CHAT flow

(CHATS) OPENING SPIEL HD

Hello, Valued Customer! Thank you for choosing Harry and David. My name is Ryzae, and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant.

PROVIDE PROPER EAR STATEMENT UPON REVIEWING CUSTOMER'S CONCERN

STATUS CHECK

• I appreciate your time to keep track of your order from us. I sincerely apologize for the inconvenience. I'll be happy to check your order and provide you with the most updated status.

NON DELIVERY

• Thank you so much for reaching out to us. I sincerely apologize that you still have not received the item you purchased from us. We understand how important it is to you for your gift to arrive on time. I'll be glad to check what happened.

OFFERING REPLACEMENT :

• Thank you for patiently waiting. We apologize for what happened with your order. I’m more than willing to process a redelivery at the earliest available time at no additional cost. Since we also want to make up for the inconvenience, How does that sound?

VERIFICATION

• For verification, could you please verify your full name and address?

Thank you for verifying all the information. Please give me a moment to check your order.

Thank you for this information. Let me access your order and check this for you. Please give me one moment.

IDLE SCRIPTS

• I'm sorry that this took longer than expected. Please stay with me while I work on this for you.

Thank you so much for understanding. Please give me one moment to process this.

NON-RESPONSIVE SPIELS 2 MINUTES

• I'm afraid that we got disconnected as I have not heard from you in a while. Would you like me to keep this chat session open for you?

If you have any further questions, please do not hesitate to start another chat or email us at service@harryanddavid.com. Thank you and have a nice day!

SURVEY SPIEL

• I appreciate you understanding. In the meantime, is there anything else I can help you with?

CLOSING SPIELS

• I hope you are extremely satisfied with the service that I've provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and Harry and David. Please click the link that will appear at the bottom of this window when this chat ends. Thank you for choosing Harry and David!