Cancel Order dead-end: Shipped

We got the details now. The previous representative submitted a request for cancellation, somehow, before it got approved, the order status turned into shipped.

Please be advised that once it is shipped, we can no longer modify the order details. On the other hand you have these options:

1. Kindly decline or not accept the delivery, it will return to us and the refund will be processed.
2. Accept the package, return the device to us via store, then once the warehouse fully scanned it, refund will be processed.

May we know which options you would like to consider, please?

↓decline the package

Thank you for informing us of your decision, Jeremy. We apologize for any inconvenience caused. Your refund will be processed automatically to the card ending in 5823 once the return is complete, typically within estimated two weeks: one week for the return process and one week for the refund, depending on your bank.

We appreciate your patience. If you have any questions or need assistance, feel free to ask. I'm here for you