4 different types of company ground rules
disobeance of company rules 
campaign 
insubordination
poor performance

2 different types of time zone
daylight
standard 


Add a consize informative subject line
Great recipient with a proper salutations
Write the body of your email
End emails with a sign off and signature
Proofried your email
check your receipients field

EMAIL FORMAT
paragraphs are not intended
line spacing between paragraph
left margin is justified or aligned
fonts size is only 10 or 12 depends on the font type

2 types of dialer 
Jive - is a manual dialer that can only dial 1 number at a time.
Convoso- predictive dialer that can dial 4-5 numbers at a time.

Call disposition - outcome of your call
ex.
answering machine
voicemail
hang up
no answer
not available
not in service
not interested
wrong number
no phone number
no ring
result