opening:
Hello! Thank you for choosing Harry and David. My name is Jai, and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant.

verification:
For verification, can you please verify your full name and address?               
*
Thank you for verifying all the information. Please give me a moment to check your order.

non-responsive:
I'm afraid that we got disconnected as I have not heard from you in a while. Would you like me to keep this chat session open for you?
*
If you have any further questions, please do not hesitate to start another chat or email us at service@harryanddavid.com. Thank you, and have a nice day!

survey:
I appreciate your understanding. In the meantime, is there anything else I can help you with?
*You're very much welcome. Is there anything else that I can help you with?

closing:
I hope you are extremely satisfied with the service that I've provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me and Harry and David. Please click the link that will appear at the bottom of this window when this chat ends. Thank you for choosing Harry and David!