when you are processing a consumer compliant, put customers first by ensuring you are delivering value and quality service by listening to the customer and taking action by documenting their complaint.

WHAT IS A COMPLAINT?
a complaint is a written or verbal expression of dissatisfaction by a consumer about an Equifax product, service, or practice

complaints channel:
- CFPB portal
-better business bureau
-attorney general
-phone
-email
-social media
-mail
-in person