angery prepaid

N/A, 11 Nov. 2024 , 04:42am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent]

Visitor, 11 Nov. 2024 , 04:42am cancel auto payment

T-Mobile, 11 Nov. 2024 , 04:42am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read]

T-Mobile, 11 Nov. 2024 , 04:42am [Rich Content] [Read]

Visitor, 11 Nov. 2024 , 04:42am Yes, I am a customer!

T-Mobile, 11 Nov. 2024 , 04:42am One moment [Read]

T-Mobile, 11 Nov. 2024 , 04:42am [Rich Content] [Read]

T-Mobile, 11 Nov. 2024 , 04:42am Transferring you to one of our live representatives who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Visitor, 11 Nov. 2024 , 04:42am cancel autopayment

Ericajoy, 11 Nov. 2024 , 04:43am Hi Yechan! This is Erica from T-Mobile Messaging, I’m here to help. I understand that you are contacting regarding autopay, let's work on this together. [Read]

Visitor, 11 Nov. 2024 , 04:44am cancel my autopayment

Ericajoy, 11 Nov. 2024 , 04:44am If you don't mind me asking, may I know the reason for this request? [Read]

Visitor, 11 Nov. 2024 , 04:44am and woner if I could receive a refund for the credit

Visitor, 11 Nov. 2024 , 04:44am the auto payment started this month even if I paid the plan from this month

Visitor, 11 Nov. 2024 , 04:44am Please refund and cancel it

Ericajoy, 11 Nov. 2024 , 04:46am Got you on this, Yechan. [Read]

Visitor, 11 Nov. 2024 , 04:46am can you refund and cancel it?

Ericajoy, 11 Nov. 2024 , 04:48am First, I have here the steps to cancel your autopayment for a prepaid account:

-Log In to Your Account:

Go to the T-Mobile website and log in to your account.
-Navigate to Auto Refill:
From the home page, select "Auto Refill."
-Cancel Auto Refill:
Follow the prompts to cancel the Auto Refill setup.
-Confirm Cancellation:
Ensure that you receive a confirmation that Auto Refill has been canceled. [Read]

Ericajoy, 11 Nov. 2024 , 04:48am Please let me know how it goes on your end, okay? [Read]

Visitor, 11 Nov. 2024 , 04:48am okay let me try

Visitor, 11 Nov. 2024 , 04:48am dont leave me

Visitor, 11 Nov. 2024 , 04:49am dont leave this chat

Ericajoy, 11 Nov. 2024 , 04:49am No worries! I'll be here. [Read]

Ericajoy, 11 Nov. 2024 , 04:52am Regarding the refund, I'm afraid we are unable to process that here in Messaging. But no worries, you mentioned that you paid for this month and the autopay also deducted charges to your card. Rest assured that it is consumable and the next bill is covered also. May I know if you have questions on this? [Read]

Visitor, 11 Nov. 2024 , 04:52am I couldnt find the the auto fill

Visitor, 11 Nov. 2024 , 04:53am I dont understand this happen to me because the mobile agent (offline) explained that it automatically charged once the next month comes

Visitor, 11 Nov. 2024 , 04:54am its not allowed to cancel

Ericajoy, 11 Nov. 2024 , 04:56am I see. [Read]

Visitor, 11 Nov. 2024 , 04:56am i did the cancellation

Ericajoy, 11 Nov. 2024 , 04:56am Thanks for the update! [Read]

Visitor, 11 Nov. 2024 , 04:56am refund my credit

Visitor, 11 Nov. 2024 , 04:56am Please

Ericajoy, 11 Nov. 2024 , 04:59am That's great that you processed the cancellation your end, Yechan. However, with the refund, you can work with our Prepaid department because we have limited tools and resources for this concern. [Read]

Visitor, 11 Nov. 2024 , 05:00am let me connect with them

Visitor, 11 Nov. 2024 , 05:00am and you can share email address too

Ericajoy, 11 Nov. 2024 , 05:01am Sure thing! You can contact Prepaid Care at 1-877-778-2106, rest assured that they would offer all the help to get this resolved. Aside from this, do you have anything else for me? [Read]

Visitor, 11 Nov. 2024 , 05:01am email adrress?

Visitor, 11 Nov. 2024 , 05:02am I dont have enough time to wait and call the number

Visitor, 11 Nov. 2024 , 05:02am what is your name and title?

Visitor, 11 Nov. 2024 , 05:02am I gotta report you all if the payment goes again

Ericajoy, 11 Nov. 2024 , 05:05am We don't have an email address for that. Please know that I am in my best interest to provide you the help for this concern. And as I mentioned earlier, that since there was two payments, the next bill is also covered because it is consumable. [Read]

Visitor, 11 Nov. 2024 , 05:05am I dont want to use tmobile at all

Visitor, 11 Nov. 2024 , 05:05am it doesnt still work in my workplace

Visitor, 11 Nov. 2024 , 05:07am Let mel save your ID

Visitor, 11 Nov. 2024 , 05:07am Ericajoy

Ericajoy, 11 Nov. 2024 , 05:07am This is not the experience we want you to have, apologies that your expectations has not been met. Rest assured that the Prepaid department can offer further assistance with our concern. [Read]

Ericajoy, 11 Nov. 2024 , 05:11am If there’s nothing else, we’ll go ahead and close the chat, but we are always here at your convenience.

Again, I'm Erica from T-Mobile, so happy we were able to help. Have a great rest of your day! [Sent]