DISCONECTION WITHOUT EDF As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 22/07/2026. NOTICE PERIOD **Standard Without EDF** As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 11/07/26. Since your account is still within contract, an estimated early termination fee of £41.56 will be applied from the disconnection date until the end of your contract. All clear on this? **With EDF** As you are requesting to have all services disconnected, a 30-day notice applies and the disconnection of the services will be on 15/07/26. Since your account is still within contract, an estimated early termination fee of £XX will be applied from the disconnection date until the end of your contract. Your request has now been completed and just to summarise, your services will be disconnected on 17/07/26 and your next bill will be £12.44 which will be due on 28/07/26. Your request has now been completed and just to summarise, your services will be disconnected on 23/06/26. Once your services are disconnected, a final bill will be produced which will be a credit of £30.01. It will be refunded to you within 45 days after the disconnection and will be back to your bank account. Disconnection for Bundles Your request has now been completed and just to summarise, your services will be disconnected on 16/05/26 and your next bill will be £79.05 which will be due on 02/06/26. Once your services are disconnected, a final bill will be produced which will be a credit of £59.92. It will be refunded to you within 45 days after the disconnection and will be back to your bank account. ----------------------------------------------------- If may return As you’re closing your account, we’ll need your Virgin Media equipment returned. We’ll send pre‑paid packaging—just pack the items, attach the label, and drop them off at your nearest Collect+ point: https://www.yodel.co.uk/store-locator If the equipment isn’t returned, a replacement charge of £XXX may apply. If you haven’t received the return kit within 10 days, please use this link to request another: https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack All clear with this? ------------- if no return Just a quick reminder—please dispose of your equipment responsibly. You can find your nearest recycling point here: https://www.recyclenow.com/recycling-locator Alternatively, you can text us on 0753 305 1809 and our team will get back to you. We’re available Mon–Fri 7am–11pm, and Sat–Sun 8am–8pm If you’re unable to dispose of the equipment, we can send free packaging for you to return it, and we’ll take care of the rest. ------------ If the equipment isn’t returned, a charge may apply. ------------ To summarise, your services will be disconnected on 17/07/26. There is a pending payment of £104.51 due on 29/06/26. Once your services are disconnected, a final bill of a £12.44 due on 28/07/26. *******************MANDATORY***************** ***Additional script for Volt Bundles Disconection*** Just to let you know, if you have an O2 SIM linked to your account, it won’t be affected. For any changes, please contact O2: https://www.o2.co.uk/contactus If you don’t have an O2 SIM, please ignore this message -------------------- When you leave Virgin Media, you’ll still have access to your email 📧 (Virgin Media/NTL/Blueyonder) for 90 days after your account closes, giving you time to switch to a new address. Is that okay? --------------------------------------------------------------- Just so you know, if you switch to a new provider using the One Touch process, your Virgin Media services will end on the same day as your installation—as long as it’s before your agreed disconnection date. This avoids any service disruption or overlap in billing. Do you have any questions? -------------------------- You'll receive an email containing useful information regarding your disconnection request and next steps. For any queries or help you may need in the future, please visit virginmedia.com/help. ++++++++++++++++ Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with? ++++++++++ You're very much welcome, appreciate you staying until the end of the conversation. We value your feedback, again my name is Claire, please take a moment to complete our survey based on how I assisted you today. Take care Andrew. 👋 -------------- UPGRADED: Quick reminder: please dispose of your equipment responsibly. Find your nearest recycling point here: https://www.recyclenow.com/recycling-locator ------------\ 📩 Alternatively, text us on 0753 305 1809 and our team will get back to you. 🕒 Hours: Mon–Fri (7am–11pm) | Sat–Sun (8am–8pm) ------ If you can’t dispose of the equipment, we can send free packaging—just return it to us and we’ll handle it for you. --------- We’ll need your Virgin equipment returned. We’ll send a pre‑paid pack—just box it, attach the label, and drop it at your nearest Collect+ point: https://www.yodel.co.uk/store-locator -------------- If you don’t receive the return kit within 10 days, please request another here : https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack All clear with this? -------------- ---------- Perfect—you’ll receive a confirmation email within the next couple of hours.------------ ======== If you have an O2 SIM linked to your account, it will remain unchanged. For any changes, please contact O2: https://www.o2.co.uk/contactus. If not, you can ignore this message. ---- Need help? Visit virginmedia.com/help. Manage your account anytime at virginmedia.com/myvirginmedia to view bills, make payments, set up direct debit, and more. Everything’s set now. Is there anything else I can help you with?