12/23 holds - JENN

1003735850 - Working on holds / No active holds / No further action needed

4291186358 - Working on holds / No active holds / No further action needed

1004567443 - Working on holds / Holds grayed out / No further action needed

1004668827 - Working on holds 308&207 // Contacted customer / Routed to voicemail / Sent email/ 1st attempt / Unresolved hold

3041192619 - Working on holds / No active holds / No further action needed

1003926242 - Working on holds / No active holds / No further action needed

1003779418 - Working on holds / No active holds / No further action needed

1004432529 - Working on holds / No active holds / No further action needed

1004461288 - Working on holds 809 SI / Item unavailable / Contacted customer / Routed to voicemail / Sent email / 1st attempt / Unresolved hold

5411186139 - Working on holds / Holds grayed out / No further action needed

1003731470 - Working on holds / No active holds / No further action needed

1004188061 - Working on holds / No active holds / No further action needed

1003598786 - Working on holds / No active holds / No further action needed

7211179039 - Working on holds 204: ITEM SOLD OUT / Contacted customer / Spoke with customer's husband "Jerry" / Asked to send email to check with wife if they will agree to the change item / Email sent / Please wait for customer's response / Unresolved

1004164406 - Working on holds / No active holds / No further action needed

1003882445 - Working on holds 207 : No inventory to meet customer requested date // Month club affected (September)// Future Dated// Skip holds

1004818366 - Working on holds 838: Age verification required // Future Dated // Skip holds

1003717915 - Working on holds / Holds grayed out / No further action needed

7211162486 - Working on holds / Holds grayed out / No further action needed

1004519507 - Working on holds 302: Wrong address // Customer requested to change address // Shipped status / Placed a replacement request #1005056097 / Resent confirmation / Resolved hold

1003776487 - Working on holds / No active holds / No further action needed

1004224545- Working on holds / No active holds / No further action needed

1004678942 - Working on holds / No active holds / No further action needed

1003559606 - Working on holds / No active holds / No further action needed

3111166163 - Working on holds / No active holds / No further action needed

1004225402 - Working on holds / No active holds / No further action needed

1004967556 - Working on holds 308&207 / SEE PREVIOUS NOTES / Previous agent contacted the customer recently / Wait 24 hrs to call again / Unresolved