number. Also, make sure you save your important call records, it will no longer appear on the My T-Mobile app.

Finally, you'll need to wait at least 72 hours before accessing the T-Mobile app with your new number. May I Please know if these works for you?

or

Here are the following advisement for us to proceed:

1. If the phone is on a call, the call will drop when the SIM change is submitted.

2. Contacts stored on the SIM card will not automatically transfer to the new SIM, they need to be backed up.

3.Your voicemail box will be deleted, and all old messages will be lost, so make sure to save voicemails you wish to keep

1. While most changes occur within minutes, it may take up to 2 hours for the new SIM to activate. Turn off the device and turn it back on during the two-hour time frame until a ‘Welcome to T-Mobile’ text message is received.

Shall we proceed?

Thanks for waiting, ---! We have successfully updated/ change the number on the account. You may receive an SMS message requesting for permission to get the sim changed.

If there's no response after 10mins, Sim will automatically update. Please let me know how it goes.

ARM

Here in T-Mobile making sure that your information is updated is a must, I'll be more happy to assist you with this, if you don't mind me asking may I please know the reason behind the number change?

• General reason (not waivable)

We are happy to assist you in changing your mobile number. Just want to set expectation, there will be $15 plus tax that you will be paying upfront.

• Harassment, Spam, etc (waived fee) We're sorry to hear that you got into that situation and I hope you're doing well right now. Just want to inform you, there's usually an upfront fee amounting $15 plus taxes when changing a number. Good news! Since I would really love to extend my help as a one-time courtesy I will this waived .

By the way, shall we use the same area code - ____ ?

VERIFY WHICH LINE Just to make sure, can you please verify if we're working with the line ending in ____?

Can you please verify line we will be working with today?

Mobile Number Change Advisement - Version 1

Thank you! Working on it now. As I do gather the available numbers that would be generated by the system at random, please read through the advisements before we change your number and type AGREE if you do:

• You'll receive a free text message with the new mobile number. Once received, please turn your phone off, then back on.

• You may receive a free text message stating that your previous mobile number has been unenrolled from the service. Don't worry your service carries over to the new mobile number.

• Mobile number changes are completed within 2 to 4 hours.

• Your voicemail box will be deleted and all old messages will be lost, so make sure to save voicemails you wish to keep.

• You must set up your voicemail greeting and password again. The voicemail password will be reset to the last four digits of the new phone number.

• Text messages that are saved to the device may be deleted.

• Wait 24 hours after the mobile number change before accessing My T-Mobile with the new number

Mobile Number Change Advisement - Version 2

Please kindly read the advisement for the Mobile Number change:

• You'll receive a free text message with the new mobile number. Once received, please turn your phone off, then back on.

• You may receive a free text message stating that your previous mobile number has been unenrolled from the service. Don't worry your service carries over to the new mobile number.

• Mobile number changes are completed within 2 to 4 hours.

• Your voicemail box will be deleted and all old messages will be lost, so make sure to save voicemails you wish to keep.

• You must set up your voicemail greeting and password again. The voicemail password will be reset to the last four digits of the new phone number.

• Text messages that are saved to the device may be deleted.

• You may lose retired rate plans or features and previously purchased CallerTunes. CallerTunes cannot be resent or refunded.

• After completing a mobile number change, rate plan changes cannot be backdated to the previous bill cycle.

• If you have a My T-Mobile account, you don't need to re-register. Your existing password works with the new mobile number.

• For apps that verify using mobile number, remove two-factor authentication before changing the mobile number.

• After number change a third-party company will lose ability to send an OTP.

• If you use the T-Mobile app you need to clear app cache and data. See Devices > customer's device > Apps & accessories > Manage apps doc or send the Support doc to the customer.

• Call records for the old phone number will no longer be available on My T-Mobile.

•Wait 24 hours after the mobile number change before accessing My T-Mobile with the new number.

Please bear with me while I gather the available numbers. Just to add up, the available numbers are random.

I will be getting back with you, And while I'm working on it, please free to message me, if you have any other T-Mobile concerns that I can check for you afterwards.

AVAILABLE NUMBERS

Thank you for patiently waiting. Here's the available numbers that we can update the line ____.

Please kindly keep me updated and provide me the number that you prefer.

SUCCESS Good news, NAME! I've able to change your mobile number from xxxxx to xxxxxx. And since you got me on the line and would really want to help you so that you won't receive any spam messages moving forward, as a one-time courtesy I've waived the $15 fee for you. How's that sound?

SUCCESS 2

Thanks for working with me, ____. Just to keep you updated, the mobile number ending in ____, has been updated to the ____.

Just a heads up, Mobile number changes are completed within 2 to 4 hours. And that you'll receive a free text message with the new mobile number. Once received, please turn your phone off, then back on.