Please find major points that we discussed in our team huddle on 29 Sept.



1. Brand Protection Non-Auto Reinstate Rule - If seller is saying that his product is not related to the brand or provided any documents to reinstate the ASIN, follow the correct PWF process and raised ticket for the reinstatement review instead of resolving the cases.




2. If seller's concern was not clear and there is no seller comment or notes in Paragon Workflow annotation, then ask the seller to elaborate the concern instead of providing any random resolution.




3. Password reset concern - We have PWF for the password reset concern, please use the existing PWF and if tool is not working and you are asking your Supervisor or SME's to reset the password, then please make sure to ask them to annotate in your cases that they have reset the password for the seller.




4. SIV Issue - SOP - Seller Identity Verification FAQ, has been updated and now it covers the seller query that my country is not available. Do follow the SOP for such queries from now onwards.