Phone Exchanges

PHONE EXCHANGE PROCESS

CC: Returns and Exchange SC: Phone Exchange VOC COMMENT: Exchange - (new order number) Case Resolution: Place new order Add Transaction: (order Number)

ACKNOWLEGEMENT

I totally understand you have to contact us in regards with your item you want to exchange in size/color. I'll be more than happy to help you.

May I have the size/color for this exchange please?

Please wait 1-2 minutes to check the availability of your item.

Return/Exchange the Item

You can return/exchange your items at your local Victoria’s Secret store in the US. You can also make your return by mail and receive your refund within 14-21 business days. If you make your return within 30 days, you will receive your refund back to your original form of payment. You are able to print a free return label to do this at https://www.victoriassecret.com/us/account/orders/returns.

RESOLUTION:

I have successfully matched the price and waived the shipping on your order and your new order total is $____.

Thank you for patiently waiting. I have successfully exchange your item. You will also receive an email confirmation within an hour. The total amount for your order is $__. The packaged will be delivered on (PDD), and here's your order number ____.