65038

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM: N/A WO: N/A QUERY: RESOLUTION: BE: N/A

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Hi there, thanks so much for waiting, I'm just taking a look at your account, I'll be back with you ASAP. 😊

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Can you please confirm your full name as it appears on the Virgin Media account? (You'll find this in your account or within the app).

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Could you please provide your preferred mobile number and email address so we can update our systems and have the most up-to-date contact details for you?

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I can see that you shared your email address and mobile number with the BOT earlier. Can I just confirm if these are still your updated details?

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Thank you for patiently waiting. Upon checking your account, I've seen offers that you might want to consider. Here are the details:

Option 1: For just a total of £X per month (£X for your media and £X for O2 sim) on a new 24-month contract, you’ll enjoy XX Mbps, great for your usage, along with XX TV channels and XX landline services. Additionally, this package includes an XXGB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Option 2: For just £X per month on a 24-month contract, you’ll receive XX Mbps internet, XX TV channels, and XX landline services. This package is also suitable based on your account usage.

Let me know what you think?

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Thank you. The nearest package based on your budget would be:

Option 1: For just a total of £X per month (£X for your media and £X for O2 sim) on a new 24-month contract, you’ll enjoy XX Mbps, great for your usage, along with XX TV channels and XX landline services. Additionally, this package includes an XXGB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Option 2: For just £X per month on a 24-month contract, you’ll receive XX Mbps internet, XX TV channels, and XX landline services. This package is also suitable based on your account usage.

What do you think?

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We value your feedback, again my name is XX, please take a moment to complete our survey based on how I assisted you today. Take care XX. 👋

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It appears you have left this chat session as I have not received a response. For further assistance, please re-join chat at a more convenient time where we will be happy to help.

I will now end this chat session and please take a moment to complete our survey based on how I assisted you today. Have a great day. 👋