Spiel · Offline Notepad

Thank you for reaching Vail Resorts. This is Jenneth. How can I help you today? In order to best assist you, please send your name, phone number, and email address so I can pull up your account.

Yes, exactly! Definitely! No worries! Perfect! Thanks Great!

Thank you for the information.

Thank you for the information. Please give me a moment to check this one for you, I'll be right back.

Thank you for patiently waiting.

Upon checking here

Do you still have your old pass with you?

I'm so sorry for the long wait.

Nothing to worry your pass is on the way.

May I know to which specific resort is this for?

You're very much welcome! Aside from this, is there anything else I can assist you with today?

Aside from this, is there anything else I can assist you with today?

Aside from resetting your account password, is there anything else I can assist you with today?

You're very much welcome!

It was my pleasure to assist you today. If you still need further assistance please don't hesitate to reach us back. Always keep warm, stay safe and enjoy your days ahead!

Please bear with me as I am still pulling up my tools here and it is a bit slow than usual. Thank you!

Do you have your order confirmation number with you?

Do you mind if I provide you the login information for this account so you may access it?

Nothing to worry! This one will be processed for you.

You will receive a confirmation email within 30 minutes.

Would it be all right if I processed this one for you?

Have you changed your card?

Do you want to enrolled to auto renew next season?

Do you want to donate $1 dollar for watershed?

May I have the last 4 digit of your card please?

I'm sorry to hear that you have a injury. I'm hoping for your fast recovery.

Would you mind telling me the reason you wanted to cancel your pass?

Please change your password within 24 hours since that is just a temporay password.

Please log out of your account, and log back in. From here it should be updated.

Do you mind if I just provide their phone number?

Do you mind if I just give you Whistler's phone number?

Upon checking it here, there was an auto failure charge with your pass for this season since your credit was declining it . Anyways I will just process this one for you and can I have your last 4 digits of your credit card please .

Just a friendly reminder, if you ever change your primary address, please let us know so we can update your mailing address. That can only be changed for you by us.

Lodging Lessons are only handled by our in resort team as they are the only one who can access their system. So, you may contact them directly for further assistance. Do you mind if I just provide their phone number?

For lodging you will need to call 48 hours prior to your reservation date for you to get the full refund.

EPIC COVERAGE:

If you plan to ski or ride on specific dates this season, the Priority Days election may be the best option for you. Priority Days allow you to protect specific dates in the event of a qualifying resort closure. If you wanted to pick priority days then you may have a high percentage of refund.

If you plan to ski or ride all season long without specific dates in mind, then the Core Season election may be the best option for you. If you wanted to choose the core season then the refund will be divided on how many days you were able to use your pass. But you can no longer ask for a refund if you already used the pass for 7 days or more.

Please note, Epic Coverage elections do not change the access of your pass; they are strictly used to determine refund eligibility and amount should a Qualifying Event occur.

Unfortunately, partner resorts including Telluride is not included to the Epic Coverage Election and it is only for all Vail owned resorts.

Are you still there? It appears you may have disengaged with this chat. Is there anything else I can assist you with at this time as I will be disconnecting in 2 minutes.

You appear to be inactive. I'm going to disconnect the chat now. Have an epic day!

Thank you for waiting. Yes, I do see here that your payment got declined. I will process it now. Can you verify me the last 4 digits of the card that you want to be charged?

He doesn't have a picture on his account. So that we can print his pass, kindly attach a picture of him.

Please log in to your epic account on epicpass.com to view her account. You can add a photo in the upper left corner of the box under "Household Member" there.

CALL CENTERS

Please reach out to the call center at: 1-800-766-0449 and they will be able to help you out.

Please reach out to the call center at: (970)-754-0005 and they will be able to help you out.

The restricted dates are as follows: Thanksgiving: NOV 25, 2022 TO NOV 26, 2022 Christmas: DEC 26, 2022 TO DEC 31, 2022 MLK: JAN 14, 2023 Presidents: FEB 18, 2023 TO FEB 19, 2023

For lodging you will need to call 48 hours prior to your reservation date for you to get the full refund.

We are a chat support for all Vail Operated Resort's basic and general inquiries. If the inquiry is already beyond our scope of work, then we can only help in providing our guest the direct contact information of the specific department or resort who handles the inquiry or concern.

We are a chat support for all Vail Operated Resort's basic and general inquiries. Unfortunately we do not have the access of that since that is direct to the resort only but I can give you the direct phone number of the resorts assigned department for the exact information. Is that okay?

CORPORATES SALES AND SERVICES

I will have you contact directly to our Corporates Sales and Services at 1-970-754-0005 and press option number 1 and then option number 2, as they are the only one who has the ability to assist you further.

Your Epic Pass is valid for this season, and in addition to that, it gives you unlimited admission to all of our resorts, including our partner resorts. You can even use your Epic Pass at resorts on holidays. You decide where and when you will use your pass, and since you may access your pass immediately, you are no longer need to make a reservation in order to access the mountain.

Please be aware that our season passes are not transferable or refundable, unless you have a Qualifying event for which you can submit a claim to Sedgewick department for cancellation and refund. Additionally, you can visit our websites at epicpass.com and click on Epic Coverage for more details.https://www.epicpass.com/info/epic-coverage.aspx.

REFUND I totally understand that you decided to cancel your season pass however our season pass are non-refundable and non-transferable unless if you have a Qualifying events you can file a claim for refund to Sedgewick department, you can contact this phone number 1-877-895-1297. You can also check our websites on epicpass.com under Benefits tab click epic coverage you can check that for more information https://www.epicpass.com/info/epic-coverage.aspx.

Please contact Sedgwick Department at 1-877-895-1297 with reference to this one, since they are the only ones who can identify this refund. Thank you!

AUTO RENEWAL CANCELLATION 22-23 SEASON

I totally understand that you are inquiring with regards to your Auto Renewal. Please know that the last day to cancel the Auto Renewal program was last May 16, 2022, from there the option was already removed from the system. So, we do not have the option any longer to cancel auto renewal nor the auto renewed passes for this season 2022-2023. If you cannot use your pass for this season, I am afraid your only option is to file a claim through our claim adjuster, however, you needed to have a qualifying event underline with Epic Coverage for your claim to be eligible. If you wish to file a claim instead, you may contact directly our claim adjuster as they are the only department who is handling all our pass claims and refunds. You can contact them directly over the phone at 1-877-895-1297 or you can submit your claims online by visiting Epicpass.com and click benefits tab and then click Epic Coverage, then browse to the FAQ's and finally click the Epic Coverage: Personal Qualifying Events https://www.epicpass.com/info/epic-coverage.aspx.

SWAF AND BUDDY TICKETS

Pass holders must accompany their friend to the ticket window and display their pass in order to pick-up a Ski with a Friend or Buddy Ticket.

Our Military Pass purchases are only handled by our Corporate Sales and Services department via our call center as it needs verification. So, you may contact them directly for you to be assisted on your pass purchase.

I am very sorry to hear about that. I understand if this situation frustrates you, especially the time and money you already had put in into this. If only I have the ability to provide you the needed resolution here on my end, I will be more than willing to help you. But my hands are tied with our standing policy as well. If you wanted to escalate this experience. You may do so by reaching or leaving your complaints or comments to comments@vailresorts.com. Rest assured, our management department will look into this matter to improve our services.

Thank you for the information . With regards to your inquiries. I am sorry about that, I am afraid we do not have the option to skip the shipping fee when purchasing your pass online. Only the call center has the option or the tools to skip the shipping fee. Please reach out to the call center at: (970)-754-0005 and they will be able to help you out.

Please know as well that the shipping and handling fee are refundable in person through the resort's ticket window or over the phone as well.

You may purchase your pass now online, here; https://www.epicpass.com/ or if you need an assistance on your pass purchase. You may have your purchase over the phone at (970)-754-0005 and they will be able to help you out.

CORPORATE SALES AND SERVICES 1-970-754-0086 AVAILABLE 8AM TO 6PM EASTERN TIME OR 6AM TO 4PM MST

REMOVED MAIL PROMOTION

Go to epicpass.com and log in your account Click the my epic account and you will be routed to your profile click the email preferences and you can see your active email address 4 below that there is an unsubscribe botton, click that and now you will no longer received a mail .

MILITARY PASS PURCHASES

Nothing to worry about as I can totally purchase your Military pass here on my end, however, you still need to email your Military documents to customerservice@sheerid.com for the verification of your Military status.

DD214 Orders VA ID Official letter LES dated within 90 days

You need to email your Military documents to customerservice@sheerid.com for the verification of your Military status. If you are having a difficult time reaching out to Sheerid department you can also send your documents to verification@vailresorts.com.

Nothing to worry I will reship another pass for you however I cannot assure that it arrived immediately since we have a high volume of passes being processed this season, However, if you needed your pass before it will physically arrive, you always have the option to have it printed at the resort's ticket window.

COMPLIMENTARY PASS/4 & UNDER PASS

Kids 4 and under receive free lift access with the 4 and Under Epic Pass. To be eligible for this pass, the child must be 4 years old or under at the time of purchase. If the child turns 5 during the ski season, they are still eligible for this pass as long as it was purchased prior the child's 5th birthday. To receive this pass, bring proof of age to any Vail Resorts owned-and-operated ticket window. The child must be accompanied by an adult on mountain at all times.

PASS SHIPPING INQUIRY

IF THE PASS WAS ALREADY SHIPPED OUT

We already started shipping passes for this 2022-2023 season. Please know that the passes are being printed and shipped by batches as we are having a high volume of passes being processed this season. We apologize if there are shipping delays on your passes but rest assured you will be able to receive your passes on your mailing address as I can see it here that it was already shipped out. However, if you needed your pass before it will physically arrive, you always have the option to have it printed at the resort's ticket window.

IF THE PASS ARE STILL ON 01/01/1990 OR NOT YET PRINTED

Thank you for the wait, upon checking your account here on my end, I can see that your pass is already on queue for printing. Once it will be printed, it will be shipped into your mailing address and you will be notified via your email address in your file. Once you received the email notification, then you may expect your passes to arrived within 7 to 10 business days. However, if you needed your pass before it will physically arrive, you always have the option to have it printed at the resort's ticket window.

IF THE PASS WAS RELOADED

Thank you for the wait, upon checking your account here on my end, I can see that your pass was reloaded into your previous physical pass card. Meaning it is still your active pass. So, you will be using the same pass card for this season. However, if you don't have it with you anymore, you always have the option to have your pass printed at the resort's ticket window. Or we can ship you a new one with $4.95 shipping and handling fee.

INQUIRIES HANDLED BY OUR COUNTERPART/OTHER TEAM Lessons

Rentals

Lodgings

F&B / Restaurants

Parkings

(If lessons, rentals if rentals and so on) Lessons are only handled by our in resort team as they are the only one who can access their system. So, you may contact them directly for further assistance. May I know to which specific resort is this for? So, I can provide you their contact number.

(After your guest provided you the resort name) Thank you for the information, please allow me a moment to check their contact number for you. (Once you have the contact number) Thank you for waiting, you may contact directly to (name of the resort) at (phone number).

Guys, if in any case you will receive an inquiry regarding the Flexpay, that they already called up the Uplift and they are directed back to us. Make sure to search the guest account if they already re purchased the new pass under Flexpay.

IF THEY ALREADY PURCHASED A NEW PASS

Thank you for the wait, I can see here on your account that you already purchased a new pass under Flexpay option. So, you have nothing to worry about, I can totally help you on refunding your previous pass. May I have the last 4 digit of your credit card that was used on purchasing your previous pass? ( Note: If the previous pass was also paid/purchased using Flexpay, then tell your guest: We can refund your previous pass, however it can only be done through our support as they are the only one who has the tools for it, so, let me go ahead and send the request now and you may expect the refund confirmation email or receipt to be sent to you within the day or within an hour or 2. Then get the guest information:)

Full Name:

IP Code:

Reason of the Call: Pass refund, guest purchase/upgraded a new pass through Flexpay.

(Then send it to Vail Team GC on your MS Teams and tag at least one supervisor on duty)

IF THE GUEST DID NOT PURCHASE A NEW PASS YET

Thank you for the wait, upon checking here on your account, you haven't purchased a new pass yet under Flexpay. So, you may purchase a new pass now, once you already did purchased, then you may contact us back in order for us to process the refund on your previous pass.

ROL Please follow the steps below in order for you to sign your release of liability.

Log into My Account on epicpass.com or snow.com. Click on "My Account". Navigate to the red box in the upper right corner Action Required. Click Complete Release. FOR DEVO PROGRAM: 970-754-8245 https://www.vail.com/plan-your-trip/ski-and-ride-lessons/category/devo.aspx

COLLEGE PASS https://www.epicpass.com/pass-results/college.aspx

FOR COLLEGE PASS VERIFICATION

In order to activate your pass you need to send in:

A current Fall 2022 schedule showing both your name and your credit hours you're enrolled for. (12 credit hours for undergrad and 6 credit hours for graduate. A copy of your student ID. You can send these to verification@vailresorts.com

IP CODE: NAME OF THE GUEST: REMARKS: AR: DONATION: CC:

EMPLOYEE HR / PEOPLE CONNECT 303-404-1900 For All Vail Employee Inquiries

Contact Telluride Ski Resort by calling (800) 778-8581 or emailing info@telski.com.

Spiel no 2 I'm so sorry for the long wait.

I am really sorry that you are experiencing {Issue}. Let me see how we can resolve it now.

I completely understand your frustration and I apologize for the inconvenience. Let me look into it and fix it for you.

Thank you for waiting. As per checking here on my end, you can call our in-resort lodging team at: 888-403-4727. We do not have an option to apply the discount if it's already booked. Kindly reach them to see if they can still include the discount or should they let you cancel the reservation and book again.

I'm so sorry to hear that you have, . I'm hoping for your fast recovery. May I suggest you reach out to our support agent directly at {Number}?

Thank you for your patience, I am so sorry to keep you waiting.

Can you please give me your {Information} so we can verify your account?

Can you please give me your last 4 digit of your card number so I can place this order for you?

Yes you can do that Michelle however we can only activate one pass at a time so if you consume the other pass you must call us to activate the other one.

We apologize for the inconvenience, but due to the high volume of passes being processed this season, we are currently unable to reissue passes. I'm hoping that our printing department can finish this one by October 1 despite the fact that we still have 50,000 passes in line. You can get in touch with us again on Tuesday next week so that we can process your request.

Unfortunately, partner resorts including Telluride is not included to the Epic Coverage Election and it is only for all Vail owned resorts.

Yes you will be enrolled to Core however your Epic coverage will no longer effective.

So much better if you will decide what day you wanted to ski before Dec 7.

Please note, Epic Coverage elections do not change the access of your pass; they are strictly used to determine refund eligibility and amount should a Qualifying Event occur.

You have an option to leave that as blank , you will be automatically enrolled to Core Seson. That is just for those who have a specific dates on mind.

Upon checking here, you purchased the pass into the duplicate account of your wife that is why the pass of your wife was not mailed. But I already added her in your household and you may see changes within few minutes.

Nothing to worry I will reship another pass for you however I cannot assure that it arrived immediately since we have a high volume of passes being processed this season, in fact we still have 50,000 passes in line. However, if you needed your pass before it will physically arrive, you always have the option to have it printed at the resort's ticket window.

Nothing to worry your pass is on the way.

“Core Season” means the period of December 7, 2022 through April 17, 2023, which shall be deemed to consist of one hundred thirty-two (132) days.

“Priority Day” means one or more days in the Core Season that you may designate for EPIC Coverage protection. The maximum number of Priority Days for each Pass is the lesser of (i) the number of days available on your pass, and (ii) seven.

You cannot track it since we shipped it by batch so the tracking number is for the entire batch not just for your pass. But nothing to worry as long as the address is correct the your pass will surely arrived in your mail.

You're very much welcome! Aside from reshipping a new pass, is there anything else I can assist you with today?

You're very much welcome! Aside from your pass status, is there anything else I can assist you with today?

You're very much welcome! Aside from adding under your household, is there anything else I can assist you with today?

You're very much welcome! Aside from the resorts information, is there anything else I can assist you with today?

Aside from downgrading your pass, is there anything else I can assist you with today?

Aside from the epic 7 day pass, is there anything else I can assist you with today?

Please reach out to the call center at: (970)-754-0005 and they will be able to help you out.

SEVEN SPRINGS RESORT

800-452-2223 866-437-1300 814-352-7777

JACK FROST

Jack Frost Rentals Open Mon-Sun 9am to 4pm (570) 443-8425

NAME: RESORT: LOCATION: ARRIVAL DATE: RETURN DATE: DAYS: MOR, or EVE: SKI OR SNOW: SNOW D P or S: PACKAGE, SKI, HELMET: CC: DEPOSIT: WAIVER:

Chat:

Username: kaitlyn.davis Password: winter

Done. Please check you email for the receipt.

Please do input your credit card in your account so I can purchase this one for you since we are not allowed to get card numbers here in chat.

Jan 2 ALEXA GOODMAN KRUSHNAKU PATEL 2836 jenny lord

Thank you for calling Vail Resorts. This is Jenneth. How can I help you today? Name: DOB: Email add:

Thank you for the information. Please give me a moment to check this one for you, I'll be right back.

Thank you for patiently waiting. Upon checking here

May I know to which specific resort is this for?

May I know what equipment do you want to rent? A ski or a snowboard?

May I know to which specific location would you like to pick up the equipment?

For how many days?

When will you going to pick up your equipments?

Return Date:

Would you like to add Damage Waiver?

its per product and per day and it can only cover damage that can be repaired. Cannot be use if the item was lost.

VRR FACILITY FEE
-it cannot be removed

May I have the last 4 digit of your card please?

Season passes are only handled by a specific department as they are the only one who can access their system. So, you may contact them directly for further assistance. Do you mind if I just transfer you to them?

Confirm that you have the correct Order ID and confirm arrival date and Sale Location before proceeding

Rentals can be secured in 3 ways.

Reserve online through www.epicmountainrentals.com

Reserve through our call center by calling us at (970) 754-0033

Rent as a “walk-in” when they arrive at our shop (This option should be discouraged as guests will not be eligible for a discount and equipment will be available on a first-come first served basis. SAME DAY rentals must be rented as a walk-in)

REFUND POLICY:

-You can cancel up to 24 hours before your reservation for a full refund. Call us to make a change at 970-754-0033 for U.S. reservations or 800-766-0449 for Canadian reservations. If you can, have your confirmation number handy.

WHAT IF I RETURN MY SKIS EARLY?: -We'll refund you for the remaining whole days that you won't use your equipment. Gear returned after 9 AM will be charged for that day.

CAN I PURCHASE MY RENTAL EQUIPMENT BEFORE/AFTER RENTING?

-No, but you can buy skis and snowboards at our affiliated retail locations. Select retail locations also carry gently-used demos or offer a try-before-you-buy program. Find a shop here.

CAN I EXCHANGE MY SKIS?

-Yes, you can swap out your skis any time at any location.

IF I ARRIVE EARLY, CAN WE PICK UP OUR SKIS THE DAY BEFORE?

-Yes, and we welcome it. Pick up your equipment any time after 3 PM and you won’t be charged for that day.

DO YOU HAVE LARGER SIZE SKI AND SNOWBOARD BOOTS?

-We do, up to size 16 for skis and 15 for snowboards. They’re in demand, so reserve your package in advance to make sure they’re available when you need them.

CAN I EXCHANGE MY SKI RENTAL FOR A SNOWBOARD?

-You can. Stop into any location to swap them out. There may be a price adjustment.

CAN I RENT BOOTS WITHOUT RENTING SKIS OR SNOWBOARD?

-You can rent boots by themselves on a first-come, first-serve basis. We don’t take online reservations. They range from USD $15 to $25 per day. If you bring your own skis and want to rent boots with us, your bindings must meet manufacturer safety requirements. To make sure, we’ll run a functionality test. It costs about $30.

WHAT EQUIPMENT RENTALS ARE ELIGIBLE FOR THE 20% EPIC MOUNTAIN REWARD DISCOUNT ON EQUIPMENT RENTALS?

-The following products are eligible for the 20% Pass Holder discount with Epic Mountain Rewards: Demo skis, Performance skis, Sport skis, Kids skis, Demo Snowboard, Sport Snowboard, and Kids Snowboard, Helmets, and Boots. Rental packages (skis or snowboard with boots and a helmet) and Delivery are also eligible for the 20% discount. The discount does not apply to damage waivers or facility fees.

NAME: RESORT: LOCATION: ARRIVAL DATE: RETURN DATE: DAYS: SKI OR SNOW: PACKAGE, SKI, HELMET: CC: DEPOSIT: WAIVER: FACILITY FEE:

Epic Mountain Rentals | Ski Rentals | Ski Rental D | Epic Mountain Rentals Rent premium ski and snowboard equipment with expert advice and personalized gear selection. Pick up from any of our 100+ shops or book delivery to you.

call phone: 970-754-0033 (US) call phone: 800-766-0449 (CAN) Email: info@epicmountainrentals.com

EMPLOYEE RESERVATION: -Employee rentals are walk in only

If the guest is enrolled in a snowboard lesson together with the snowboard package and wants to extend the rental for the equipment alone, can we do it here on our end?

-We cannot, the ski school can extend it, or we can make a separate reservation.

DELIVERED USING GUEST CONNECT TOOL

Agents, have to select an arrival date above sale location

You will need to have a return date entered along with time frame (time of delivery)

You have to then input the same arrival date below and all other delivery details, including phone, address and time of delivery.

The rental products will then load after all of that information is entered, it will show up blue "ADD Line Items".

Is there a delivery option available at Telluride Resorts? -There is not, Telluride does not do deliveries

Do Breck resorts provide complimentary rentals to anyone who are 70 plus years old?

-no we do not offer complimentary rentals

Employee -Walk in only

RETURN your rentals on this day. Or, drop off before 9 AM the next day to avoid being charged for that day (not applicable in the following states and resorts – PA, OH, MI, MN, IN, MO, WI and at Crotched, Wildcat or Attitash). If you’re having your equipment delivered, ask us during your appointment about how to return your gear.

PREMIUM SERVICES INCLUDES:

Shoe Storage Available Leave your shoes or boots at the shop while you’re on the slopes.

Overnight Storage Available We’ll store your skis at your original pickup location so you don’t have to haul them to and from your hotel. Skis only.

On-Snow Valet Available Leave your gear on the hill and pick it back up the next day. Ask a team member for pricing.

Heated Boots Available Ask a team member about upgrading to heated boots when you pick up your gear.