MOVERS LIKE 4 LIKE

                                     OPENING SPIEL 

Hi XX, thanks so much for waiting. I'm just taking a look at your account. I'll be back with you ASAP. 😊

Thank you for waiting, Can I have your complete name and just to confirm, am I speaking with the account holder?

Please provide the following information so we can update our system: • best mobile number • email address

                               ACKNOWLEDGEDMENT 

Thanks for your patience and clearing the security checks. I understand you’re in the process of moving house. Is that correct?

                                    CONFIRM DETAILS 

Thank you. I can see that you are moving house and looking to take your services. May I please confirm if this details are correct? New address: Installation date:

                                  IF THERE'S NO ADDRESS 

Thank you. May I please have the following?

1. First line of the address you are moving into

2. House number of the address you are moving into

                              IF THE DATE PRIVIDED IS ASAP
   

Thank you. I can see that you are moving house and looking to take your services. Could you please confirm the specific target date you would like to have the services installed to your new address?

                                    HOLD SCRIPT 

Got it! Let me check your new property.

                          CONFIRM TYPE OF INSTALLATION. 

Great news! The address is serviceable by Virgin Media!

                   NUDGE BEFORE PROCESSING CHANGES

Please stay connected so we can confirm some important information with you. As I process this, I’ll also share a summary of today’s discussion before we end our conversation for your records.