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Hi Stephanie! Thank you so much for being a DashPass member since May 2024 and one of our most loyal customers. We truly appreciate you! My name is Vienna with DoorDash support. How can I make your day easier today?

Hi Stephanie! Thank you so much for being one of our most loyal customers. We truly appreciate you! My name is Vienna with DoorDash support. How can I make your day easier today?
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I completely understand where you’re coming from on this. Rest assured, I will use every resource I have to make sure we get this resolved for you effectively.

I completely understand where you’re coming from, and I know how frustrating this situation must be. Please be assured that I am committed to doing everything I can to resolve this for you as quickly as possible.

I sincerely apologize for the trouble you have faced today. We always aim to provide much better service than this, so please know that I am dedicated to making things right for you immediately.

I sincerely apologize for the frustration this has caused. This experience certainly doesn't reflect the high standards we strive for, and I am committed to making it right.

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To ensure I provide the most accurate assistance, could you please provide the name of the store for this order?

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Thank you for providing those additional details; they are very helpful. Please allow me a moment to review this information so I can provide you with the best possible assistance.

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To ensure I provide you with the most accurate information or solution, please give me 1–2 minutes to consult my resources. I’ll be right back with an update.
I want to make sure we get this right for you. Allow me just a moment to check my resources so I can offer you the best assistance.

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I totally understand where you are coming from on this, and at the moment, I am double-checking every option that I have for this order of yours. I’ll be right back with an update.
I totally understand how you're feeling right now, and rest assured I will do my best here regarding your concern.

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I’m still working on this for you! Please give me just another 1–2 minutes to finish checking my resources. I’ll be right back.