call flow late arrival

late arrival

thank you for calling 1800flowers.com how may I assist you today im sorry your gift arrived late.I would like to make this right for you

May I have your order number or phone number you used to place the order

to make sure I got it correctly the order number is.....is this correct?

thank you,pls give me a moment to pull up the order for you

thank you.i was able to pull up the order and to verify may I have your name and your reciepients name pls.

thank you Samantha for verifying your name You mentioned that the expected date was on dec 28 right

May I please place this call on hold for 2 minutes to further review your order thank you please stay on the line

thank you for patiently waiting I have reviewed your order and we were able to deliver the order on the 27th of dec.

Have you spoken to the receipient

Since your gift arrived later than the expected date,heres what im going to do. ill process a redelivery and 15$ savings pass that you can use on your next purchase Alright pls give me a moment to process the savings pass for you May I confirm the email add is... Thank you sam I have processed the 15$ Savings pass to be sent to your email pls expect it to receive within the week is there anything else that i can assist you with thank you for calling 1800flowers.com this is Rizza have a great day

sales with passport

please allow me to assist you in making sure that your sister special day I one she will never forget

thank you for calling 1800flowers.com how may I assist you today Can I have your name phone number and zip code

im sorry to hear that but since you got me on the line id be happy to assist you.for verification process can I have your full name and phone number.what abt your recipients name and phone number.

can I have the order number or phone number you used to place the order pls

thank you for your patience i was able to pull up the order and may i have your name and your reciepients name and the delivery date of your gift

thank you for verifying your order samantha.would you mind if i place this call on hold for a minute or two while i review your order?

confirm the order