SCRIPT

"You are connected with Selling Partner Support, I/we are unable to hear you." (pause and wait for reply)

"I request that you repeat your concern, as your line is not clear."

Closing: "Thank you for contacting Amazon Selling Partner Support. I will now disconnect this call as the selling partner’s line is mute."

"Since this call remains on hold and we continue to be disconnected, I am releasing this call as per our standard operating procedure. Thank you for calling Amazon Selling Partner Support."

Warning 1: "Hello, is anyone on the line?" (pause and wait for reply)

Warning 2: "I’m sorry but you're not audible."

Closing: "Thank you contacting Amazon. I am now releasing this call because I cannot hear you."