OPENING SPIEL: Hi good day! Thank you for choosing us this is Ane from DoorDash support, how may I make your day easier today? MINUTES Please allow me 1 to 2 minutes to personally process this. Are we still connected? CLOSING SPIEL: It's been a pleasure assisting you. Thank you for reaching out to DoorDash. We appreciate you. Have a Great Day! Since I haven't received any response, I'll be moving forward for now. It's been a pleasure assisting you. Thank you for reaching out to DoorDash. We appreciate you. Have a Great Day! You're welcome! I really appreciate your cooperation throughout the process. I’m really glad I could help you out today! Thanks so much for reaching out to DoorDash — we’re always here for you! You're very welcome! I'm glad I could assist you today. Thank you for choosing DoorDash, we're always here to help whenever you need us. Have a great day! You're very welcome! It's been a pleasure assisting you. Is there anything else I can help you with? You're very welcome! I'm glad I could assist you today. Is there anything else I can help you with? Great, Is there anything else I can help you with? Is there anything else I can help you with? I'm really glad I could assist you today. Thank you for reaching out to DoorDash. We're always here to help whenever you need us. Have a great day! SCHEDULING Thank you for your patience. I understand your concern, and I truly wish I could assist further. However, as part of Dasher Support, we're unable to manually create or adjust schedules on your behalf. Scheduling is managed directly through the Dasher app and must be done by you. EVERY SUNDAY I understand how frustrating it can be, but currently, no slots are available in your area. Scheduling does need to be done on your end, and as soon as a slot opens, you’ll see it right away. As a tip, advance schedules open every Sunday at 3 PM, so please keep an eye out. EMPATHY Thank you so much for patiently waiting, greatly appreciate it. Aside from this concern, is there anything else that I can help you with? I truly appreciate your patience it means a lot. After reviewing Allow me 1-2 minutes to personally take care of this for you. I apologize for the inconvenience this has caused you. I completely understand how frustrating and disappointing it can feel when things don't go as expected. But please don't worry-I'm here now, and I'll do everything I can to help make things right for you. I apologized for the inconvenience this has caused you. I can completely understand how that might feel-and I'm here to help. Allow me 1-2 minutes to check it here for you. I apologized for the inconvenience this has caused you. I can completely understand how that might feel-this is not the experience we want you to have and I'm here to help. Allow me 1-2 minutes to check it here for you. 1-2 MINUTES Let me take another minute or two to double-check this for you. I'll be right back with an update. Thanks for patiently waiting, please allow me 1-2 minutes more of your time to sort this out. I want to be absolutely sure everything's accurate before we move forward. Let me take another minute or two to double-check this for you. I'll be right back with an update. I truly appreciate your patience it means a lot. After reviewing Allow me 1-2 minutes to personally take care of this for you. Allow me 1-2 minutes to personally check here in my end. Allow me 1-2 minutes to personally check options here in my end. COD & ALCOHOL Thank you for patiently waiting! Since the customer is unavailable and consumer’s ID could not be verified, the order must be returned to the store. Just let me know 1. Please select 'Can’t verify' on the Identity Verification screen (ID scan modal) and follow the in-app prompts to proceed. 2. You’ll receive additional pay for returning the order, which will be displayed in the app. 3. Once you confirm, the app will guide you to the 'Return items' screen to complete the process. CASH ON DELIVERY Thank you for patiently waiting! Since the customer is unavailable and you are unable to collect cash. Kindly please follow these steps: 1. Select "Help" on the top right corner of his app 2. Choose "Issue Collecting Cash Payment". Please be informed that you must be within the geofence of the delivery address in order to see the option. 3. Select “Customer Unavailable” or "Can't Reach the Customer"; this will trigger a return delivery. 4. You need to contact the Customer and wait for the 5 minutes timer to finish before you can see and tap "Report an issue" in your app. CANCEL ORDER DX RECEIVE HALF PAY Thanks for letting us know. We’ll go ahead and cancel the order on your behalf. You’ll still receive half-payment for your efforts. I hope you're able to get the flat tire sorted out soon—please take care and let us know if you need anything else. ASK 1st BEFORE CANCEL/UASSIGN DX Thanks for patiently waiting! We can cancel the order on your behalf and you’ll still receive half-payment for your efforts. Would you like me to proceed? Thanks for patiently waiting! We can cancel the order on your behalf and you’ll still receive full-payment for your efforts. Would you like me to proceed? Thanks for patiently waiting! We can unassigned you from this order on your behalf without affecting your ratings. Would you like me to proceed? Thanks for letting me know. Allow me again 1-2 minutes to process that right away. CANCELLED/UNASSIGNED Hi! Thank you so much for patiently waiting! I’ve successfully cancelled the order, and no worries—you’ll still receive full pay for your time and effort. You may now proceed to your next dash. Hi! Thank you so much for patiently waiting! I’ve successfully cancelled the order, and no worries—you’ll still receive half pay for your time and effort. You may now proceed to your next dash. ASK DASHER Thanks for patiently waiting! We can cancel the order on your behalf and you’ll still receive half-payment for your efforts. Would you like me to proceed? UNASSIGNED If you unassign the order, please note: you will not be eligible for payment, and your completion rate may be negatively impacted. Before proceeding, I just want to confirm: do you still want to unassign from this order? Since you've already picked up the order, you have two options : Complete the delivery to receive the full pay. Unassign from the order, but please note: You will not be eligible for payment if you unassign your completion rate may be negatively impacted. Before proceeding, I just want to confirm, do you still want to unassign from this order? UNABLE TO DROP OFF App Unable to Mark as Delivered: I’m really sorry you're having trouble marking the order as delivered. I know your time is valuable, and I appreciate your patience. Let me help you resolve this, so we can complete the delivery without any more delays. Hi! Thank you so much for patiently waiting. I've already marked the order as delivered. You may now proceed to your next dash. Take care and stay safe out there! I'm so sorry about that no worries I'm here to help please allow me one to two minutes to mark the order as completed Thank you so much for your patience. The order successfully marked as completed. Thank you for completing the delivery. You may now continue to your next dash. I'm so sorry about that no worries I'm here to help please allow me one to two minutes to mark the order as pick up Thank you so much for your patience. The order successfully marked as Picked up. Thank you for completing the delivery. You may now continue to your next dash. Unable to Complete Parcel Order: I’m sorry you're unable to complete the parcel order. I know how important it is to get these things done efficiently, and I truly appreciate your time. I’ll help you figure out the next steps to resolve this quickly. CALL I understand you're looking for help and would prefer to speak with someone on the phone. While I can only assist you through this chat, you can reach an agent directly by calling 855-431-0459. They'll be able to provide the assistance you need. I understand that you prefer to resolve your concern via a call. May I know the details of your concern first before I proceed with the call? Hi, this is Ane from DoorDash Dasher Support. I was the one assisting you earlier. I just wanted to follow up with a quick call to make sure you have everything you need. Since I wasn't able to reach you directly and reached your voicemail instead, I've provided the full resolution to your issues and concern via chat. Feel free to check it at your convenience. Thank you for being such a valued part of the DoorDash community. Goodbye! CONFIRMED ORDER delivered ( call Cx) Hi am I speaking with CX name, I just wanted to check and confirm if you successfully receive your order, which was dropped off by our dasher, name of Dx. AFTER CALL SPIEL Thank you so much for picking up the call and confirming the resolution. I will now be ending the chat. Thank you for contacting DoorDash and enjoy the rest of your day! CLOSING SPIELS: You're welcome! I really appreciate your cooperation throughout the process. I'm really glad I could help you out today! Thanks so much for reaching out to DoorDash - we're always here for you! PUSH BACK SPIEL I understand this wasn't resolution you have for. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for contacting DoorDash. I know this isn't the result you wanted and I appreciate you staying with me through it. I will now end this chat and if you have any further question or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for contacting DoorDash. ASKING SUPERVISOR/MANAGER I understand that you're asking supervisor right now, I'm the best person available to support you. I want to make sure I've done everything I can, can you tell me what issues are you having? While the supervisor isn't available right now. I will do everything. I can support you and make sure this escalated properly. PROFANITY Kindly be reminded that using offensive or discriminatory language towards our support team is not permitted as per our community guidelines. To ensure we can continue assisting you effectively, could you please refrain from using such language. We are here to help resolve your concern and would appreciate your cooperation in maintaining a respectful conversation. Thank you for your understanding. As mentioned in our previous messages, the continued use of offensive and discriminatory language prevents us from providing further assistance, as it violates our community guidelines and creates an unsupportive environment for our team. Therefore, we are now ending this chat. If you have other inquiries in the future, we kindly request that you communicate respectfully with our support team so that we can assist you effectively. Thank you for your understanding. NEGATIVE RATINGS I understand how important your ratings are and how they reflect your hard work period at this time, however, DoorDash support is not able to offer a rating adjustment. We know this may be disappointing, and we truly appreciate the effort put into every delivery. Thank you for reaching out I understand how concerning it can be to see low ratings, especially when you're committed to providing great service. Please allow me one to two minutes to check here in our system However if you believe rating was given unfairly or due to circumstances beyond your control, I will document this case so that our specialized team is aware of your situation, which appears to be unfair on your part. thank you for your patience, I've documented your situation, and this will be forwarded to our specialized team for review period we do not tolerate any form of mistreatment towards our dasher, especially when you've given your best to assist the customer. After checking on our end, Please note that we're not able to manually adjust any ratings. However, we understand that this situation wasn't your fault, and we want you to know, we've got your back in this. We will document this case truly so our specialist can docket comprehensive review period if they determine that the issue was not your fault, any negative ratings will be automatically removed from your account. Rest assured, we are committed to supporting you throughout this process. Also, as you continue accepting and completing orders, any negative impact will naturally disappear over time so no worries. LOW EARNINGS Thank you for reaching out, and I truly understand how discouraging it can filter receive smaller or less desirable orders. Please know that this situation is usually temporary. As you continue accepting and completing orders consistently, the system will recognize your reliability and may offer you higher paying opportunities over time. maintaining a strong completion rate and customer satisfaction can also positively impact the types of order you receive. EVERY SUNDAY I understand how frustrating it can be, but currently, no slots are available in your area. Scheduling does need to be done on your end, and as soon as a slot opens, you’ll see it right away. As a tip, advance schedules open every Sunday at 3 PM, so please keep an eye out. NOT LETTING ORDER NOT BUSY I checked your area, and it currently has more Dashers than the number of available orders. You might want to try starting in a nearby area with fewer Dashers to increase your chances. Just a heads-up, if you switch areas, you may not be able to restart your current Dash. At the moment, it’s possible that your area is experiencing lower demand or a temporary imbalance between available Dashers and customer orders. This can sometimes result in longer wait times and lower-paying offers. Please know that this isn’t a reflection of your account performance. Thank you for patiently waiting, as per checking here in my end the availability in your area is currently low, which means the number of dashers is more than the number of orders that is why you're not getting orders. I firmly suggest to you much better to look for another area that offers peak hour so that you will receive an order. I'm sorry to say but orders are system generated that we can't control, it is randomly distributed to dashers and we also can't manually assign it. NORMAL I checked your area, and there are currently more Dashers than available orders. You may have better luck if you head to a busier area or near popular restaurants, as this can increase your chances of getting matched quickly. You can also try navigating to another hotspot to maximize opportunities. BUSY/VERY BUSY I checked, and your area currently has fewer Dashers than usual, so you should be able to get an order soon. Just to clarify, orders aren’t prioritized for anyone—they depend on what customers place and are randomly distributed among Dashers. In the meantime, you may also try some troubleshooting steps on your end in case the issue is related to the app. EMAIL I've sent an email for your reference-please feel free to check it at your earliest convenience. It contains all the details you might need moving forward. REMAKE ORDER We kindly asked if we could please you make the order. Rest assured, you will still be compensated for it. Thank you so much for your understanding and continued support. MX CLOSED I'm sorry to hear that the store is closed that's definitely not what you expected, and I appreciate your bringing this to our attention. Let's get this address for you so it doesn't affect your dash. if you arrive at store and find I don't know that it's closed comma that it's close, please use the in app South dash help feature the reported. Here's how; tap on the question mark icon in the dasher app once you're at the store Select the 'store closed' option Take photo when prompted. Submit the report by tapping' Mark store closed'. Please remember that store closures must be reported through this feature. If the app is able to verify the closure, you will automatically receive half pay on eligible orders. Thank you so much for your Patience. I just wanted to let you know that the order has been successfully unassigned from your account. RETURN ALCOHOL I understand this might be a bit unexpected, but since we weren't able to verify the consumers ID, we'll need to return the order to the store for safety and compliance reasons. When you're on the identity verification screen, kindly tap can't verify and follow the prompts provided in the app. It will guide you through the next steps smoothly. Please rest assured, you will receive additional pay for returning the order, and the exact amount will be shown in the app. once you proceed, you'll see the return item screen, which will walk you through the return process Since you cannot verify the customer's ID, you must return the item back to the store. select can verify on the identity verification screen (ID scan modAL) and to follow in-app prompts. You will receive additional pay for returning the orders, as displayed in the app. Select "Continue" and Follow these instruction: tap "continue" in the app to initiate the return this will prompt you to navigate back to the merchant where the order was originally pick up. once you're back at the store, kindly follow the in app instruction to complete the return as successfully. Had to check out lane. request a return from the cashier hand over the items and the receipt please wipe your red card when prompted. finally, take a clear photo of the return receipt and upload it in the app.