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Hi , this is Kim from T-Mobile, how may I help you? 

 
Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  



Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  



Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  



Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  



Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  



Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  



Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  



Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  




Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document:  




Customer Name:  
Customer type: 
(FTC- First Time Chatter, SMS Chatter, Escalated Concern/Multiple contacts) 
BAN:  
MSISDN:  
Convo ID:  
Concern:  
Resolution:  
c2 Document: