Payment Arrangement

Payment arrangement empathy

We're actually unable to make changes to the arrangement once saved though I'll go and check options. I'll have to ask you a few questions if you don't mind me asking so I can check best options for you. Just to confirm, Is there any payment you can make right now towards the balance? I see that total balance on account is $__ To set expectation, Best option I see on restoring account is settling older balance or 31+ days past due amounting to $__ so you can set up payment arrangement. I'll be here and let me know how it goes, alright?

I totally understand that we need to restore your service. It's just so happened that the system is requiring a minimum payment to proceed with the restoration. I don't want you to be left unheard with the situation. To extend our help, we will cover the restore fee amounting to $xx.xx to help your minimum brought down from $xxx.xx to $xxxx. n. Rest assured that once we settle the minimum payment, we can restore the lines again by creating a new payment arrangement in your account.

I understand. I got you. I'll go and check options. I just need to gather some information first so I can check options. Just for documentation purposes and if you don't mind me asking. May I know main reason you want to extend the arrangement

Right now the arrangement is still active. We are unable to predict the exact time and date of when it will be removed by the system since its a system generated and can be removed any time which this keeps the service secured while it's still on account.

As much I'd love to tell you the exact time and date of when it will be removed, it is system generated and can be removed any time once missed. What I can suggest is check your app or website from time to time as to when you would be able to set up a new arrangement. One thing I can assure is that if there is still an arrangement on your account your services will not be interrupted. Thanks for waiting. I've tried setting up a new arrangement though I'm afraid system won't let me. I still want to extend my helping hand regarding this. What I can do is if you can settle this on Wednesday, I can pull up your account on that day and if account get's suspended, I can waive the restore fees that will be charged to minimize your balance

What I can also do is raise this issue and get your account secured till that date. It can take some time and is subjected for approval. You can expect me to update you the soonest via call once it's completed. Sounds good? The request can take roughly 24 hours. I may call within this day if request is completed early or tomorrow

You can expect me to update you regarding this. Also, You may still receive notification about an interruption though Rest assured we're already working on the request on securing your account for more days

Likewise. Thanks for waiting. As a one time courtesy, We can remove the payment arrangement so you can set up new payment arrangement and extend it for more days. Moving forward, Please be advised that we can no longer make changes for an arrangement once saved. All good with this?

SET UP PAYMENT ARRANGEMENTS

It's now removed. You can now set up a new arrangement. I suggest you set this up immediately to secure the account. You can refer to these steps on setting up payment arrangement

Go to My T-Mobile and log in your account. Select Set up payment arrangements On the payment screen select Make a payment arrangement or View Arrangement details to setup or edit an existing arrangement.