NUISANCE CUSTOMER

If you get such customers, please use the following recommended verbiage:  Note: Usually replace the X's with "panties" "bras" etc. 

“I do recommend you browse the site for xxxxxx options. Chat is for product, order and website inquiries. If you have a question about a specific item, I am happy to help with that!”

“I know that you are excited to shop our products. I have shared several recommendations to help you get started with placing an order. Please continue to browse our website. If you need further assistance with placing an order, please call 1-800-411-5116 or chat back in!”

“I recommend that you take some time to shop our site as live chat is only able to assist you with order, product and website inquiries. We are unable to personally shop with you, however you can contact us at 800-888-1500 to speak with one of our fantastic fashion consultants for assistance with shopping!”

PROFANITY 

I do understand your situation. Please be advise that we don't allow to use profanity words, if you keep using it I will disconnect the chat.

I just want to let you know that we don't tolerate profanity words here and I can always disconnect/end this chat.

I understand your frustration with this situation and I am going to do my best to help you. I’d like to continue this conversation but would ask that we communicate in a respectful manner so that we can work to find a solution.

I truly understand your concern XX, but unfortunately, we cannot tolerate the kind of language you are using right now.

VOC COMMENT
Need to end the chat. A customer is using foul language that is being aggressively directed toward me.


ABUSIVE
Also, we regret to notify you that, at this moment, we are unable to fulfill any further gift card requests after giving them due thought. As a thank you for your loyalty, we have been happy to help with claims in the past, however we have noticed a noticeable increase in the number of these requests.

We must not allow exorbitant claims in order to preserve a just and long-lasting system for all of our esteemed clients. We sincerely appreciate your understanding and look forward to providing you with our products in the future.

Thanks for waiting! Upon checking, we have already sent you 3 replacement packages, and you are reaching out to us with the same reason. We apologize for any inconvenience caused. I will be escalating your account for further investigation to verify why all packages that arrive at your shipping address are always damaged. We aren't able to accommodate your request this time due to the multiple requests. We take this seriously, and we will take action to maintain a fair and sustainable environment for our business and loyal customers.