Shared note

Contact Date Time: 2023-01-09 21:27 Contact Type: Calls VOC Selected: Social Issues (PL), Clothing, Marks on Clothing Product Type: Home Appliances Model: FWV1128BTSA.ABLQPUK Purchase Date: 2023-01-03 Description: The customer reported discovering dark gray stains on their garments after completing a wash cycle. They attempted to resolve the issue by using the Super Clean and Hot cycles, as well as switching detergents, but the stains persisted. The customer emphasized that the washing machine is well-maintained and cleaned after every use. They inspected the unit for potential causes, such as mold, grease, or dirt, but found no visible issues. Additionally, the washer is functioning normally, with no unusual noises, vibrations, or error messages. Despite their efforts, the problem continues to damage their light-colored clothes, with the customer already discarding some stained items. They are seeking a solution to address the recurring issue and prevent further damage to their garments. History: No previous repairs Troubleshooting: Customer did super clean, hot cycle and tub clean. Customers change their detergent. The stain keeps on appearing to every clothes they were washing. Checked the dispenser and gasket no signs of molds or dirt that can cause the gray stains. Putting normal loads on the washer. Issue persists. Customer Request: Investigation Agent Actions: Raise for VOC, PL and Requested Repair Next Step: Inspection to be carried out. Customer Reaction: Disappointed