I appreciate you for waiting! As per checking, I could see here that there's a modernization on the area with the ticket number of XXX If you don't mind me asking, may I ask if you can please try to reset networking setting and restart the device, please?

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

If you encounter the same issue, don't hesitate to message us immediately. I am still here with you, just update me regarding with your data connection.