Payment

( The seller is requesting an assistance regarding on their Account ) * Resolved

Hello from Amazon Selling Partner Support, I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are requesting an assistance regarding on your Account. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution.

As per checking our resources, the money is being held due to It is a normal part of selling on Amazon to see funds in the account level reserve on your Payments report. It is the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations not covered by Delivery date-based reserve policies.

The delivery date payment policy is applied to seller account based on their account registration date, or account reactivation after dormancy. This policy is also applied temporarily for sellers who miss their performance targets. All seller accounts that completed registration on or after June 30th, 2016 use the Estimated Delivery Date (EDD) reserve policy.

Our Seller Performance team can consider migrating older seller accounts to the new EDD policy. Under the new Estimated Delivery Date (EDD) policy, the profits from each of your orders are in reserve for seven days after the carrier confirms delivery.

The funds are added to your available balance after the 7-day period. Your available balance can be disbursed as a payment on the next settlement date.

We are unable to make exceptions to this policy. If you have funds in reserves, it will appear in the Account level reserve section of the Statement View tab on your Payments report.

For more information, you may visit this Help page below:

Learn more about the Estimated Delivery Date policy https://sellercentral.amazon.com/gp/help/201714160

Learn more about Unavailable Balances https://sellercentral.amazon.com/gp/help/200136810

Learn more about delivery date-based reserves https://sellercentral.amazon.com/gp/help/202124090

It was a pleasure assisting you today, have a nice day ahead!

🍦 Critical Information: The seller is requesting an assistance regarding on their Account. 🍦 PWF followed: Account Balance Balance and Payments Missing, Delayed or Incomplete Payment 🍦 TOOLS/SOP used: Seller central: https://sellercentral.amazon.com/payments/dashboard/index.html/ref=xx_payments_dnav_xx 🍦 Transfer/PAA Reason: N/A 🍦 Seller Dissatisfaction: Frustrated 🍦 Andon Reason: Case Review