3b675d80-2f6f-452c-be3d-fb8c7c7473fe N/A, 13 Oct. 2024 , 09:01pm Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent] Visitor, 13 Oct. 2024 , 09:01pm Hi I wanted to see about free wifi connection on international United as it says most plans cover it T-Mobile, 13 Oct. 2024 , 09:01pm Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read] T-Mobile, 13 Oct. 2024 , 09:01pm [Rich Content] [Read] Visitor, 13 Oct. 2024 , 09:02pm Yes, I am a customer! T-Mobile, 13 Oct. 2024 , 09:02pm One moment [Read] T-Mobile, 13 Oct. 2024 , 09:02pm [Rich Content] [Read] Visitor, 13 Oct. 2024 , 09:02pm My device's internet T-Mobile, 13 Oct. 2024 , 09:02pm [Rich Content] [Read] Visitor, 13 Oct. 2024 , 09:02pm I want to chat with live support T-Mobile, 13 Oct. 2024 , 09:02pm [Rich Content] [Read] T-Mobile, 13 Oct. 2024 , 09:04pm [Rich Content] [Read] T-Mobile, 13 Oct. 2024 , 09:04pm Thanks! A live representative will be with you shortly. [Read] Info [Automated], 13 Oct. 2024 , 09:04pm Wait times are longer than normal, a representative will be assigned as soon as they are available. [Read] Marjorie, 13 Oct. 2024 , 09:15pm Hi, Hollie. This is Marj from T-Mobile, I'm happy to help take care of double checking this for you! Just for us to be on the same page, you are planning to travel outside the US, correct? [Read] Visitor, 13 Oct. 2024 , 09:17pm Yes to Italy Marjorie, 13 Oct. 2024 , 09:19pm Thanks for confirming. No problem. I'm sure we can have this checked for you. May we know how long as well you are planning to stay there, for us to check further details to confirm, please? [Read] Visitor, 13 Oct. 2024 , 09:19pm I leave Tuesday night at 6pm EST and return on Sunday at 4pm EST Marjorie, 13 Oct. 2024 , 09:25pm Thank you for letting us know that [Read] Visitor, 13 Oct. 2024 , 09:26pm Hi I wanted to see about free wifi connection on international United as it says most plans cover it. And my work informed me if I have Tmobile I get free wifi in flight is that true? Also, can you send me instructions for how to connect with using both Marjorie, 13 Oct. 2024 , 09:28pm Thank you so much for letting us know your questions. No worries, we're working on it and double checking the details for you. Can I have 3-5mins for this, please? [Read] Visitor, 13 Oct. 2024 , 09:29pm Of course Marjorie, 13 Oct. 2024 , 09:34pm I appreciate your kind patience here, Hollie. Thank you for patiently waiting, as per carefully checking here you have an International Roaming feature on your rate plan (Magenta 55+), and you may see below your service coverage while you are in : Data - Unlimited Text - Unlimited High-Speed Data - 5 GB Call - $0.25 per minute All you have to do is turn on Data Roaming. To turn it on, kindly dial in your device dial pad: #766# or dial #763# to turn it off. If you need unlimited calling and need more high-speed data, you might be interested in adding our International Data Pass. Would you like to know about it? [Read] Visitor, 13 Oct. 2024 , 09:35pm Okay! But do I hit anything on the screen too? Marjorie, 13 Oct. 2024 , 09:37pm Thanks for your understanding and about the Wi-Fi in-flight feature, I'm afraid it is not included with your plan, Hollie. [Read] Marjorie, 13 Oct. 2024 , 09:37pm To be sure and to be on the same page, may we know the hit on the screen that you are referring to? [Read] [Privately] Markchristian, 13 Oct. 2024 , 09:42pm You can also provide the specific device step on enabling roaming via settings. Make sure to also provide reference to our international roaming page so when customer decides to travel again, they can utilize this page to confirm if their destination is included https://www.t-mobile.com/support/coverage/international-roaming-services?cmpid=hw_send [Sent] Visitor, 13 Oct. 2024 , 09:53pm Sorry had a call to take Visitor, 13 Oct. 2024 , 09:54pm That's weird bc the rep told me from tmobile it was included Marjorie, 13 Oct. 2024 , 09:54pm No worries, I appreciate you staying connected and updating us. [Read] Visitor, 13 Oct. 2024 , 09:55pm [Image] Visitor, 13 Oct. 2024 , 09:57pm It says I do get it and the other rep said so too for United Marjorie, 13 Oct. 2024 , 10:02pm Thanks for sending the screenshot, Hollie. We've checked this carefully for you [Read] Visitor, 13 Oct. 2024 , 10:03pm And so am I covered under it Marjorie, 13 Oct. 2024 , 10:03pm It sounds like you’re really juggling a lot right now, and it’s completely understandable to feel stressed about bills. You're not alone in this, and there are options out there that could help you get back on the road with Lyft. [Read] Visitor, 13 Oct. 2024 , 10:03pm I a. Visitor, 13 Oct. 2024 , 10:04pm I am so confused. I asked about the United in flight coverage and showed the screenshot since you said I was not covered. Marjorie, 13 Oct. 2024 , 10:08pm My apologies, you can disregard the information above, Hollie as I am having a slight glitch with my resources. The plans that have the Wi-Fi in-flight feature: Go5G Next, Go5G Plus, Magenta MAX, Magenta Plus, and ONE Plus May we know if you have any questions or clarifications, please? [Read] Visitor, 13 Oct. 2024 , 10:09pm So can I get it in flight? Marjorie, 13 Oct. 2024 , 10:13pm Good question, Hollie. You may have coverage in Italy. Somehow it does not include the Wi-Fi in-flight connection with your current plan. If you need more high-speed data or unlimited calling (no charge for outgoing/incoming calls while outside the US), we have an option to purchase International Data Pass. May we know your thoughts on this, please? [Read] Visitor, 13 Oct. 2024 , 10:14pm So why does that on United say that my plan is included? Marjorie, 13 Oct. 2024 , 10:19pm We appreciate your efforts in checking it online, Hollie. [Read] Marjorie, 13 Oct. 2024 , 10:25pm And as per careful review, it is indeed included the Basic Experience for Wi-Fi in-flight connection, Hollie. Thanks for clarification. May we kindly ask which line or device you are going to bring while in Italy? [Read] Visitor, 13 Oct. 2024 , 10:30pm So to clarity I do get access for free for wifi? What do I need to do to connect in flight? 973-306-8675 Visitor, 13 Oct. 2024 , 10:37pm ? [Privately] Sean, 13 Oct. 2024 , 10:39pm Please update your cx - or provide insights of what you're doing on your end si cx has idea. [Sent] Visitor, 13 Oct. 2024 , 10:41pm Hello Markchristian, 13 Oct. 2024 , 10:45pm Hello there Hollie, this is Mark Christian and one of the supervisors. We do apologize for the delays on the response. [Read] [Privately] Sean, 13 Oct. 2024 , 10:45pm We can inform cx we had a technical issue on our end and apologize. You may also provide steps for inflight connection with united airlines: Place the device into Airplane mode and turn Wi-Fi on. Enure Wi-Fi Calling is Enabled or On. Select the airline's Wi-Fi network. United: Access the United app or open a browser and type in https://www.unitedwifi.com/ From the app: Select Wi-Fi and Entertainment > T-Mobile In-Flight Connection. From a browser: Select T-Mobile Free Wi-Fi and Texting. Enter your T-Mobile phone number. Tap Activate. Select the T-Mobile benefit titled: In-Flight Connection On Us! [Sent] Visitor, 13 Oct. 2024 , 10:45pm I was speaking with someone and she disappeared Markchristian, 13 Oct. 2024 , 10:47pm Apologies for that. there's some technical difficulties on our end. For now I will continue helping you with your inquiry. [Read] Markchristian, 13 Oct. 2024 , 10:48pm In regards to using the In-flight connection, make sure that the phone's set to Airplane mode first, then enable Wi-Fi so you can connect it to the Airline's Wi-Fi network. [Read] Markchristian, 13 Oct. 2024 , 10:49pm Once connected to the Wi-Fi: Access the United app or open a browser and type in [https://www.unitedwifi.com/](https://www.unitedwifi.com/) From the app: Select Wi-Fi and Entertainment > T-Mobile In-Flight Connection. From a browser: Select T-Mobile Free Wi-Fi and Texting. Enter your T-Mobile phone number. Tap Activate. Select the T-Mobile benefit titled: In-Flight Connection On Us! [Read] Visitor, 13 Oct. 2024 , 10:51pm Okay and to confirm this is covered under my plan Markchristian, 13 Oct. 2024 , 10:59pm That is correct Hollie. [Read] Visitor, 13 Oct. 2024 , 10:59pm Okay