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💬DISCONNECTION HOLD SCRIPTS

  1. Please bear with me while I start processing your disconnection request.
  2. Thank you for waiting — I’m reviewing your cancellation details now.
  3. I’m just pulling up the disconnection options available on your account.
  4. One moment please while I check the next step in the disconnection process.
  5. I appreciate your patience while I update your request in the system.
  6. Please stay connected while I continue setting this up for you.
  7. I’m just confirming the required steps to complete your disconnection.
  8. Thanks for holding on — I’m working through your request now.
  9. I’m currently progressing your disconnection order.
  10. Please bear with me while I finalise this stage of your request.
  11. Thank you for waiting — I’m making sure everything is aligned correctly.
  12. I’m just taking a moment to review the account before proceeding.
  13. One quick check on my end before we move forward.
  14. I appreciate your patience while I continue with this process.
  15. I’m just ensuring all the correct details are captured.
  16. Please hold on briefly while I complete this step.
  17. I’m working on the system update for your disconnection.
  18. Thank you for staying connected — I’ll be right back with an update.
  19. I’m just moving to the next stage of your request now.
  20. Please bear with me while I complete the backend checks.
  21. I’m progressing your request step by step.
  22. Thank you for waiting — everything is moving along nicely.
  23. I’m reviewing the information before confirming the order.
  24. One moment please while I continue processing this for you.
  25. I appreciate your patience as I work through this.

🔵 DISCONNECTION HOLD SCRIPTS (26–50)

CONTRACT / NOTICE / EDF RELATED

  1. I’m just checking your contract status to guide the disconnection correctly.
  2. Thank you for waiting — I’m reviewing the notice period details now.
  3. I’m confirming how the notice period applies to your request.
  4. Please bear with me while I check any applicable charges.
  5. I’m reviewing the account terms linked to the disconnection.
  6. Thanks for holding — I’m checking whether any fees apply.
  7. I’m just validating the notice requirements on your account.
  8. Please give me a moment to review the contract information.
  9. I’m ensuring the correct disconnection rules are applied.
  10. Thank you for your patience — I’m confirming the next available dates.
  11. I’m checking if your account qualifies for any adjustments.
  12. Please hold on while I review the cancellation conditions.
  13. I’m confirming the correct notice handling for you.
  14. Thanks for waiting — I’m aligning the dates with the policy.
  15. I’m just double‑checking the contract timeline.
  16. Please bear with me while I finalise this part.
  17. I’m reviewing the system guidance for this request.
  18. Thank you for staying connected — I’m almost done with this step.
  19. I’m making sure everything is applied accurately.
  20. One moment while I verify the account terms.
  21. I appreciate your patience while I complete this check.
  22. I’m confirming the correct disconnection setup.
  23. Please hold on briefly while I complete this validation.
  24. I’m reviewing the details carefully before proceeding.
  25. Thanks for waiting — I’ll move on to the next step shortly.

🔵 DISCONNECTION HOLD SCRIPTS (51–75)

DI WORK ORDER / SYSTEM / BE SCREEN

  1. I’m now placing the disconnection work order on your account.
  2. Please bear with me while the system processes your request.
  3. Thank you for waiting — the system is updating now.
  4. I’m just waiting for the order to generate on my screen.
  5. Please stay connected while the system completes the update.
  6. I’m reviewing the BE screen to confirm the changes.
  7. Thanks for holding — the work order is being applied.
  8. I’m checking the confirmation status in the system.
  9. Please bear with me while everything syncs correctly.
  10. I’m just making sure the order has gone through successfully.
  11. Thank you for your patience — nearly there.
  12. I’m validating the order details now.
  13. Please give me a moment while the backend updates.
  14. I’m reviewing the system confirmation carefully.
  15. Thanks for staying connected — I’m almost done.
  16. I’m checking that the order reflects correctly.
  17. Please bear with me while I complete this step.
  18. I’m just confirming the disconnection status.
  19. Thank you for waiting — the system is responding now.
  20. I’m reviewing the final system update.
  21. Please hold on while I finalise the order.
  22. I’m ensuring everything is correctly recorded.
  23. Thanks for your patience — this will be done shortly.
  24. I’m confirming the work order completion.
  25. One final system check before we proceed.

🔵 DISCONNECTION HOLD SCRIPTS (76–100)

BILLING / EQUIPMENT / FINAL RECAP

  1. I’m reviewing the billing details linked to the disconnection.
  2. Please bear with me while I check the final bill timing.
  3. Thank you for waiting — I’m confirming the billing summary.
  4. I’m checking if there’s any credit or adjustment due.
  5. Please hold on while I review the bill breakdown.
  6. I’m confirming how the final charges will appear.
  7. Thanks for your patience — I’m reviewing the billing screen.
  8. I’m just checking the refund process, if applicable.
  9. Please bear with me while I confirm the billing dates.
  10. I’m reviewing the equipment return details now.
  11. Thank you for waiting — I’m arranging the return information.
  12. I’m checking how the return pack will be issued.
  13. Please hold on while I confirm the next steps.
  14. I’m preparing a summary of everything we’ve arranged.
  15. Thank you for your patience — I’m almost ready to recap.
  16. I’m reviewing all details before sharing the summary.