AIP

Mastiff-part of sales console,relevant to cx AI did not accept offer,they cango to email and lcick the link to take advantage of sales offer once click ,generated to sales of rep

cx accept sales offer, then submit, new page will open like so sl info tab, status to completed to close or make it done make sure amount is correct

explain the email ,decline ,make cx aware you will send email to make sure you have the sales offer

platinum-cx who use old printer to get new printer upfront as lease (need to sign up on ii within 30 days) not offered anymore

all in plan-offer on ii comes with printer pre enrollment
cx will choose printer applicable to them, after that they can receive the printer in next business days

sales offer>sales console>if accepted, offer result ,select then submit> sales creation, make sure amount and offer if correct>change status to completed>close

decline: choose on the dropdown for reason>submit email will be sent to cx ,sales offer is still included >offer email consent: yes

make sure you record it correctly

training part 1

use name smile while talking be personal rapport building question

build rapport

pre call smile

AIP words- lack in period

hp aip-printer with ink subs platinum before,after 2 yrs,cx can keep printer on aip, after 2 yrs, they can upgrade their printer (renting/leasing the printer- ) Running out of supplies/ saving 50% - ii printer produced 5 yrs ago will not work well anymore, not the same with upgraded printers printer oow,need to pay for tech fee make cx life easier can process printer in next business days price varies per printer (printer should be selected first, will show up plan) ask cx how they will use printer to recommend right printer after enrollment, cx will receive printer on next business day when cx will sent printer, will receive printer box for return cx can create acc , 1hp aip 1acc will be given 14 days grace period to fix cc issue cancellation printer sent back w/in 30days, refund willbe provided cancellation after 30 days, refund varies make sure rep is connected to cx to get order number to make the sales be valid rollover everytime cx has unused pages will be carried on their next bc cx received replenishment, cx received envelope as well cx not returned the printer ,it will not work need to enroll to another acc to have a new subs ink will still followshipment options cannot nerolled oh hp aip if cx has existing acc trial period 30 days