*NEW SERVICE REQUEST :Thank you so much for calling American Home Shield, this is Nica, how can I assist your today? :I can see that you're concern about your (...) :(Am I speaking with Mr/Mrs.? / :How are Mr/Mrs ?) :ok so just let me go ahead and process your service request , please bare with me. :Okay so in order to pull up your account , may I know your first and last name so I can address you properly? and as well as your property and email address for verification? :Thank you for providing me those information :Ok so by the way regarding for your request, may I know what is the issue of your (...) : Ok so how many (...) do you have? : Where is it located? : And also what is the brand of your (...) : Ok so just to inform you the service fee will gonna be a $100 and to confirm, and for the payment the last 4 digits of your card/checking account is ending with 1234 ...) : And who would you like to be contacted regarding this service request? it is you to be contacted . and your phone is (....) is that correct? :Just to inform you the assigned vendor is (...) , and im gonna provide you the phone number , and if you have a pen and paper so you can write it down , and just tell me when you're ready. :ok so just let me go ahead to assign this vendor : And how would you like to get the details , is it on sms or email address? : Ok so there you go , I successfully placed the service request, and keep your lines open so that the technician can contact you for 24 to 48 hrs regarding things service request . : And is there anything else I can assist you with? :Im glad that I was able to assist you with that :And just for a quick recap you called in because (...) :Before we end the call, you will receive a survey with a rating up to 5, 5 being the highest score possible. Should you want to participate, you can stay on the line. We appreciate your time and feedback in advance!" :Again, thank you for calling American Home shield, have a great day! (Choosing a vendor) :this is system generated and we're not he one who assigns the vendor. (Putting on hold) :I'll just put you on hold for about 2 to 3 mins , I will just check my resources. :Thank you for patiently waiting ========================================= *CANCELLING THE CONTRACT :It's sad to hear that you wanted to cancel your contract? :May I know the reason why you wanted to cancel your contract? :Oh I see, I know how important it is (...) :Okay so in order to pull up your account , may I know your first and last name so I can address you properly? and as well as your property and email address for verification? (1st rebuttal) :I understand why you may feel that this is not of any interest to you however, I can assure you that our customers told me the exact same thing and now they are using our warranty and come to think of it if you don't have a warranty wit us, you may spend big amount of money just to replace your appliance or systems. (2nd rebuttal) I highly suggest to keep your contract with us. Imagine paying only $.$$ per day and have a peace of mind that what ever happens to your systems or appliance you have it covered instead of paying for a new one or the hassle of looking of someone to repair it. (Keeping the contract) :I'm glad to hear that you are keeping your contract, this confirms that you see the value of having a warranty with us. (Transfer the call) :I respect your decision, so now you will be routed to the cancellation department to assist you on your concern. :Before we end the call, you will receive a survey with a rating up to 5, 5 being the highest score possible. Should you want to participate, you can stay on the line. We appreciate your time and feedback in advance!" :Again, thank you for calling American Home shield, have a great day! ========================================= *EXPEDITED SERVICE REQ. :Thank you so much for calling American Home Shield, this is Nica, how can I assist your today? :ok so just let me go ahead and process your service request , please bare with me. (I'll be more than happy to assist you with) :Okay so in order to pull up your account , may I know your first and last name so I can address you properly? and as well as your property and email address for verification? :Thank you for providing those information :I can see that you're concern about your (...) and you want an expedited service request. :Ok so may I know what is the reason why you wanted to expedite the service request. : May I know what is the reason why you wanted to place an expedited service request :Ok so how many (...) do you have? : Where is it located? : And also what is the brand of your (...) : Ok so just to inform you the service fee will gonna be a $100 and to confirm, and for the payment the last 4 digits of your card/checking account is ending with 1234 ...) : And who would you like to be contacted regarding this service request? it is you to be contacted . and your phone is (....) is that correct? : Can I put you on hold for about 2-3 mins I will just call the technician if we expedite your service request.